Qualifications
- Experience in retail, particularly luxury retail or service sector (hospitality, tourism)
- Ability to work in a fast‑paced retail store environment
- Flexible mindset with the ability to accept change
- Strong attention to detail and organizational skills
- Experience in SAP is a plus
- Excellent communication skills in English
- Must be available to work retail hours, including weekends
Responsibilities
Stock & Logistics Management
- Manage the stock – receive stock, transfer pieces, complete stock counts, handle special product requests for CP, follow up pieces’ movements within the boutique, and handle HJ pieces (manipulations, transfer requirements)
- Contribute to document management – invoices, archives, mails
- Follow up and prepare omni‑channel orders
- Take over on digital tools topics when Operations & Sales Manager are away
- Ensure the back‑office area is properly set‑up
- Update price tags if needed
- Comply with Maison’s policies and abide by procedures
- Ensure good practices on product storage and manipulation
Customer Service
- Manage the CS flows to/from the boutique (send, receive repair to/from the platform or subcontractors)
- Control all repairs (visual check) at reception
- Perform CS activities allowed in the boutique
- Manage spare parts & accessories (inventories, stock control, replenishment)
Team Development
- Develop personal knowledge & skills through self‑training (Maison’s products & competition), group training sessions, and LMS tests (e‑learning campaigns)
- Raise awareness of back‑office activities among the sales team & train their backup
- Contribute to positive team spirit & actively participate in day‑to‑day boutique life
