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For Companies At a Glance
- Tasks: Manage client accounts, resolve queries, and ensure satisfaction.
- Company: Join a thriving eco-conscious company with a £65 million turnover.
- Benefits: Enjoy hybrid working, competitive salary, and bonus opportunities.
- Why this job: Be part of a supportive culture that values innovation and creativity.
- Qualifications: Experience in customer service and relationship management is essential.
- Other info: Immediate interviews available; apply now to join our growing team!
The predicted salary is between 28800 - 38400 £ per year.
Account Manager – Client relations / Customer Support – Hybrid Working – Up to 32K + Bonus – Doncaster
We are looking for a highly motivated and skilled Account Manager to join an established, eco-conscious and sustainability focused organisation employing close to 200 people and turning over £65 million, with head offices in Doncaster.
This exciting opportunity will suit a Account Manager who is well versed in relationship management, customer service and building rapport. Due to impressive growth we are looking for multiple people to join the expanding teams.
Please note that this is an Account Manager / Client relations role and will NOT include sales to new prospects/clients or New Business. They are a big believer in sharing thoughts and encouraging and supporting innovation and creativity.
Account Manager Key Skills
- Build rapport within your designated client portfolio
- Manage and nurture a portfolio of client accounts, ensuring high levels of satisfaction and retention.
- Be the first point of contact for customer queries, resolving issues promptly and professionally.
- Liaise daily with the supply chain and operations team to ensure seamless order processing and service delivery.
- Support the BDM team with account insights, preparing reports, and contributing to client growth strategies.
- Maintain accurate records of client communications, pricing, and service issues using our internal systems.
- Proactively identify opportunities for up-selling or cross-selling products and services.
- Handle a high volume of administrative and system-based tasks with attention to detail.
- Continuously look for ways to improve internal processes and the customer journey.
The Account Manager position is a pivotal role within the business, playing a key part in customer retention and revenue growth. You will be one of the main points of contact for your accounts, ensuring their needs are met quickly and effectively, while spotting opportunities to add value and strengthen relationships.
We are interviewing currently so apply now for immediate consideration or contact George Harvey at ITSS Recruitment for further information.
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Account Manager employer: Van Ierland Assurantiën
Contact Detail:
Van Ierland Assurantiën Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Manager
✨Tip Number 1
Familiarise yourself with the company's values and sustainability initiatives. This will not only help you align your answers during interviews but also demonstrate your genuine interest in their mission.
✨Tip Number 2
Prepare specific examples of how you've successfully managed client relationships in the past. Highlight instances where you've resolved issues or improved customer satisfaction, as this is crucial for the role.
✨Tip Number 3
Research common challenges faced in account management within the industry. Being able to discuss these challenges and propose solutions can set you apart from other candidates.
✨Tip Number 4
Network with current or former employees on platforms like LinkedIn. They can provide insights into the company culture and expectations, which can be invaluable during your interview.
We think you need these skills to ace Account Manager
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of an Account Manager. Focus on client relations, customer support, and how to build rapport with clients, as these are key aspects of the job.
Tailor Your CV: Customise your CV to highlight relevant experience in relationship management and customer service. Use specific examples that demonstrate your ability to manage client accounts and resolve issues effectively.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for sustainability and eco-conscious practices. Mention how your skills align with the company's values and how you can contribute to their growth and client satisfaction.
Highlight Relevant Skills: In your application, emphasise skills such as communication, problem-solving, and attention to detail. These are crucial for managing client accounts and ensuring high levels of satisfaction and retention.
How to prepare for a job interview at Van Ierland Assurantiën
✨Showcase Your Relationship Management Skills
As an Account Manager, your ability to build rapport is crucial. Prepare examples of how you've successfully managed client relationships in the past, highlighting your communication skills and problem-solving abilities.
✨Demonstrate Customer-Centric Mindset
This role focuses on customer support and satisfaction. Be ready to discuss how you prioritise customer needs and resolve issues efficiently. Share specific instances where you went above and beyond for a client.
✨Familiarise Yourself with the Company’s Values
Since the organisation is eco-conscious and sustainability-focused, research their initiatives and be prepared to discuss how your values align with theirs. This shows genuine interest and commitment to their mission.
✨Prepare for Administrative Tasks Discussion
The role involves handling a high volume of administrative tasks. Be ready to talk about your experience with managing records and using internal systems. Highlight your attention to detail and organisational skills.
