At a Glance
- Tasks: Engage with customers, manage bookings, and support the service team in a dynamic environment.
- Company: Join Group 1 Automotive, a leading name in the automotive industry with a friendly culture.
- Benefits: Enjoy 33 days of leave, retail discounts, and a company pension scheme.
- Other info: Be part of a growing team dedicated to exceptional customer service.
- Why this job: Kickstart your career while earning and learning in a supportive team.
- Qualifications: GCSEs in Maths, English, and Science; enthusiasm to learn is key.
The predicted salary is between 19350 - 23650 £ per year.
Job Description Job description Apprentice Service Advisor - Audi Harold Wood Learn skills that will set you up for life.
Join our fun and friendly team as an Apprentice Service Advisor and start earning right away while you gain your new qualifications.
As the automotive industry changes and evolves, so will you - and we'll be right there to support you.
This is a place where you can explore new opportunities and career ambitions while learning from the best.
- What we can offer you
- Enjoy 33 days of annual leave (including bank holidays) to rest and recharge
- Save money every day with our exclusive retail discounts
- Drive a great deal with discounts on new and used cars, plus servicing offers
- Plan for the years ahead with our company pension scheme
- Balance home and work with our industry-leading family-friendly policies designed to help you spend more time with the people that matter
- Commute for less with our cycle-to-work scheme
- Prioritise your wellbeing with dedicated support for you and your
- 24/7 access to healthcare professionals , ensuring you get the expert advice you need quickly and easily
- Make a difference with a paid day to volunteer in your community
- Invest in your future with our company share purchase plan
- Earn financial rewards when you refer a friend to join the team
- Keep learning and growing with our training and development opportunities for everyone. Life assurance with the option to increase cover
What you'll do day to day
The service department is a key area of our business which is vital to our success.
As one of our Service Advisor apprentices, you would play a key role in maximising our customer's experience which in turn, will encourage their continued loyalty.
This is a varied role where you will work with all departments, bringing a friendly and energetic approach to your daily work.
Every day is different within our Service Department, so you will have a varied role.
Customer service: Arranging bookings and appointments, interacting with customers face-to-face and on the phone.
You will need to positively engage our customers during the time their vehicle is with us.
- Customer service: Arranging bookings and appointments, interacting with customers face-to-face and on the phone.
You will need to positively engage our customers during the time their vehicle is with us.
- Administration: Completing relevant paperwork for customer service and centre records.
You'll also need to prepare invoices and process warranty claims - don't worry, we'll train you on all of these!
- Working in a team: Working with all relevant departments including workshop and management to deliver an amazing customer experience.
- Upselling: Promoting the sale of accessories and service plans - again, we'll teach you how to do this.
Training Provided
Training will be delivered using a combination of virtual classroom remote learning and
face-to-face block release weeks at our state-of-the-art training centres.
Our expert trainers will guide you through the training programme using a combination of e-learning, classroom learning and practical application.
In the workplace, your personal, dedicated mentor will support your continued learning as you apply the skills and knowledge you have gained through the remote sessions and at the National Learning Centre.
Qualifications received
- Level 2 Customer Service Practitioner Standard
- Helpful skills and qualifications
- Punctual and being great at timekeeping
- Ability to work well under pressure
- Great team player and communication skills
- Drive to exceed targets
- GCSE (or equivalent) in Math's, English and Science
We value diversity and believe it strengthens our team.
If you don't meet every requirement listed but are enthusiastic about this role and eager to learn, we encourage you to apply.
Be part of something big
Group 1 Automotive is on an exciting growth journey.
We are home to over 7000 colleagues dedicated to providing exceptional customer service, with 114 dealerships in the UK, representing 21 brands at the forefront of automotive retail.
But you don't need to love cars to work with us - just need to share our mission to create outstanding and trusted experiences for our customers, our partners, and our people.
Our Values
- Respect
- Integrity
- Transparency
- Teamwork
- Professionalism
At Group 1 Automotive we pride ourselves on our five core values that are incorporated in all we that do.
These are the principles that every member of our team lives by, whether that be business functions, customer interactions, how we interact with the local community and even how we view each other in the team.
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Apprentice Service Advisor employer: Valuesat Group 1 Automotive
Group1 Automotive is an exceptional employer, offering a dynamic work environment in Lincoln where employees can thrive in their careers. With uncapped earnings potential, generous leave, and comprehensive benefits including pension and healthcare, the company prioritises employee well-being and growth. Join a global automotive group that values outstanding customer experiences and fosters a family-friendly culture, providing ample opportunities for professional advancement.
Contact Details:
Valuesat Group 1 Automotive Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Apprentice Service Advisor
✨Get to Know Your Local Businesses
For an apprenticeship in customer support, don’t hesitate to pop into local shops or businesses. They might not have job postings up, but often they’re looking for eager apprentices who can learn on the job. Approach them with confidence and express your interest.
✨Leverage Online Communities
Dive into online forums and communities focused on customer support. Places like Reddit or specific Facebook groups are goldmines for advice and networking. You never know who might be looking for an apprentice or have insider tips about openings at places like Valuesat Group 1 Automotive.
✨Tap Into Your School’s Resources
Make sure to use your school’s career services. They often have connections with companies looking for apprentices, which can give you a head start. Plus, they can help you polish your interview skills to shine during those crucial moments.
✨Show Your Passion Online
Create a simple portfolio showcasing any relevant experience, even if it's just customer service experience from part-time gigs. Share it on platforms like LinkedIn to make yourself more visible to employers like Valuesat Group 1 Automotive. It’s all about getting your name out there and showing you’re keen to learn!
We think you need these skills to ace Apprentice Service Advisor
Some tips for your application 🫡
Show off your communication skills!:In customer support, being able to communicate clearly and effectively is key. When writing your application, make sure to highlight any relevant experience where you've had to support or assist others, whether that's in a job, volunteering, or even in school projects. We want to see how you express yourself and ensure that your enthusiasm comes through!
Tailor your CV to the support role:Your CV should reflect skills that are essential for customer support, like patience, problem-solving, and empathy. Highlight any instances where you've handled difficult situations or resolved conflicts, even if they're not from a formal job. This is your chance to prove that you have the right mindset for an apprenticeship with us at Valuesat Group 1 Automotive.
Include relevant coursework or certifications:If you've taken any courses related to customer service or communications, shout about them! This could be anything from online courses to workshops. Certifications show us you're serious about getting into the field and help us see your commitment to learning more in your apprenticeship.
Express your willingness to learn:Since this is an apprenticeship, showing that you’re eager to learn and grow is really important. In your cover letter, share specific reasons why you want to join Valuesat Group 1 Automotive and how you're looking forward to gaining hands-on experience in customer support. We love candidates who are enthusiastic and ready to dive into the learning process!
How to prepare for a job interview at Valuesat Group 1 Automotive
✨Mastering Communication Skills
As a customer support apprentice, showcasing your verbal and written communication skills is essential. Think about past experiences where you've had to resolve issues or clarify misunderstandings – be ready to discuss these during your interview. Remember, it's all about demonstrating your ability to empathise with customers and provide effective solutions.
✨Brush Up on Product Knowledge
Get familiar with the products or services offered by Valuesat Group 1 Automotive. Being knowledgeable about what they sell not only shows your interest but also helps you answer possible technical questions about how you’d assist customers. Prepare to discuss how you would approach learning about new products and your strategy for staying updated.
✨Prepare for Scenario Questions
Expect interviewers to throw some real-life scenarios at you. Prepare for questions about how to handle difficult customers or complaints. They want to see how well you can think on your feet and apply your customer service skills in challenging situations. Try role-playing with a friend to feel more prepared!
✨Show Enthusiasm for Learning
Since you’re applying for an apprenticeship, the hiring team at Valuesat Group 1 Automotive will be looking for your motivation to learn and grow. Be ready to express your eagerness to absorb knowledge from seasoned professionals and how you plan to contribute to the team's success. Show them that you're not just looking for a job, but a pathway to build your skills!
