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- Tasks: Lead a small admin team and support engagement with local authorities.
- Company: Join the Valuation Office Agency, experts in public sector property valuation.
- Benefits: Enjoy a supportive environment with opportunities for personal and professional growth.
- Why this job: Make a real impact by enhancing local authority relationships and driving positive change.
- Qualifications: Strong organisational skills and confidence in communication are essential.
- Other info: Be part of a collaborative culture that values innovation and integrity.
The predicted salary is between 30000 - 40000 £ per year.
The Local Authority Engagement Team acts as the escalation route for local authorities and drives proactive engagement between the VOA and its partners. We are looking for an enthusiastic and organised individual to join our team. This is a great opportunity to lead a small admin team, manage our shared mailbox and play a key role in supporting our engagement with local authorities.
The postholder will work closely with Local Authority Relationship Managers (LARMs) and their senior manager to maintain the team's insight log and ensure accurate records. They will communicate confidently with local authorities via email and telephone, providing clear and timely responses. The role also involves supporting webinars, partnership meetings, and external events, representing the organisation and contributing to collaborative initiatives. In addition, the postholder will help deliver wider team objectives by identifying emerging themes and sentiment, helping to inform team priorities and direction.
Key Responsibilities- Provide line management for a small team of administrators.
- Support the senior manager in maintaining accurate and timely insight records and document updates.
- Triage the team inbox, ensuring enquiries are responded to within SLA or handed off promptly.
- Respond confidently to local authority enquiries via email and telephone.
- Escalate emerging issues and trends.
- Coordinate internal and external meetings, including minute-taking and follow-up actions.
- Build strong relationships with Local Authority Relationship Managers (LARMs) and understand their role.
- Promote high standards of customer service and operational delivery by:
- Encouraging innovation and continuous improvement.
- Supporting change initiatives and team engagement.
- Providing clear guidance to local authorities on correct processes.
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people.
The Valuation Office Agency (VOA) is the public sector's property valuation experts and advisers with a vision to be a world-leading provider of public sector valuations. Our work is vital to the collection of over £60 billion of revenue which goes back into communities, touching every citizen and every business across England and Wales. We champion the values of professionalism, integrity, respect and innovation. We are committed to providing a collaborative and supportive working environment that encourages every colleague to contribute, grow and excel together. With opportunities to drive your own development and growth, we empower our colleagues to succeed by ensuring support at every step of their career journey.
Local Authority Engagement Support Manager in Newcastle upon Tyne employer: Valuation Office Agency
Contact Detail:
Valuation Office Agency Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Local Authority Engagement Support Manager in Newcastle upon Tyne
✨Tip Number 1
Network like a pro! Reach out to current or former employees of the VOA on LinkedIn. A friendly chat can give us insider info about the team culture and what they really value in candidates.
✨Tip Number 2
Prepare for the interview by practising common questions related to local authority engagement. We should be ready to showcase our communication skills and how we handle enquiries confidently.
✨Tip Number 3
Showcase our organisational skills! Think of examples where we've successfully managed a team or coordinated events. This will help us stand out as the enthusiastic and organised individual they're looking for.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure our application gets noticed. Plus, it shows we’re genuinely interested in being part of the VOA team.
We think you need these skills to ace Local Authority Engagement Support Manager in Newcastle upon Tyne
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in managing teams and engaging with local authorities. We want to see how your skills align with the role, so don’t hold back on showcasing your relevant achievements!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. Use clear language to demonstrate your communication skills, as this role involves a lot of interaction with local authorities. Remember, clarity is key!
Show Your Enthusiasm: Let your passion for the role shine through! We’re looking for someone who’s not just organised but also genuinely excited about supporting local authorities and driving engagement. A bit of personality can go a long way in your application.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Valuation Office Agency
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of the Local Authority Engagement Support Manager. Familiarise yourself with the key tasks like managing the admin team, handling the shared mailbox, and supporting local authority engagement. This will help you demonstrate your enthusiasm and readiness to take on the role.
✨Showcase Your Communication Skills
Since the role involves communicating confidently with local authorities, practice articulating your thoughts clearly. Prepare examples of how you've effectively handled enquiries in the past, whether via email or phone. This will show that you can maintain high standards of customer service and operational delivery.
✨Highlight Your Team Management Experience
If you've had experience leading a team, be ready to discuss it! Share specific instances where you provided guidance, encouraged innovation, or supported change initiatives. This will illustrate your capability to manage a small admin team and contribute positively to team dynamics.
✨Prepare for Scenario-Based Questions
Expect questions that assess how you'd handle real-life situations, such as triaging the team inbox or responding to emerging issues. Think of examples from your previous roles where you successfully navigated similar challenges. This will help you stand out as someone who can think on their feet and adapt to changing priorities.