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- Tasks: Lead a small admin team and support engagement with local authorities.
- Company: Join the Valuation Office Agency, experts in public sector property valuation.
- Benefits: Inclusive workplace, career development opportunities, and a supportive environment.
- Why this job: Make a real impact by enhancing local authority relationships and driving positive change.
- Qualifications: Organisational skills and confidence in communication are key.
- Other info: Dynamic role with opportunities for personal and professional growth.
The predicted salary is between 30000 - 40000 £ per year.
The Local Authority Engagement Team acts as the escalation route for local authorities and drives proactive engagement between the VOA and its partners. We are looking for an enthusiastic and organised individual to join our team. This is a great opportunity to lead a small admin team, manage our shared mailbox and play a key role in supporting our engagement with local authorities.
The postholder will work closely with Local Authority Relationship Managers (LARMs) and their senior manager to maintain the team's insight log and ensure accurate records. They will communicate confidently with local authorities via email and telephone, providing clear and timely responses. The role also involves supporting webinars, partnership meetings, and external events, representing the organisation and contributing to collaborative initiatives. In addition, the postholder will help deliver wider team objectives by identifying emerging themes and sentiment, helping to inform team priorities and direction.
Key Responsibilities- Provide line management for a small team of administrators.
- Support the senior manager in maintaining accurate and timely insight records and document updates.
- Triage the team inbox, ensuring enquiries are responded to within SLA or handed off promptly.
- Respond confidently to local authority enquiries via email and telephone.
- Escalate emerging issues and trends.
- Coordinate internal and external meetings, including minute-taking and follow-up actions.
- Build strong relationships with Local Authority Relationship Managers (LARMs) and understand their role.
- Promote high standards of customer service and operational delivery by:
- Encouraging innovation and continuous improvement.
- Supporting change initiatives and team engagement.
- Providing clear guidance to local authorities on correct processes.
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people.
The Valuation Office Agency (VOA) is the public sector's property valuation experts and advisers with a vision to be a world-leading provider of public sector valuations. Our work is vital to the collection of over £60 billion of revenue which goes back into communities, touching every citizen and every business across England and Wales. We champion the values of professionalism, integrity, respect and innovation. We are committed to providing a collaborative and supportive working environment that encourages every colleague to contribute, grow and excel together. With opportunities to drive your own development and growth, we empower our colleagues to succeed by ensuring support at every step of their career journey.
Local Authority Engagement Support Manager in Swansea employer: Valuation Office Agency
Contact Detail:
Valuation Office Agency Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Local Authority Engagement Support Manager in Swansea
✨Tip Number 1
Network like a pro! Reach out to current or former employees of the VOA on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by knowing your stuff! Research the Local Authority Engagement Team and understand their role in the community. This will help you answer questions confidently and show that you're genuinely interested.
✨Tip Number 3
Practice makes perfect! Get a friend to do a mock interview with you. Focus on how you’d handle local authority enquiries and manage a team. This will help you articulate your thoughts clearly during the real deal.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email to express your appreciation for the opportunity. It’s a nice touch that keeps you fresh in their minds and shows your enthusiasm for the role.
We think you need these skills to ace Local Authority Engagement Support Manager in Swansea
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in managing teams and engaging with local authorities. We want to see how your skills align with the role, so don’t hold back on showcasing your relevant achievements!
Show Your Enthusiasm: We’re looking for someone who’s not just organised but also genuinely excited about the role. Let your passion shine through in your application – share why you’re interested in supporting local authorities and how you can contribute to our team.
Be Clear and Concise: When writing your application, keep it straightforward and to the point. Use clear language and structure your thoughts logically. Remember, we appreciate clarity, especially when it comes to communication with local authorities!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do – just follow the prompts!
How to prepare for a job interview at Valuation Office Agency
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of the Local Authority Engagement Support Manager. Familiarise yourself with the key tasks like managing the admin team and responding to local authority enquiries. This will help you demonstrate your enthusiasm and readiness for the role.
✨Showcase Your Communication Skills
Since the role involves a lot of communication with local authorities, practice articulating your thoughts clearly and confidently. Prepare examples of how you've successfully handled similar situations in the past, whether through email or phone calls. This will show that you can represent the organisation effectively.
✨Highlight Your Organisational Skills
Being organised is crucial for this position. Bring up specific instances where you've managed multiple tasks or led a team efficiently. Discuss how you prioritise tasks and ensure timely responses, especially when triaging a shared inbox. This will illustrate your ability to handle the demands of the role.
✨Demonstrate Your Team Spirit
The job requires collaboration with Local Authority Relationship Managers and other team members. Be ready to talk about how you’ve contributed to team objectives in the past. Emphasise your commitment to fostering a supportive environment and your willingness to promote high standards of customer service.