At a Glance
- Tasks: Lead Yeovil Audi's strategy, ensuring top-notch customer experiences and team performance.
- Company: Join a leading automotive dealership with a focus on growth and customer satisfaction.
- Benefits: Competitive salary, health cash plan, mental health support, and vehicle purchase discounts.
- Other info: Enjoy career development opportunities and a supportive work environment.
- Why this job: Make a real impact in the automotive industry while developing your leadership skills.
- Qualifications: Experience in managing automotive dealerships and driving exceptional customer service.
The predicted salary is between 50000 - 65000 £ per year.
About the role of Head of Business
Lead the strategic and operational performance of Yeovil Audi, delivering sustainable profitability, exceptional customer experience and high-performing teams. Ensure that each customer is treated as an individual with care and respect, providing a 5-star customer experience. Hold meetings with the manufacturer and Brand Director to agree vehicle volume and part sales targets. Monitor customer loyalty and satisfaction levels and ensure changes are made to improve where required. Hold regular Quality Management meetings with the team. Personally deal with customer correspondence and be involved in resolving issues where appropriate. Define measures, set targets, allocate responsibility and monitor progress to completion, with a strong focus on centre growth. Provide clear leadership, ensuring the vision of the business is communicated effectively across the team, while implementing structured training and development programmes. Ensure, through the marketing team, an effective Marketing plan is in place for all departments.
What we are looking for:
- Proven experience managing a franchised automotive dealership.
- Experience leading Sales, Aftersales, Parts, Finance, and operational teams promoting employee development plans.
- Demonstrated responsibility for full profit-and-loss performance, managing budgets, operational costs, and KPIs.
- Experience handling escalated customer complaints and correspondence.
- Experience of driving a 5-star customer experience.
- Knowledge of FCA regulations.
In return we will offer you:
- Competitive Salary – dependent on experience.
- Health Cash Plan – extensive mental health support, GP consultations, cashback for dentist, optician, prescription fees, professional care claims and private consultations.
- Mental Health Support – all managers trained in Mental Health and Mental Health First Aiders across the business to help support you when required.
- Simply Rewards – access to 100+ rewards and discounts, including gym memberships.
- Pension, with Aviva – you can pay as much as you like into your pension, plus we contribute as well.
- Life Assurance – peace of mind for your nearest and dearest when they need it the most.
- Paid Annual Flu Vaccinations – early access to the flu vaccination onsite in Poole and Yeovil.
- Vehicle purchase discounts – various ways in which you can purchase a new car from all our brands.
- Discounts on services – MOT, servicing, parts, accessories and merchandise at reduced rates for you and your family.
- Cycle to work scheme – with the Green Cycle initiative.
- Refer a friend – to come and work for us and be rewarded up to £1000, dependant on the role being recruited.
- Career development – industry-leading training from the brand you represent and full ongoing support in house with our learning management system.
Head of Business in Yeovil employer: Van Mossel Automotive Group UK Ltd
At Yeovil Audi, we pride ourselves on being an exceptional employer, offering a dynamic work environment where employee development is at the forefront. Our commitment to mental health support, competitive salaries, and comprehensive benefits, including vehicle purchase discounts and career advancement opportunities, ensures that our team members thrive both personally and professionally. Located in a vibrant community, we foster a culture of respect and individual recognition, making every day rewarding for those who join us.
Contact Details:
Van Mossel Automotive Group UK Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Head of Business in Yeovil
✨Tip Number 1
Network like a pro! Get out there and connect with people in the automotive industry. Attend events, join online forums, and don’t be shy about reaching out on LinkedIn. You never know who might have the inside scoop on your dream job!
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with your experience in managing teams and delivering exceptional customer service. This will help you stand out as a candidate who truly gets what they’re about.
✨Tip Number 3
Showcase your leadership skills! Be ready to discuss specific examples of how you've driven team performance and improved customer satisfaction. Use metrics and success stories to back up your claims – numbers speak volumes!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us. Let’s get you that Head of Business role!
We think you need these skills to ace Head of Business in Yeovil
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Head of Business role. Highlight your experience in managing automotive dealerships and leading teams, as this will show us you’re the right fit for the job.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you’re passionate about delivering a 5-star customer experience and how your leadership style aligns with our vision. Keep it engaging and personal!
Showcase Your Achievements:Don’t just list your responsibilities; share your successes! Whether it’s improving customer satisfaction or driving profitability, we want to see how you’ve made a difference in your previous roles.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Van Mossel Automotive Group UK Ltd
✨Know Your Numbers
As the Head of Business, you'll need to demonstrate your understanding of profit-and-loss performance. Brush up on your financial metrics and be ready to discuss how you've managed budgets and KPIs in previous roles. This shows you’re not just a people person but also a numbers whiz!
✨Customer Experience is Key
Prepare examples of how you've driven a 5-star customer experience in past positions. Think about specific strategies you've implemented to enhance customer satisfaction and loyalty. This will highlight your commitment to treating each customer as an individual.
✨Leadership Style Matters
Be ready to talk about your leadership approach. Share how you've led teams to success, particularly in sales and aftersales. Discuss any training and development programmes you've initiated to promote employee growth, as this aligns with the company's focus on high-performing teams.
✨Stay Updated on Regulations
Familiarise yourself with FCA regulations and be prepared to discuss how they impact dealership operations. Showing that you’re knowledgeable about compliance will reassure them that you can navigate the complexities of the automotive industry effectively.
