At a Glance
- Tasks: Welcome customers, manage service check-ins, and provide top-notch hospitality.
- Company: Join our award-winning Audi Centre with a vibrant team culture.
- Benefits: Enjoy health support, discounts, car leasing options, and social events.
- Other info: Dynamic work environment with opportunities for personal growth and fun team events.
- Why this job: Be the face of luxury service and make every customer feel valued.
- Qualifications: Friendly, well-presented, with experience in premium customer service.
The predicted salary is between 24960 - 26509 £ per year.
We currently have an opportunity for a Centre Host to join our award‑winning Audi Centre.
Responsibilities:
- Greeting sales and service customers, establishing their needs and putting them in contact with the appropriate team members.
- Checking in service customers’ cars on site, and seeing them out in courtesy cars, when booked.
- Providing hospitality to our customers while they are in the showroom, offering refreshments and arranging other services, such as gym and salon bookings.
- Ensuring our showroom and facilities remain presentable and tidy.
- Answering inbound calls for Poole Audi and managing the switchboard.
Hours of work: Monday 08:00 - 18:00 and Friday 08:30 - 18:30. A uniform will be provided.
Qualifications: The ideal candidate will be extremely well presented with a friendly manner and experience in a premium customer service market and call handling.
Benefits:
- Health Cash Plan - which provides extensive mental health support, GP consultations cash back for dentist fees, opticians, prescription fees, professional care claims as well as private consultations.
- Mental Health Support - all our managers are trained in Mental Health as well as Mental Health First Aiders across our business to help support you when required.
- Simply Rewards - access to 100+ amazing rewards and discounts, including gym memberships.
- Car Benefit Scheme - option to lease a car for the brand you work for, starting at £209 a month (dependant on eligibility).
- Pension, with Aviva - you can pay as much as you like into your pension, plus we (company) contribute as well.
- Life Assurance - peace of mind for your nearest and dearest when they need it the most.
- Paid Annual Flu Vaccinations - early access to the flu vaccination onsite in Poole and Yeovil.
- Vehicle purchase discounts - various ways in which you can purchase a new car from all our brands.
- Discounts on services - MOT, servicing, parts, accessories and merchandise at reduced rates for you and your family.
- Local discounts - with local hospitality and leisure brands.
- Cycle to work scheme - with the Green Cycle initiative.
- Refer a friend - to come and work for us and be rewarded up to £2000, dependant on the role being recruited.
- Social events - opportunity to get together with your colleagues, recent events have been go karting, Charity quiz nights, Goodwood, Private cinema trips.
So, if you demonstrate our values, Energy, Expertise, Pride and Integrity, then we would like to hear from you as soon as possible.
Centre Host in Poole employer: Van Mossel Automotive Group UK Ltd
Join our award-winning Audi Centre in Poole as a Centre Host, where you will be part of a vibrant team dedicated to providing exceptional customer service. We offer a supportive work culture with extensive benefits including mental health support, a health cash plan, and opportunities for personal growth through social events and local discounts. With a focus on employee well-being and a commitment to excellence, we ensure that our staff feel valued and empowered in their roles.
Contact Details:
Van Mossel Automotive Group UK Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Centre Host in Poole
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Van Mossel Automotive Group UK Ltd. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Van Mossel Automotive Group UK Ltd before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Centre Host in Poole
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Van Mossel Automotive Group UK Ltd:Your cover letter is your chance to shine! Tell us why you want to work at Van Mossel Automotive Group UK Ltd specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Van Mossel Automotive Group UK Ltd!
How to prepare for a job interview at Van Mossel Automotive Group UK Ltd
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
