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- Tasks: Lead and develop the Professional Services team while executing impactful projects.
- Company: Join a dynamic aviation tech group focused on innovation and collaboration.
- Benefits: Enjoy competitive salary, flexible working options, and growth opportunities.
- Why this job: Shape the future of aviation software and drive real change in the industry.
- Qualifications: 6+ years in Project Management or Professional Services with strong leadership skills.
- Other info: Be part of a supportive culture that values your growth and contributions.
The predicted salary is between 43200 - 72000 £ per year.
A key position within the organization, serving as a player–coach who leads and develops the professional services team while also directly contributing to the execution of projects. They provide strategic and hands-on guidance in product configuration, implementation, delivery, and training across the project lifecycle, ensuring projects are delivered on time, within budget, and to a high standard of quality. The ideal candidate will have strong professional services experience and commercial acumen, will be motivated by ambitious growth targets and interest in building a best-in-class professional services business.
Key responsibilities:
- Lead the Professional Services team, optimizing utilization and project resources.
- Develop strategies to improve utilisation rates and align resources with demand, ensuring high productivity and client satisfaction.
- Develop project estimates, scopes of work, Statements of Work (SOW), proposal responses, change orders, consulting agreements, and other documents as necessary.
- Oversee Professional Services, PMO, and Implementation teams. Set performance standards, enforce policies, and drive continuous improvement and compliance across teams to enhance service quality and adherence to regulatory requirements.
- Own the professional services targets, including monitoring and updating the pipeline, working closely with sales, customer success, and product teams to find new revenue opportunities.
- Assess professional services team and implement best practices.
- Conduct in-depth needs assessments to understand each client’s unique business processes and requirements.
- Create high-quality presentation assets and facilitate trainings for internal and external audiences across in-person and virtual formats.
- Conduct online and in-person client trainings and fact-finding sessions.
- Manage multiple implementation and migration projects simultaneously, maintaining clear communication and exceptional service standards.
6+ years’ proven experience in Project Management, Consulting, Professional Services or equivalent. Ability to work in a fast-paced environment with new software updates regularly. Self-starter mentality. Highly organized and can prioritise when required to balance multiple clients and business needs. Flexible, easily adaptable to change. Excellent communication, presentation and training abilities, including active listening skills, to a wide variety of audiences. Fluent in English, both written and verbal, is essential. Experience and understanding of the Aviation industry is preferred. Legally authorized to work in the UK.
Strategic leadership role within a growing international aviation technology group. Opportunity to shape next-generation aviation software solutions. Global collaboration with top-tier technical and business teams. Competitive benefits and growth-oriented environment. Competitive base salary plus variable compensation aligned with performance. Hybrid or remote working flexibility.
Head of Professional Services employer: Valsoft Corporation
Contact Detail:
Valsoft Corporation Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Professional Services
✨Tip Number 1
Network like a pro! Reach out to your connections in the aviation industry and let them know you're on the lookout for opportunities. A personal recommendation can go a long way in landing that dream job.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their mission and values, and think about how your experience aligns with their goals. This will help you stand out as a candidate who truly gets what they're about.
✨Tip Number 3
Showcase your skills through real-life examples. When discussing your experience, use specific projects or challenges you've tackled in the past. This not only demonstrates your expertise but also gives potential employers a glimpse of what you can bring to their team.
✨Tip Number 4
Don't forget to apply through our website! We love seeing candidates who are genuinely interested in joining us at StudySmarter. Plus, it makes it easier for us to keep track of your application and get back to you quickly.
We think you need these skills to ace Head of Professional Services
Some tips for your application 🫡
Show Your Experience: When applying, make sure to highlight your professional services experience. We want to see how your background aligns with the role of Head of Professional Services, so don’t hold back on showcasing your achievements!
Tailor Your Application: Take a moment to customise your application for this specific role. Use keywords from the job description and demonstrate how your skills can help us achieve our ambitious growth targets in the aviation sector.
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured documents that are easy to read, so make sure your experience and qualifications shine through without unnecessary fluff.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity within our team!
How to prepare for a job interview at Valsoft Corporation
✨Know Your Stuff
Make sure you have a solid understanding of the aviation industry and the specific challenges it faces. Brush up on the latest trends in professional services and be ready to discuss how your experience aligns with the role's requirements.
✨Showcase Your Leadership Skills
As a player-coach, you'll need to demonstrate your ability to lead and develop a team. Prepare examples of how you've successfully managed teams in the past, focusing on your strategies for improving productivity and client satisfaction.
✨Be Ready to Discuss Project Management
Since this role involves overseeing multiple projects, be prepared to talk about your project management experience. Highlight specific projects where you delivered on time and within budget, and discuss the tools and methodologies you used.
✨Engage with Questions
Interviews are a two-way street! Prepare thoughtful questions that show your interest in the company’s culture and growth plans. Ask about their approach to continuous improvement and how they support their professional services teams.
