At a Glance
- Tasks: Make outbound calls and emails to follow up on customer enquiries and sell service plans.
- Company: Join Van Mossel, a family-owned automotive leader with a global presence.
- Benefits: Competitive salary, health cash plan, car benefits, and 30 days holiday.
- Other info: Enjoy social events, career development, and local discounts.
- Why this job: Be part of a supportive team and make a real impact in customer service.
- Qualifications: Experience in the automotive industry and strong communication skills required.
The predicted salary is between 28089 - 38000 £ per year.
We are proud to be part of Van Mossel Automotive Group; an award winning, people orientated, family-owned business that has gained global recognition over a 77-year tenure in the automotive industry. Van Mossel now operates in over 7 countries and has been named as one of the leading automotive companies in Europe. At Van Mossel, we believe it’s our people who set us apart and drive our company forward as we continue to grow.
The Customer Contact Specialist is responsible for making outbound calls and emails to follow up existing customer enquiries. These calls will be for both sales and aftersales customers across our brands.
Duties:- Outbound calling to introduce and discuss the benefits of Service Plans to customers and assist with the sale and setting up of these plans.
- Make customers aware of and sell any additional scheduled maintenance/associated work or recall campaigns which are applicable.
- Achieve monthly booking and Service Plan targets.
- Handle inbound service booking requests in an efficient and professional manner, offering the highest level of customer service.
What you will bring to Poole Audi:
The successful candidate will have previous experience in the automotive industry, either in a face-to-face or telephone-based role and ideally in an aftersales position. You will need a confident telephone manner, technical understanding, and the ability to build rapport quickly and easily. You will also need to be proficient in using IT systems and databases with good attention to detail.
In return for your efforts, you can expect:
- Salary of £28,089 plus performance bonus. OTE £38,000.
- Health Cash Plan – which provides extensive mental health support, GP consultations cash back for dentist fees, opticians, prescription fees, professional care claims as well as private consultations.
- Car Benefit Scheme – lease a brand new Audi.
- Mental Health Support – all our managers are trained in Mental Health as well as Mental Health First Aiders across our business to help support you when required.
- Simply Rewards – access to 100+ amazing rewards and discounts, including gym memberships.
- Contributory Pension with Aviva – you can pay as much as you like into your pension, plus the company contributes as well.
- Life Assurance – peace of mind for your nearest and dearest when they need it the most.
- Vehicle purchase discounts – various ways in which you can purchase a new car from all our brands.
- Discounts on services and parts – MOT, servicing, parts, accessories and merchandise at reduced rates for you and your family.
- Local discounts – with local hospitality and leisure brands.
- Holiday allowance – 30 days including bank holidays, time to spend with your friends and family.
- Cycle‑to‑work scheme – with the Green Cycle initiative.
- Refer a friend – to come and work for us and be rewarded up to £2000, dependant on the role being recruited.
- Career development – industry‑leading training from the brand you represent and full ongoing support in-house with our learning management system.
- Social events – opportunity to get together with your colleagues, recent events have been go‑karting, Charity quiz nights, Goodwood, Private cinema trips.
Hours of work: Monday to Friday 08.30 to 17.30
If this sounds like the role for you we would love to hear from you.
Customer Contact Specialist in Poole employer: Van Mossel Automotive Group UK Ltd
At Van Mossel, we pride ourselves on being a family-owned business that values its people and fosters a supportive work culture. As a Customer Contact Specialist at Poole Audi, you will enjoy competitive salary packages, extensive health benefits, and opportunities for career development within a globally recognised automotive group. With a focus on employee well-being and a vibrant social atmosphere, Van Mossel is an excellent employer for those seeking meaningful and rewarding employment in the automotive industry.
Contact Details:
Van Mossel Automotive Group UK Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Contact Specialist in Poole
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Van Mossel Automotive Group UK Ltd. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Van Mossel Automotive Group UK Ltd before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Contact Specialist in Poole
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Van Mossel Automotive Group UK Ltd:Your cover letter is your chance to shine! Tell us why you want to work at Van Mossel Automotive Group UK Ltd specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Van Mossel Automotive Group UK Ltd!
How to prepare for a job interview at Van Mossel Automotive Group UK Ltd
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
