At a Glance
- Tasks: Be the go-to person for customers, guiding them through their service journey.
- Company: Join Van Mossel, a family-owned automotive leader with a global presence.
- Benefits: Enjoy a competitive salary, bonuses, and fantastic perks like car discounts and health plans.
- Other info: Join fun social events and enjoy career development opportunities.
- Why this job: Make a real difference in customer experiences while working in a dynamic environment.
- Qualifications: Confident communicator with a strong work ethic and customer service skills.
The predicted salary is between 31000 - 31000 £ per year.
We have an opportunity for a Service Advisor to join our team at Volkswagen Van Centre in Poole.
As a Service Advisor, you will be the key link between our customers and the workshop team, delivering a professional and seamless aftersales experience. You will be responsible for keeping customers informed throughout the service and repair process, providing expert advice, and ensuring every customer receives a premium level of service.
If you’re the type of person who thrives in a fast-paced environment, values exceptional customer service and enjoys building strong relationships, then this could be just the role for you!
Your responsibilities will include:
-
Act as the main point of contact for customers throughout their service and repair journey.
-
Communicate and provide regular updates on the progress of customer vehicles while in the workshop.
-
Explain vehicle faults and repair recommendations confidently and professionally.
-
Identify opportunities to upsell essential and urgent repairs that benefit the customer.
-
Deliver a premium customer experience that reflects the quality of our brand and vehicles.
-
Handle customer queries, concerns, and complaints effectively, working towards positive resolutions.
-
Maintain accurate customer and vehicle records in line with company procedures.
What you will need to be a Service Advisor at our Volkswagen Van Centre:
-
Experience within a service department, main dealer experience would be an advantage
-
Possess good technical knowledge with the ability to answer customer queries
-
Ability to multitask and use your own initiative when faced with challenges
-
Excellent communication and computer skills
-
Impressive organisational skills
-
Ability to thrive within a team
-
Extensive knowledge of CDK desirable, although training will be given
-
Professional and courteous manner
-
Full UK driving licence
Hours of work will be 45 hours a week, Monday to Friday - 8.00 am to 18.00 pm
What you will get in return:
A competitive salary of £31,000. Plus, an uncapped bonus plan, OTE £37,000.
- Car Benefit Scheme - Lease a Car from as little as £209 per month.
- Vehicle Purchase Discount on various brands.
- Company Discounts on MOTs, servicing, parts and accessories for you and your family.
- Retail & Lifestyle Discounts - Access to 100+ rewards with Simply rewards, including gym memberships and local offers.
- 30 Days’ Holiday (including bank holidays)
- Career Development & Training - Industry-leading brand training and ongoing support through our in-house learning management system.
- Healthcare Benefits - including an Employee Assistance Programme, mental health support, GP consultations, and optical costs.
- Pension - Contributory pension through Aviva.
- Life Assurance - Providing peace of mind for your loved ones.
- Cycle to Work Scheme - Save money while supporting a healthier commute.
- Refer a Friend Scheme Earn up to £2,000 on introducing successful employees.
- Social Events - opportunity to get together with your colleagues, recent events have been go-karting, Charity quiz nights, Goodwood, Private cinema trips
Please note: some benefits are subject to eligibility criteria and successful completion of your probation period.
Why Join Van Mossel?
We are proud to be part of Van Mossel Automotive Group; an award winning, people orientated, family-owned business that has gained global recognition over a 78-year tenure in the automotive industry.
Van Mossel now operates in over 7 countries and have been named as one of the leading automotive companies in Europe.
At Van Mossel, we believe it’s our people who set us apart and drive our company forward as we continue to grow.
We are an equal opportunities employer and welcome applications from people of all backgrounds. We are committed to creating an inclusive workplace where everyone is treated fairly and with respect.
Service Advisor in Poole employer: Van Mossel Automotive Group UK Ltd
At Van Mossel Audi in Poole, we pride ourselves on being an exceptional employer that values our employees' growth and wellbeing. With a competitive salary, uncapped bonus potential, and a comprehensive benefits package including a Car Benefit Scheme and health cash plan, we ensure our team is well-supported both personally and professionally. Our inclusive work culture fosters collaboration and camaraderie, with regular social events and industry-leading training opportunities to help you thrive in your career.
Contact Details:
Van Mossel Automotive Group UK Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Service Advisor in Poole
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Van Mossel Automotive Group UK Ltd. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Van Mossel Automotive Group UK Ltd before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Service Advisor in Poole
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Van Mossel Automotive Group UK Ltd:Your cover letter is your chance to shine! Tell us why you want to work at Van Mossel Automotive Group UK Ltd specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Van Mossel Automotive Group UK Ltd!
How to prepare for a job interview at Van Mossel Automotive Group UK Ltd
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
