At a Glance
- Tasks: Provide top-notch tech support to retailers via email and phone.
- Company: Join Cybertill, a leader in retail tech solutions.
- Benefits: Flexible shifts, competitive pay, and a supportive team environment.
- Other info: Work in a dynamic setting with opportunities for growth.
- Why this job: Be the hero for retailers, solving their tech issues and making a difference.
- Qualifications: Strong communication skills and a passion for tech support.
The predicted salary is between 31500 - 38500 £ per year.
Cybertill in Knowsley is seeking an inspiring 1st Line Service Desk Agent to deliver the best technical support to our retailers.
The role supports a customer-centric product and services model and involves handling issues logged via email and telephone.
Responsibilities include ownership of issues, meeting SLA targets, using the knowledge base for first-time fixes, and ensuring detailed escalation to second line.
The shift patterns cover 7 days a week with sample hours from 08:00 to 20:00.
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