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- Tasks: Manage customer queries about ticketing and provide top-notch support via phone, email, and social media.
- Company: Leading UK ticketing service with a focus on customer satisfaction.
- Benefits: Flexible working options, supportive environment, and growth perks after probation.
- Why this job: Join the events industry and make a difference in customer experiences.
- Qualifications: Strong communication skills and previous customer service experience required.
- Other info: Remote-ready role with opportunities for personal and professional growth.
The predicted salary is between 30000 - 42000 £ per year.
A leading ticketing service in the UK is seeking a Customer Support Representative based in Longridge, Preston. In this essential role, you will manage customer queries related to ticketing, providing excellent support via phone, email, and social media.
Ideal candidates will possess strong communication skills and a passion for the events industry, with previous customer service experience required.
Enjoy a supportive working environment with various benefits, including flexible working options after a successful probation period.
Event Support Specialist — Remote‐Ready & Growth Perks in Preston employer: Van Dijnsen
Contact Detail:
Van Dijnsen Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Event Support Specialist — Remote‐Ready & Growth Perks in Preston
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even acquaintances who work in the events industry. They might have insider info on job openings or can put in a good word for you.
✨Tip Number 2
Practice your communication skills! Since this role is all about managing customer queries, try role-playing with a friend or family member. This will help you feel more confident when it comes to handling real-life situations.
✨Tip Number 3
Show your passion for events! When you get the chance to chat with potential employers, share your love for the events industry. Whether it's your favourite concert or festival, let them know why you're excited about the role.
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities waiting for you. Plus, applying directly shows your enthusiasm and makes it easier for us to spot your application.
We think you need these skills to ace Event Support Specialist — Remote‐Ready & Growth Perks in Preston
Some tips for your application 🫡
Show Your Passion for Events: When writing your application, let your enthusiasm for the events industry shine through. We want to see that you’re not just looking for any job, but that you genuinely care about providing top-notch support to our customers.
Highlight Your Communication Skills: Since this role involves managing customer queries via various channels, make sure to emphasise your strong communication skills. Share examples of how you've effectively resolved issues in previous roles, as this will resonate with us.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to match the job description. We appreciate candidates who take the extra step to align their experience with what we’re looking for.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process!
How to prepare for a job interview at Van Dijnsen
✨Know Your Stuff
Before the interview, make sure you research the company and its ticketing services. Familiarise yourself with their customer support approach and any recent events they've been involved in. This will show your genuine interest and help you answer questions more confidently.
✨Show Off Your Communication Skills
As a Customer Support Representative, strong communication is key. During the interview, practice clear and concise responses. You might even want to prepare examples of how you've successfully handled customer queries in the past, showcasing your ability to communicate effectively across different channels.
✨Demonstrate Your Passion for Events
Let your enthusiasm for the events industry shine through! Share any relevant experiences or events you've attended that have inspired you. This will help the interviewer see that you're not just looking for any job, but that you're genuinely excited about contributing to their team.
✨Prepare for Scenario Questions
Expect to be asked how you would handle specific customer situations. Think of a few scenarios where you had to resolve issues or manage difficult customers. Practising these responses will help you feel more prepared and confident during the interview.
