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For Companies At a Glance
- Tasks: Provide exceptional client experiences and build authentic relationships in a luxury retail environment.
- Company: Join a leading luxury brand known for its innovative approach and client-centric culture.
- Benefits: Competitive salary, employee discounts, and opportunities for personal growth.
- Why this job: Be part of a dynamic team where your passion for fashion and client service shines.
- Qualifications: Experience in sales, strong communication skills, and fluency in Mandarin and English.
- Other info: Exciting career progression opportunities in a vibrant retail setting.
The predicted salary is between 30000 - 42000 £ per year.
Overview
- Act and think first of the client and their experience, with an in-depth knowledge of the desires, needs and expectations of clients.
- Welcome and assist each client, providing an excellent in-store experience at all times.
- Be a master at storytelling and at the art of asking engaging questions.
- Create a long-term authentic bond with clients by making them feel the experience is truly about them.
- Deal effectively with customer complaints by liaising with the line manager when necessary.
- Demonstrate active leadership on the selling floor, to drive individual and team objectives and be accountable for sales results.
- Be proactively engaged in cross selling with all Departments and maximise sales opportunities to achieve individual sales targets and KPIs.
- Prove brand and product knowledge.
- Manage payment operations including return, refund, remote sales, tax-free in a punctual and accurate manner.
- Ensure and maintain the shop floor and visual display to high standards, complying with company operational guidelines and stock procedures.
- Contribute to ensuring a high level of security and be attentive to prevent product thefts, including tagging garments and merchandise on the floor.
- Think innovatively about how to improve and generate new ways, staying up-to-date with new fashion trends and competitors.
- Develop and nurture meaningful and loyal client relationships through personal connections and CRM initiatives.
- Manage and drive sales by understanding client desires and creating a hand-crafted experience for the client to achieve the best sales performance.
Responsibilities
- Caring, authentic, passionate trusted client advisor: an intuitive sales associate with a passion for style.
- A powerful communicator, handling clients with personal care and empathy, putting the client at the centre of every decision.
- Courageous with ideas and innovative in your approach, always ready to grow and learn.
Qualifications
- Previous experience in sales roles; experience in structured Fashion Luxury/Retail companies is a plus.
- Passionate about retail, client service and commercial mindset.
- Excellent understanding of the luxury sector and product sensitivity.
- Strong communication skills.
- Willingness to evolve in the organisation; willingness to relocate is a plus.
- Fluency and sophistication in English and Mandarin Chinese.
Client Advisor Mandarin Speaker in Bicester employer: Value Retail PLC
Contact Detail:
Value Retail PLC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Advisor Mandarin Speaker in Bicester
✨Tip Number 1
Get to know the company inside out! Research their values, products, and recent news. This way, when you walk into that interview, you can show them you’re not just another candidate but someone who genuinely cares about their brand.
✨Tip Number 2
Practice your storytelling skills! Think of examples from your past experiences that highlight your ability to connect with clients and handle challenges. We want to see how you can create that authentic bond with customers, so make it personal and engaging.
✨Tip Number 3
Be proactive in your approach! Don’t wait for opportunities to come to you; seek them out. Whether it’s networking events or reaching out to current employees on LinkedIn, let’s get our name out there and show them we’re eager to be part of their team.
✨Tip Number 4
Finally, apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about wanting to join us. Let’s make that first impression count!
We think you need these skills to ace Client Advisor Mandarin Speaker in Bicester
Some tips for your application 🫡
Show Your Passion for Client Experience: When writing your application, let us see your enthusiasm for creating amazing client experiences. Share examples of how you've gone above and beyond to make clients feel special, as this aligns perfectly with our values.
Be Authentic and Personal: We love a personal touch! Use your application to tell your story and how your unique background makes you a great fit for the role. Authenticity goes a long way in building those meaningful client relationships we cherish.
Highlight Your Communication Skills: As a Client Advisor, communication is key. Make sure to showcase your strong communication skills in your application. Whether it's through storytelling or engaging questions, let us know how you connect with clients.
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you're proactive and keen to join our team!
How to prepare for a job interview at Value Retail PLC
✨Know Your Client Inside Out
Before the interview, dive deep into understanding the desires and expectations of clients in the luxury retail sector. Familiarise yourself with common client profiles and think about how you can tailor your approach to meet their needs.
✨Master the Art of Storytelling
During the interview, showcase your storytelling skills. Prepare examples of how you've created memorable experiences for clients in the past. This will demonstrate your ability to engage and connect with clients on a personal level.
✨Showcase Your Problem-Solving Skills
Be ready to discuss how you've effectively dealt with customer complaints in previous roles. Highlight your communication skills and your ability to liaise with team members to resolve issues, showing that you can maintain a positive client experience even in challenging situations.
✨Stay Ahead of Fashion Trends
Research current fashion trends and competitors before your interview. Being knowledgeable about the latest styles and market movements will not only impress your interviewers but also show your passion for the industry and your proactive approach to client engagement.
