Business Development Executive – Key Result Areas, Activities and KPIs
1. Customer and Business Growth
Activities
- Identify and pursue opportunities to grow business with new and existing accounts.
- Manage allocated list of customer and prospect accounts, including commercial pricing and management.
- Determine and execute proactive visit program.
- Maintain healthy pipeline of business opportunities.
- Produce plans that support business growth.
- Regular business reporting and presentations (internally).
Results/KPI’s
- Growth in sales revenue and profit margin.
- Increase in number of active customers.
- Achievement of visit and engagement targets.
2. Strategic Business Development
Activities
- Work closely with Manager – Business Development on top target customers.
- Contribute to action plans for customer growth and retention.
Results/KPI’s
- Achievement of agreed targets for key accounts.
- Implementation of strategic account plans.
3. Sales Planning and Forecasting
Activities
- Prepare commercial budgets and forecasts in collaboration with Manager – Business Development.
- Provide accurate and timely reports demonstrating performance against targets.
- Update of market trends.
Results/KPI’s
- Accuracy of forecasts.
- Timely submission of reports.
- Achievement of sales and profitability targets.
4. Internal Collaboration
Activities
- Work closely with internal partners to achieve revenue and profit targets.
- Ensure clear communication between departments.
Results/KPI’s
- Increased operational efficiency.
- Customer satisfaction and order fulfilment performance.
5. Customer Relationship Management
Activities
- Negotiate new and ongoing contracts with customers.
- Resolve customer issues efficiently and effectively.
- Maintain high levels of customer satisfaction.
Results/KPI’s
- Contract renewals and retention rate.
- Customer satisfaction scores.
- Reduction in complaint resolution time.
6. General Responsibilities
Activities
- Accept additional duties as required.
- Work efficiently and calmly under tight deadlines or stress.
Results/KPI’s
- Flexibility and responsiveness to business needs.
- Positive performance under pressure.
Experience
- Ideally educated to degree level, in Sales, Business Administration or Economics;
- You have at least 5 years of experience in a commercial role, in selling technical packages of products and services, where you were in direct contact with different types of customers.
- Technical knowledge of carbon or stainless steel pipe, tube, bar and associated products used in the Industrial market sectors.
- Knowledge of MS Office (especially Excel) and CRM software is required.
- Proven experience in selling complex packages or projects, both products and services in an environment where making decisions is complex and the customer is not always the end user.
- Fluent in English – speech and writing.
- Driving licence (B).
#J-18808-Ljbffr
Business Development Executive - Energy in Brierley Hill employer: Van Leeuwen Group
At Van Leeuwen, we pride ourselves on being an exceptional employer that fosters a dynamic and supportive work culture. Our Indoor Sales team plays a crucial role in driving business growth, and we offer extensive opportunities for professional development and career advancement. Located in a vibrant area, our employees benefit from a collaborative environment that encourages innovation and teamwork, making it a rewarding place to build a meaningful career.
