Overview We are looking for a dedicated and experienced Senior Sales Associate to join Holland Cooper at Bicester Village. You will deliver a personalised shopping experience, maximise sales opportunities and support the management team in maintaining exceptional store standards. With a passion for styling and customer service, you will represent the brand confidently and act as a role model for the wider sales team. Responsibilities Deliver exceptional, personalised customer service through styling advice, product knowledge and brand storytelling. Maximise sales opportunities and achieve individual targets while contributing to store sales and KPIs. Build lasting customer relationships to encourage loyalty and repeat visits. Lead by example on the shop floor, supporting and motivating colleagues. Assist with training new starters and sharing product knowledge and selling techniques. Support the management team with daily priorities, delegated responsibilities and clear communication. Maintain high visual merchandising and presentation standards throughout the boutique. Support stock replenishment, deliveries and inventory accuracy, ensuring products are available and presented to brand standards. Process transactions accurately and handle customer queries professionally, escalating where appropriate. Complete administrative tasks accurately and promptly. Maintain an organised working environment and follow company policies, security and health and safety procedures. Qualifications The ideal candidate will be approachable, confident and proactive, with a passion for customer service and the Holland Cooper brand. You will enjoy working collaboratively and take pride in delivering high standards. Previous retail sales experience, ideally within premium or luxury fashion. A proven record of achieving sales targets and delivering excellent customer service. Strong communication skills and the ability to provide authentic, personalised styling advice. Experience supporting or mentoring colleagues, or a willingness to develop these skills. Good organisational skills, attention to detail and a positive, adaptable approach. An understanding of retail KPIs and a commercial approach to selling. Professional presentation in line with brand standards. Flexibility to work weekends, evenings and peak trading periods.
Full Time (40 Hours) Senior Sales Advisor employer: Value Retail PLC
The Swatch Group is an exceptional employer, offering a vibrant work culture that celebrates creativity and innovation in the heart of Bicester Village. Employees benefit from comprehensive training programmes, opportunities for personal growth, and the chance to be part of a globally recognised brand that values both emotional connection and high-quality craftsmanship. With a commitment to excellence and a supportive team environment, working at Swatch Group not only enhances your career but also allows you to engage with a diverse international clientele.
