TOM FORD Overview We are currently seeking a passionate and experienced
Client Advisor
to join our TOM FORD team at Bicester Village. As part of our new store, you will play an important role in representing the TOM FORD brand and delivering an exceptional client experience. You will combine strong sales skills, a genuine passion for luxury fashion and a personalised approach to client service, ensuring every client receives a memorable shopping experience.
Responsibilities Tasks & Responsibilities
Provide outstanding, personalised service to clients, ensuring a seamless and luxurious shopping experience.
Demonstrate excellent knowledge of TOM FORD collections, products, fabrics, craftsmanship and brand identity.
Build and develop long-term relationships with clients through proactive clienteling, follow-ups and tailored recommendations.
Actively drive sales performance, achieving and exceeding individual and team sales targets.
Identify clients' needs and provide expert styling advice, creating complete looks and suggesting complementary products.
Deliver a high standard of service to an international and diverse clientele.
Support the daily operations of the boutique, including stock management, replenishment and merchandising activities.
Maintain the highest standards of presentation, organisation and visual merchandising within the store.
Stay up to date with new collections, product knowledge and relevant fashion trends.
Contribute positively to the team environment and support the overall success of the store.
Qualifications Job Requirements
Minimum 3 years of experience in luxury fashion retail, ideally within a premium or high-end fashion environment.
Proven track record in sales, with the ability to achieve and exceed individual targets.
Strong clienteling skills and the ability to build and maintain a loyal client portfolio.
Experience working with an international and high-profile clientele is highly desirable.
Strong passion for fashion, luxury products and an excellent understanding of customer service standards.
Excellent communication and interpersonal skills, with a proactive, professional and commercially driven approach.
Ability to work effectively within a team in a fast-paced retail environment.
Flexibility to work 5 days a week, including weekends and public holidays as required.
Fluency in English is essential; additional languages are a strong advantage.
Familiarity with CRM systems and clienteling tools is highly desirable.
Client Advisor in Banbury employer: Value Retail PLC
The Swatch Group is an exceptional employer, offering a vibrant work culture that celebrates creativity and innovation in the heart of Bicester Village. Employees benefit from comprehensive training programmes, opportunities for personal growth, and the chance to be part of a globally recognised brand that values both emotional connection and high-quality craftsmanship. With a commitment to excellence and a supportive team environment, working at Swatch Group not only enhances your career but also allows you to engage with a diverse international clientele.
