Responsibilities
Act and think first of the client and their experience, you have an in-depth knowledge of the desires, needs and expectations of clients Welcome and assist each client providing an excellent in-store experience at all times Be a master at storytelling and at the art of asking engaging questions Create a long-term authentic bond with clients by making them feel the experience is truly about them Deal effectively with customer complaints by liaising with the line manager when necessary. Demonstrate active leadership on the selling floor, to drive individual and team objectives and be accountable for sales results Be proactively engaged in cross selling with all Departments and maximizes sales opportunity in order to achieve individual sales target and KPIs. Prove Brand and product knowledge Manage payment operations including return, refund, remote sales, tax-free in a punctual and accurate manner Ensure and maintain the shop floor and visual display high standard, complying with Company operational guidelines and stock procedures. Contribute to ensure a high level of security and is attentive to prevent product thefts, including tagging garments and merchandise on the floor Think innovatively about how we can improve and generate new ways, be up-to-date with new fashion trends and competitors Develop and nurture meaningful and loyal client relationships through personal connections and CRM initiatives Manage and drive sales by understanding client desires and create a hand-crafted experience for the client to achieve the best sales performance
Qualifications
Previous experience in sales roles; Experience in structured Fashion Luxury/Retail Companies is a plus; Passionate in Retail , Client service and commercial mindset; Excellent understanding of the luxury sector and product sensitivity; Strong communication skills ; Willingness evolve in the organization, willingness to relocate is a plus; Digitally aware and open to new ways of workin
CLIENT ADVISOR - 8 HOUR SEASONAL TEMP in Bicester employer: Value Retail PLC
The Swatch Group is an exceptional employer, offering a vibrant work culture that celebrates creativity and innovation in the heart of Bicester Village. Employees benefit from comprehensive training programmes, opportunities for personal growth, and the chance to be part of a globally recognised brand that values both emotional connection and high-quality craftsmanship. With a commitment to excellence and a supportive team environment, working at Swatch Group not only enhances your career but also allows you to engage with a diverse international clientele.
