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- Tasks: Coordinate seasonal gifting campaigns and enhance client experience across boutiques.
- Company: Join the prestigious Van Cleef & Arpels, a leader in luxury.
- Benefits: Career development, immersive training, and a vibrant work culture.
- Why this job: Be part of a creative team that shapes unforgettable client experiences.
- Qualifications: Strong organisational skills and a passion for client satisfaction.
- Other info: Exciting opportunities for growth in a dynamic luxury environment.
The predicted salary is between 30000 - 40000 £ per year.
What are we expecting from you?
- Ensure the right application of gifting guidelines seasonal and relational, escalate local needs and coordinate forecasting management.
- Manage local sourcing in accordance with HQ guidelines.
- Manage the end-to-end operational deployment of seasonal gifting campaigns across the boutiques, managing suppliers and vendors throughout the gifting process and analyse the results to improve return on investment.
- Ensure alignment of boutique client gifting plans are in line with the strategic plan and objectives of the market.
- Deploy gifting guidelines, coordinate orders and local sourcing when necessary.
Client Gifting and Management
- Ensure the right application of gifting guidelines seasonal and relational, escalate local needs and coordinate forecasting management.
- Manage local sourcing in accordance with HQ guidelines.
- Manage the end-to-end operational deployment of seasonal gifting campaigns across the boutiques, managing suppliers and vendors throughout the gifting process and analyse the results to improve return on investment.
- Ensure alignment of boutique client gifting plans are in line with the strategic plan and objectives of the market.
- Deploy gifting guidelines, coordinate orders and local sourcing when necessary.
Coordinate in the deployment of the Client Experience and Treatment strategy
- Define local treatment planning in line with the strategic plan guidelines and local objectives, in collaboration with local counterparts.
- Support boutiques in their daily challenges regarding client experience.
- For in-boutique and ad-hoc treatment, support the boutique in the design, implementation and execution of the 1 to 1 treatment either in boutique or external activation.
- Build external partnerships & vendors to improve treatment levels and monitor competition.
- Prepare and coordinate the local client animations with event team.
Client Satisfaction monitoring
- Monitor & follow-up Medallia results with boutiques, as well as Mystery Shopping (with Retail Expertise team).
- Coordinate response (close the loop) where necessary, across all channels.
- Work with Training to tackle identified pain points.
Ensure the planning and monitoring of the client Experience activity
- Structure and follow-up A&P and S&D budget according to the local plan across gifting and client experience treatments.
- Provide consolidated reporting on the local client treatment activity over the year (best practice reports, client satisfaction follow-up, client experience).
More than a role…. We recruit for a career! By joining Van Cleef & Arpels you will be part of a Maison where employee career development is at the heart of our ambition. Upon your arrival, you will be immersed into our enchanting world with trainings on our history, our know-how and our creations.
The recruitment process: Send your application online. If your profile matches our search, you will be contacted by our Talent Acquisition team for an interview. Along the recruitment process you will meet the CRM Manager and the Retail Director. Otherwise, you will receive an email to inform you that your application has not been successful.
Market Client Experience Coordinator employer: Van Cleef & Arpels
Contact Detail:
Van Cleef & Arpels Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Market Client Experience Coordinator
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their gifting guidelines and client experience strategies so you can show how you’d fit right in. We want to see your passion for the role!
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or family to get comfortable with common questions. This will help you articulate your thoughts clearly and confidently when it’s your turn to shine.
✨Tip Number 4
Don’t forget to follow up after your interview! A simple thank-you email can go a long way in showing your enthusiasm for the position. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Market Client Experience Coordinator
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience with client gifting and management. We want to see how your skills align with our expectations, so don’t hold back on showcasing relevant achievements!
Showcase Your Analytical Skills: Since analysing results to improve ROI is key for this role, include examples of how you've used data to drive decisions in past positions. We love seeing candidates who can think critically and make informed choices!
Highlight Team Collaboration: This role involves working closely with various teams, so be sure to mention any experiences where you’ve successfully collaborated with others. We value teamwork and want to know how you can contribute to our collective success!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensure you’re considered for the Market Client Experience Coordinator position. We can’t wait to hear from you!
How to prepare for a job interview at Van Cleef & Arpels
✨Know Your Gifting Guidelines
Familiarise yourself with the gifting guidelines mentioned in the job description. Be prepared to discuss how you would ensure their application in seasonal and relational contexts. This shows that you understand the role's core responsibilities.
✨Showcase Your Coordination Skills
Highlight your experience in managing suppliers and vendors. Prepare examples of past projects where you successfully coordinated multiple stakeholders, especially in a campaign setting. This will demonstrate your ability to handle the end-to-end operational deployment effectively.
✨Understand Client Experience Strategies
Research client experience strategies and be ready to discuss how you can contribute to enhancing them. Think about how you would support boutiques in overcoming daily challenges and improving client satisfaction based on your previous experiences.
✨Prepare for Data Analysis Questions
Since analysing results to improve ROI is key, brush up on your data analysis skills. Be ready to talk about how you've used data to inform decisions in past roles, particularly in relation to client satisfaction and treatment activities.