At a Glance
- Tasks: Coordinate luxury client experiences and manage appointments for Personal Shopping services.
- Company: Join the extraordinary team at Bicester Village, part of The Bicester Collection.
- Benefits: Enjoy a supportive work culture, career growth, and lifestyle-focused benefits.
- Other info: Diverse and inclusive workplace that values unique perspectives.
- Why this job: Be at the heart of luxury retail and create unforgettable experiences for clients.
- Qualifications: Strong organisational skills and a passion for personalised client service.
The predicted salary is between 25200 - 30800 £ per year.
We are extraordinary people creating extraordinary experiences. #extraordinarytogether
Part of The Bicester Collection, Bicester Village doesn't do ordinary.
Set in the heart of rural Oxfordshire, well connected across the UK, our open-air, pedestrianised Village is home to more than 160 boutiques, a celebrated food and drink scene, and a team that refuses to stand still.
The Personal Shopping team is hiring a Personal Shopping Coordinator.
The role In this role, you will coordinate the operational, administrative and client support that keeps our Personal Shopping service running seamlessly.
Acting as a central point of contact for enquiries, appointments and service requests, you will help deliver an exceptional luxury guest experience while supporting efficient day-to-day operations across Personal Shopping and Virtual Shopping.
Location
Bicester Village, on-site What you'll be doing A few of the key responsibilities in this role: Coordinate client enquiries, appointments and follow-up across Personal Shopping and Virtual Shopping, ensuring every request is handled promptly and professionally.
Keep the operation running smoothly through accurate diary management, Salesforce updates, gift card administration, reporting and record keeping.
Partner with Personal Shoppers, boutiques and teams across the Village to resolve requests, support events and continuously improve the client experience.
What we're looking for We foster a culture of winning together, and we work hard to ensure everyone is supported to succeed.
To thrive in this role, you'll bring: Strong organisational skills, with the ability to manage multiple enquiries, appointments and priorities accurately and efficiently.
A confident, professional communication style and a genuine commitment to delivering personalised luxury client service.
Excellent attention to detail and confidence using CRM, diary and administrative systems, with a collaborative and adaptable approach.
What we offer A warm welcome, the chance to build an ever-evolving career story, and benefits designed around your lifestyle, physical, mental and social wellbeing Our commitment We're proud to be a diverse and inclusive employer — and we mean it.
The best ideas come from people who don't all think the same, and we welcome applications from every background.
Come as you are.
Bicester Village exists to be experienced in the real world.
To be actual, not virtual.
To be lived.
We'll never stop evolving.
Are you ready for the challenge?
#Extraordinary Together
Personal Shopping Coordinator in Banbury employer: Value Retail
Value Retail is committed to creating extraordinary experiences for both its customers and employees. The company fosters a collaborative work culture, where diverse teams from 63 nationalities come together to drive success across its luxury shopping destinations. With opportunities for professional growth and a focus on employee well-being, Value Retail stands out as an attractive employer in the retail sector.
StudySmarter Expert Advice🤫
We think this is how you could land Personal Shopping Coordinator in Banbury
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Value Retail. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Value Retail before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Personal Shopping Coordinator in Banbury
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Value Retail:Your cover letter is your chance to shine! Tell us why you want to work at Value Retail specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Value Retail!
How to prepare for a job interview at Value Retail
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
