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- Tasks: Support the Operations Manager with stock management and customer service tasks.
- Company: Join Van Cleef & Arpels, a prestigious luxury jewellery brand known for its craftsmanship.
- Benefits: Enjoy career development opportunities, training, and a vibrant team culture.
- Why this job: Be part of a dynamic retail environment where your contributions truly matter.
- Qualifications: Experience in retail or hospitality, strong communication skills, and attention to detail required.
- Other info: Full-time role with flexible hours, including weekends.
The predicted salary is between 30000 - 42000 ÂŁ per year.
Operations Coordinator – New Bond Street
Join to apply for the Operations Coordinator – New Bond Street role at Van Cleef & Arpels
Operations Coordinator – New Bond Street
Join to apply for the Operations Coordinator – New Bond Street role at Van Cleef & Arpels
Get AI-powered advice on this job and more exclusive features.
Are you a good match?
Experience in retail, particularly in the field of luxury retail or the service sector (hospitality, tourism)
Are you a good match?
Experience in retail, particularly in the field of luxury retail or the service sector (hospitality, tourism)
Ability to work in a fast paced retail store environment
Flexible mindset with the ability to accept change
Strong Attention To Detail And Organizational Skills Required
Experience in SAP would be a plus
Excellent communication skills in English
Must be available to work retail hours, including weekends
What are we expecting from you?
Duties
You support the Operations Manager in their duties by supporting the Boutique team on all stock, logistics and boutique related administration:
Operations …
Manage the stock – receive stock, transfer pieces, proceed stock counts, handle special product requests for CP, follow-up pieces’ movements within the boutique, know how to handle HJ pieces (manipulations, transfer requirements)
Contribute to document management – invoices, archives, mails
Follow-up & prepare omni-channel orders
Can take-over on digital tools topics when Operations & Sales Manager are away
Ensure the back-office area is properly set-up
Update price tags if needed
Comply with Maison’s policies and abide by procedures
Ensure good practices on product storage and manipulation
Customer Service …
Manage the CS flows to/from the boutique (send, receive repair to/from the platform or the subcontractors)
Control all repairs (visual check) at reception
Perform CS activities allowed in the boutique
Manage spare parts & accessories (inventories, stock control, replenishment)
Team Development …
Develop personal knowledge & skills through self training (Maison’s products & competition), group training sessions, and LMS tests (e-learning campaigns…)
Raise awareness of back-office activities among the sales team & train her/his backup
Contribute to positive team spirit & actively participate in the day-to-day boutique life
More than a role…. We recruit for a career!
By joining Van Cleef & Arpels you will be part of a Maison where employee career development is at the heart of our ambition. Upon your arrival, you will be immersed into our enchanting world with trainings on our history, our know-how and our creations.
The recruitment process
Send your application online.
If your profile matches our search, you will be contacted by our Talent Acquisition team for an interview. Along the recruitment process you will meet the Retail Director and HR Business Partner. Otherwise, you will receive an email to inform you that your application has not been successful.
Seniority level
-
Seniority level
Associate
Employment type
-
Employment type
Full-time
Job function
-
Job function
Sales, Business Development, and Administrative
-
Industries
Retail Luxury Goods and Jewelry
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Operations Coordinator - New Bond Street employer: Van Cleef & Arpels
Contact Detail:
Van Cleef & Arpels Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Coordinator - New Bond Street
✨Tip Number 1
Familiarise yourself with the luxury retail sector, especially the specific practices and expectations of Van Cleef & Arpels. Understanding their brand values and customer service standards will help you stand out during interviews.
✨Tip Number 2
Highlight any experience you have in fast-paced environments, particularly in retail or hospitality. Be prepared to share examples of how you've successfully managed multiple tasks under pressure.
✨Tip Number 3
Brush up on your organisational skills and attention to detail. Consider preparing a few scenarios where you've demonstrated these skills effectively, as they are crucial for the Operations Coordinator role.
✨Tip Number 4
If you have experience with SAP or similar digital tools, make sure to mention it. Even if you don't, showing a willingness to learn and adapt to new technologies can be a big plus.
We think you need these skills to ace Operations Coordinator - New Bond Street
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in luxury retail or the service sector. Emphasise skills like attention to detail, organisational abilities, and any experience with SAP.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the luxury retail industry. Mention specific experiences that demonstrate your ability to thrive in a fast-paced environment and your flexible mindset.
Highlight Customer Service Skills: Since customer service is a key part of the role, include examples of how you've successfully managed customer interactions or resolved issues in previous positions.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at Van Cleef & Arpels
✨Showcase Your Retail Experience
Make sure to highlight your experience in luxury retail or the service sector during the interview. Be prepared to discuss specific examples of how you've handled fast-paced environments and customer interactions.
✨Demonstrate Attention to Detail
Given the importance of detail in the role, share instances where your attention to detail made a difference. This could be related to stock management or customer service tasks that required precision.
✨Familiarise Yourself with SAP
If you have experience with SAP, be ready to discuss it. If not, consider doing some research on how it works, as this knowledge could set you apart from other candidates.
✨Prepare for Team Dynamics Questions
Expect questions about teamwork and how you contribute to a positive team spirit. Think of examples where you've supported colleagues or helped foster a collaborative environment.