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- Tasks: Lead a small admin team and support engagement with local authorities.
- Company: Join the Valuation Office Agency, experts in public sector property valuation.
- Benefits: Enjoy a supportive environment with opportunities for personal and professional growth.
- Why this job: Make a real impact by enhancing local authority relationships and driving positive change.
- Qualifications: Strong organisational skills and confidence in communication are essential.
- Other info: Be part of a collaborative team that values innovation and continuous improvement.
The predicted salary is between 30000 - 40000 £ per year.
The Local Authority Engagement Team acts as the escalation route for local authorities and drives proactive engagement between the VOA and its partners. We are looking for an enthusiastic and organised individual to join our team. This is a great opportunity to lead a small admin team, manage our shared mailbox and play a key role in supporting our engagement with local authorities.
The postholder will work closely with Local Authority Relationship Managers (LARMs) and their senior manager to maintain the team's insight log and ensure accurate records. They will communicate confidently with local authorities via email and telephone, providing clear and timely responses. The role also involves supporting webinars, partnership meetings, and external events, representing the organisation and contributing to collaborative initiatives. In addition, the postholder will help deliver wider team objectives by identifying emerging themes and sentiment, helping to inform team priorities and direction.
Key Responsibilities- Provide line management for a small team of administrators.
- Support the senior manager in maintaining accurate and timely insight records and document updates.
- Triage the team inbox, ensuring enquiries are responded to within SLA or handed off promptly.
- Respond confidently to local authority enquiries via email and telephone.
- Escalate emerging issues and trends.
- Coordinate internal and external meetings, including minute-taking and follow-up actions.
- Build strong relationships with Local Authority Relationship Managers (LARMs) and understand their role.
- Promote high standards of customer service and operational delivery by:
- Encouraging innovation and continuous improvement.
- Supporting change initiatives and team engagement.
- Providing clear guidance to local authorities on correct processes.
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people.
The Valuation Office Agency (VOA) is the public sector's property valuation experts and advisers with a vision to be a world-leading provider of public sector valuations. Our work is vital to the collection of over £60 billion of revenue which goes back into communities, touching every citizen and every business across England and Wales. We champion the values of professionalism, integrity, respect and innovation. We are committed to providing a collaborative and supportive working environment that encourages every colleague to contribute, grow and excel together. With opportunities to drive your own development and growth, we empower our colleagues to succeed by ensuring support at every step of their career journey.
Local Authority Engagement Support Manager in Oxford employer: Valuation Office Agency
Contact Detail:
Valuation Office Agency Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Local Authority Engagement Support Manager in Oxford
✨Tip Number 1
Network like a pro! Reach out to current or former employees of the VOA on LinkedIn. A friendly chat can give us insider info about the team culture and what they really value in candidates.
✨Tip Number 2
Prepare for the interview by practising common questions related to local authority engagement. We can even role-play with a friend to boost our confidence and refine our responses.
✨Tip Number 3
Showcase your organisational skills during the interview. Bring examples of how you've managed teams or projects effectively. We want to demonstrate that we can handle the admin side of things like a champ!
✨Tip Number 4
Don’t forget to follow up after the interview! A quick thank-you email reiterating our enthusiasm for the role can leave a lasting impression. Plus, it shows we’re proactive and engaged!
We think you need these skills to ace Local Authority Engagement Support Manager in Oxford
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for the role shine through! We want to see that you're genuinely excited about supporting local authorities and engaging with our team. A little enthusiasm goes a long way!
Tailor Your Application: Make sure to customise your application to highlight your relevant experience and skills. We’re looking for someone organised and confident in communication, so showcase those qualities in your examples!
Be Clear and Concise: Keep your writing clear and to the point. We appreciate straightforward communication, especially since this role involves responding to enquiries. Avoid jargon and make it easy for us to see your qualifications.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Valuation Office Agency
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of the Local Authority Engagement Support Manager. Familiarise yourself with the key tasks like managing the admin team, handling the shared mailbox, and supporting local authority engagement. This will help you demonstrate your enthusiasm and readiness to take on the role.
✨Showcase Your Communication Skills
Since the role involves communicating confidently with local authorities, prepare examples of how you've effectively handled similar situations in the past. Think about times when you’ve resolved issues or provided clear guidance, as this will highlight your ability to engage professionally and positively.
✨Demonstrate Team Leadership
As you'll be leading a small admin team, be ready to discuss your leadership style and experiences. Share specific instances where you've motivated a team or improved processes. This will show that you can foster a collaborative environment and drive operational delivery.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills and ability to handle emerging issues. Think of scenarios related to local authority engagement and how you would approach them. This preparation will help you articulate your thought process and showcase your proactive mindset.