Cybertill, a leading provider of cloud-based retail software and services, is seeking a motivated 1st Line Service Desk Agent to join our Knowsley team. You will be the first point of contact for retailers, diagnosing and resolving issues while ensuring SLA adherence and a high standard of customer care.
You'll use our knowledge base and multiple in-house and external systems, escalating to second line when needed, and continually learning about our product and hardware.
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