CRM Business Product Owner Senior in London

At Valvoline Global Operations, we are proud to be The Original Motor Oil, but we have never rested on being first. Founded in 1866, we introduced the world’s first branded motor oil, staking our claim as a pioneer in the automotive and industrial solutions industry. Today, as an affiliate of Aramco, one of the world’s largest integrated energy and chemicals companies, we are driven by innovation and committed to creating sustainable solutions for a better future.

Our corporate values—Care, Integrity, Passion, Unity, and Excellence—are at the heart of everything we do. These values define how we operate, how we treat one another, and how we engage with our partners, customers, and the communities we serve. At Valvoline Global, we are united in our commitment to:

• Treating everyone with care.
• Acting with unwavering integrity.
• Striving for excellence in all endeavors.
• Delivering on our commitments with passion.
• Collaborating as one unified team.

When you join Valvoline Global, you will become part of a culture that celebrates creativity, innovation, and excellence. Together, we are shaping the future of automotive and industrial solutions.

Job Purpose: The Digital Technical Product Owner Sr works hand in hand with stakeholders, partners, and the digital IT team to lead the development and delivery of high-quality products that meet both user needs and business objectives for the strategic company digital vision. Manages and executes enterprise digital roadmap across all regions to bring new experiences and features to market that increase customer satisfaction, user experience, and revenue growth. Engages with stakeholders to define user stories, balancing business value with technical feasibility while prioritising stories and features, optimising cost, and improving delivery efficiency.

How You Make an Impact (Job Accountabilities):

• As the owner of execution of the enterprise digital products roadmap, serve as the conduit between the business and IT for product development for large projects and/or workstreams through the Agile methodology.
• Spearheads the development of a product from discovery phase to release to the users, optimising it at every release.
• Provide regular reporting and executive leadership updates including product scope, schedule, and planning.
• Owner of the prioritised sprint backlog for the Customer Experience product portfolio across the enterprise.
• Leads the gathering of business requirements in order to write user stories that align to the features and ensure the sprint backlog stays full and is prioritised.
• Collaborates with project teams, between functions and with management to resolve issues.
• Identifies and manages project dependencies and critical path activities.
• Conducts in-depth market research and competitive analysis to stay informed of industry trends of the product portfolio and inform strategic product decisions.
• Mentor and coach junior Product Owners, instilling best practices and refining their product management skills.

What You Bring to the Role (Job Qualifications / Education / Skills / Requirements / Capabilities):

• Bachelor's degree in business, computer science, technology, engineering, or related field or an equivalent combination of education and experience.
• Minimum 7+ years of experience in Product Owner, Business Analyst, IT, or related experience and/or Minimum 7+ years of agile development, strategic, cross-project coordination.
• Preferred: 7+ years of Salesforce experience, 5+ years of website development experience.
• Scrum Master or equivalent certification. Certified Scrum Product Owner or equivalent certification.

Competencies Desired:

• Decision Making: Critical thinking, weigh options thoughtfully, and demonstrates a capacity to handle complex situations effectively.
• Customer Orientation: Prioritise customer needs, communicate effectively, and strive to deliver excellent service.
• Managing Work: Demonstrates strong organisational skills, sets clear priorities, and efficiently allocates resources to meet objectives within deadlines.
• Work Standards: Individuals with a commitment to work standards deliver high-quality results, pay attention to detail, and consistently seek improvement in their work processes.
• Collaboration: Collaborative individuals build positive relationships, communicate openly, and contribute to team success by sharing ideas, expertise, and support.

Working Conditions / Physical Requirements: General Office Setting; Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Travel Frequency 10%; Overnight Travel approximately 10%.

Valvoline Global is an equal opportunity employer. We are dedicated to fostering an environment where every individual feels valued, respected, and empowered to contribute their unique perspectives and skills.

Are You Ready to Make an Impact? At Valvoline Global, we are looking for passionate and talented individuals to join our journey of innovation and excellence. Are you ready to shape the future with us? Apply today.