At a Glance
- Tasks: Provide expert support for Microsoft Dynamics 365 CRM and resolve technical issues.
- Company: Join Exeevo, a global leader in CRM solutions for the Life Sciences industry.
- Benefits: Enjoy competitive salary, health benefits, and opportunities for professional growth.
- Other info: Be part of a passionate team dedicated to exceptional customer experiences.
- Why this job: Make a real impact by helping users navigate innovative CRM technologies.
- Qualifications: 3+ years of experience with Microsoft Dynamics CRM and strong customer service skills.
The predicted salary is between 47181 - 52413 £ per year.
Exeevo is looking for a Technical Support Engineer to join the team. Exeevo is a global leader in customer relationship management (CRM) solutions, purpose-built for the Life Sciences industry. Our AI-powered, cloud-based platform unifies sales, marketing, medical, and service functions, enabling pharmaceutical, biotech, and medical device organizations to connect with stakeholders in transformative and innovative ways. By leveraging advanced technologies, Exeevo empowers Life Sciences companies to redefine how they engage with healthcare professionals, patients, and other key audiences, driving growth and delivering measurable business impact.
Serving thousands of users across pharmaceutical and medical device companies globally, Exeevo has a strong international presence with offices in China, India, Europe, and North America.
About the Team:
Our dedicated support team is the backbone of our commitment to an exceptional customer experience. We are a skilled and customer-focused group passionate about providing timely and effective solutions to our users.
What You'll Do:
- Serving as the go-to expert for the Microsoft Dynamics 365 CRM platform
- Providing in-depth support for Dynamics CRM entities, workflows, configurations, reporting, dashboards, and security models
- Taking ownership of technical issues, thoroughly understanding customer needs, and effectively utilizing the escalation process for complex resolutions.
- Managing and prioritizing diverse support requests from a large user base with meticulous attention to detail.
- Troubleshooting and resolving incidents and problems via phone, email, and remote meetings within defined SLAs.
- Collaborating closely with engineering and product delivery teams to gain a deep understanding of product functionalities and project requirements.
- Potentially contributing to project management and support service management activities.
Requirements:
- 3+ years of proven functional expertise in Microsoft Dynamics CRM
- Bachelor's degree in any field, and preferably holding or currently pursuing Microsoft Dynamics CRM certifications
- Demonstrated experience in user configurations and data import/export processes in Microsoft Dynamics CRM
- Experience in a customer-facing support role with a strong customer service orientation
- Professional proficiency in English, with excellent interpersonal and communication skills, capable of interacting effectively with individuals at all levels
- Familiarity with XRM Toolbox (a plus)
- Proficiency in debugging applications
- Fundamental understanding of database technologies
- Advanced proficiency in Microsoft Excel (formulas, pivot tables)
Technical Support Engineer employer: Valsoft Corporation
Fluent Software Group is an exceptional employer that fosters a collaborative and innovative work culture, allowing you to take ownership of your projects while working closely with stakeholders in a supportive environment. With a focus on employee growth and development, you'll have the opportunity to enhance your skills in cutting-edge voice AI technology, all while enjoying the flexibility of remote work from Canada. Join us to be part of a dynamic team that values your contributions and encourages continuous improvement.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Support Engineer
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Valsoft Corporation. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Valsoft Corporation before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Technical Support Engineer
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Valsoft Corporation:Your cover letter is your chance to shine! Tell us why you want to work at Valsoft Corporation specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Valsoft Corporation!
How to prepare for a job interview at Valsoft Corporation
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
