Parts Advisor in Yarnton

Commute for less with our cycle-to-work scheme. Prioritise your wellbeing with dedicated support for you and your family. 24/7 access to healthcare professionals, ensuring you get the expert advice you need quickly and easily. Make a difference with a paid day to volunteer in your community. Invest in your future with our company share purchase plan. Earn financial rewards when you refer a friend to join the team. Keep learning and growing with our training and development opportunities for everyone. Life assurance with the option to increase cover. We're open to flexible working options - just ask.

What you’ll do day to day:

• Provide guidance to customers on the availability of parts, ensuring timely and accurate information.
• Operate in a fast-paced call centre environment, handling high volumes of inbound and outbound calls.
• Engage in tele sales activities, proactively reaching out to trade customers to promote parts, offers, and services.
• Demonstrate strong communication and sales skills.

Responsibilities:

• Convert enquiries into orders and build lasting customer relationships.
• Receive, log, and accurately allocate parts and consumables from suppliers.
• Deliver outstanding customer service to both external and internal customers.
• Offer knowledgeable recommendations on suitable parts to meet customer requirements.
• Maintain accurate customer records on our systems.
• Effectively communicate relevant promotions, offers, and product information to customers.
• Ensure full familiarity with all procedures and processes within the parts department.
• Build and maintain strong working relationships with the manufacturer and suppliers.

Helpful skills and qualifications:

• Strong ability to meet deadlines and effectively prioritise tasks in a fast-paced environment.
• Capable of maintaining a methodical and logical approach, particularly during busy periods.
• Excellent communication and customer service skills.
• Exceptional time management skills and the ability to thrive under pressure.
• Proficient in IT, with experience of using web-based systems, email, and Microsoft Excel, Word and Outlook.
• Must hold a valid UK driving licence.

If you don't meet every requirement listed but are enthusiastic about this role and eager to learn, be part of something big. Group 1 Automotive is on an exciting growth journey. We are home to over 7000 colleagues dedicated to providing exceptional customer service, with 114 dealerships in the UK, representing 21 brands at the forefront of automotive retail. But you don't need to love cars to work with us - just need to share our mission to create outstanding and trusted experiences for our customers, our partners, and our people.

Our Values: Respect, Integrity, Transparency, Teamwork, Professionalism.