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- Tasks: Lead and develop a dynamic sales team while expanding our client portfolio.
- Company: Join the prestigious Van Cleef & Arpels at Selfridges.
- Benefits: Enjoy career development, training, and a vibrant work environment.
- Why this job: Be a brand ambassador and make a real impact in luxury retail.
- Qualifications: Experience in retail management and a passion for luxury goods.
- Other info: Great opportunities for personal growth and learning in a supportive team.
The predicted salary is between 36000 - 60000 £ per year.
The Manager is an active contributor to the growth of the business and development of the sales team. They report to the Boutique Manager.
Offer own expertise, knowledge and capabilities to or serve team members. Set high expectations for the teams. Train others and develop team members for future Maison's needs. Be eager to learn new competencies, capabilities and knowledge.
What are we expecting from you? The Manager is primarily responsible for developing the business and client portfolio of the boutique. The main responsibility is to increase turnover in the boutique by developing existing clients and securing new ones. They develop and implement programs and action plans to generate business for the boutique, aligned with the Maison's image. They are also responsible for the elaboration, implementation, optimisation and monitoring of the boutique's growth strategy, aligned with market and HQ objectives, whilst supporting the daily retail business in line with the Boutique management team. Finally, they support the team by working cross-functionally to ensure other team members' development action plans are implemented, and by contributing to trainings and sharing best practices.
- Client Base Expansion and Sales
- Develop, nurture, and grow personal client portfolio and long-term client strategy with new and existing clients.
- Devise unique and differentiating ways to treat and develop client loyalty, aligned with the CRM boutique management teams.
- Propose actions and identify opportunities to recruit new HJ clients, identify targets to be approached and implement action plans.
- Initiate partnerships and participate in events in order to help designated sales associates recruit new HJ clients and increase performance with existing clients.
- Make regular proposals to improve the efficiency and quality of HJ clienteling actions, and actively participate in their implementation.
- Work with the CRM Manager to consolidate client lists to invite clients to regional and international events.
- Prepare and mentor designated SAs before client events (invitation timeline and follow‐up, CP Tray strategy review, negotiation training, client experiences).
- Brand Ambassador
- Uphold Van Cleef & Arpels' image by maintaining a professional demeanour at all times and ensuring the Maison standards are observed.
- Ensure boutique floor presence to capture and develop new clients, and as an ambassador key reference person/mentor for the team.
- Actively support the team with advice and guidance on individual initiatives, and by sharing best practices.
- Actively work with the regional team to share insights and information to support performance.
- Collaborate with marketing teams to identify stock opportunities.
Support of Bond Street's Client Base: Dissemination of the sales expertise to all the Sales Associates to improve performance and increase the number of local clients. Identity potential SA's and support with the Boutiques Strategy for both client development and team development. Monitor competitors actions and performance and share relevant information to help development performance for Bond Street. Follow Sales Commitments conversion in deposits and invoicing. Facilitate the roll out of the client treatment guidelines at the boutique level and share ideas with market specialists.
More than a role... We recruit for a career! By joining Van Cleef & Arpels you will be part of a Maison where employee career development is at the heart of our ambition. Upon your arrival, you will be immersed into our enchanting world with trainings on our history, our know‐how and our creations.
The recruitment process... Send your application online. If your profile matches our search, you will be contacted by our Talent Acquisition team for an interview. Along the recruitment process you will meet the Retail Director and HR Business Partner. Otherwise, you will receive an email to inform you that your application has not been successful.
Seniority level: Mid‐Senior level
Employment type: Full‐time
Job function: Retail Luxury Goods and Jewelry
Location: London, England, United Kingdom
Deputy Boutique Manager - Selfridges in London employer: Van Cleef & Arpels
Contact Detail:
Van Cleef & Arpels Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Deputy Boutique Manager - Selfridges in London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the luxury retail scene. Attend events, join relevant groups on social media, and don’t be shy about reaching out to current employees at Van Cleef & Arpels. You never know who might give you a heads-up about an opportunity!
✨Tip Number 2
Show off your personality! When you get that interview, let your passion for the brand shine through. Talk about how you can contribute to the boutique's growth and client relationships. Remember, they want someone who embodies the Maison's image and values.
✨Tip Number 3
Prepare for those tricky questions! Think about how you would handle client development and team training scenarios. Practise your responses so you can demonstrate your expertise and readiness to take on the Deputy Boutique Manager role with confidence.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the team and ready to dive into the world of luxury retail.
We think you need these skills to ace Deputy Boutique Manager - Selfridges in London
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the role shine through! We want to see how much you love the luxury retail world and how you can contribute to our boutique's success.
Tailor Your CV: Make sure to customise your CV to highlight relevant experience that aligns with the Deputy Boutique Manager role. We’re looking for specific examples of how you've developed client relationships and driven sales in the past.
Craft a Compelling Cover Letter: Your cover letter is your chance to tell us why you're the perfect fit for this position. Share your vision for client development and how you plan to uphold our brand's image while driving business growth.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensure you’re considered for this exciting opportunity.
How to prepare for a job interview at Van Cleef & Arpels
✨Know the Brand Inside Out
Before your interview, dive deep into Van Cleef & Arpels' history, values, and product offerings. Understanding the brand's image and how it aligns with the boutique's goals will show your genuine interest and help you articulate how you can contribute to their success.
✨Showcase Your Sales Strategy
Prepare to discuss specific strategies you've used in the past to grow client portfolios and increase sales. Think about unique ways you've nurtured client relationships and how you can apply those experiences to develop new clients for the boutique.
✨Demonstrate Team Leadership Skills
As a Deputy Boutique Manager, you'll need to support and develop your team. Be ready to share examples of how you've trained others, set high expectations, and contributed to team success. Highlight your ability to mentor and inspire others to achieve their best.
✨Ask Insightful Questions
Prepare thoughtful questions that show your understanding of the role and the business. Inquire about the boutique's growth strategy, client engagement initiatives, or how they measure success. This not only demonstrates your interest but also helps you gauge if the role is the right fit for you.
