At a Glance
- Tasks: Lead daily operations, ensuring teams stay on track and accountable.
- Company: Fast-growing SaaS company focused on innovative tech solutions.
- Benefits: Competitive salary, flexible working hours, and opportunities for professional growth.
- Other info: Join a dynamic team where your impact is felt across the organisation.
- Why this job: Drive operational excellence and embrace AI tools to enhance efficiency.
- Qualifications: Experience in operational management and strong communication skills required.
The predicted salary is between 50000 - 60000 £ per year.
IDGateway delivers SaaS solutions into security-sensitive and operationally demanding environments. We work closely with airports, aviation operators and enterprise customers to improve operational efficiency, compliance and workforce management through modern technology.
We are growing quickly and need an Operations Manager who can take day-to-day control of how the business runs — keeping every team focused, on schedule and accountable to their commitments.
This is a hands-on operational leadership role. Your job is to make sure everyone in the business is doing what they are supposed to be doing, when they are supposed to be doing it. You will maintain a clear, real-time picture of who is working on what across every team and function. You will hold people to their commitments, manage them against schedules and deadlines, and escalate problems before they become crises. You are the operational backbone of the business.
You will work directly with the Operations Director and senior leadership to translate priorities into clear plans and ensure those plans are executed. You are not here to observe and report, you are here to drive delivery and operational discipline across the whole organisation. You will also lead the practical adoption of AI tools and AI-assisted workflows across the business, working with the Head of Software Engineering to embed smarter ways of working into day-to-day operations.
Key Responsibilities
- Maintain a live, accurate picture of what every team and individual is working on and whether they are on track.
- Manage people against agreed schedules, milestones and deadlines across all functions in the business.
- Hold teams and individuals accountable for their commitments in a constructive but firm manner.
- Identify slippage, blockers and missed commitments early and take action to address them.
- Run regular operational reviews across teams to assess progress, surface risks and drive forward momentum.
- Escalate material issues to senior leadership promptly and with clarity.
Operational Control and Planning
- Ensure that business priorities, deadlines and resource plans are clearly defined and kept up to date.
- Maintain operational dashboards and reporting that give leadership real visibility of business performance.
- Coordinate workloads and priorities across teams to avoid bottlenecks and ensure effective use of resource.
- Manage dependencies between teams and functions so that nothing falls through the gaps.
- Produce clear, concise operational plans, status updates and progress reports for leadership.
Customer and Project Delivery
- Ensure that customer commitments and delivery expectations are tracked and met across all active projects.
- Work alongside the Delivery Manager to maintain control of SaaS delivery workstreams.
- Act as a point of escalation for operational issues affecting customers or delivery timelines.
Operational Improvement and AI Adoption
- Drive the adoption of AI tools and AI-assisted workflows to improve efficiency and productivity across the business.
- Identify opportunities for automation and smarter ways of working and lead their implementation.
- Support teams in embedding practical AI capability into their day-to-day work.
- Work with the Head of Software Engineering to ensure AI adoption is effective and well-governed.
Required Experience
- Proven experience in an operational management role with direct responsibility for managing people against schedules and deliverables.
- Strong track record of holding teams accountable and driving delivery discipline across multiple functions.
- Experience working across cross-functional teams in a fast-paced technology or software business.
- Demonstrable ability to manage many concurrent priorities without losing grip on the detail.
- Experience running operational reviews, tracking plans and producing clear progress reporting for leadership.
- Comfortable using project and task management tools such as Jira, Monday, Asana or similar.
- Strong stakeholder management and communication skills at all levels.
- Experience using AI tools and AI-assisted workflows in an operational context.
Ideal Profile
- Highly organised with an instinct for operational control and structure.
- Direct, confident and comfortable holding people to account in a constructive way.
- Proactive by nature, spots problems before they are reported and acts without being asked.
- Able to maintain visibility and control across many moving parts simultaneously.
- A strong communicator who can cut through complexity and give leadership a clear, honest picture.
- Calm and decisive under pressure.
- Comfortable operating in a fast-moving, evolving business where priorities can shift quickly.
- Interested in emerging technology and practical AI adoption.
- Focused on outcomes and results, not process for its own sake.
Desirable
- Experience within aviation, security, identity management or regulated industries.
- PRINCE2, AgilePM, PMP or equivalent qualification.
- Experience within a scaling SaaS business.
- Experience introducing automation or AI-enabled operational improvements.
What Success Looks Like
- Every team in the business knows exactly what they are working on and is on track against their commitments.
- Slippage and problems are surfaced and resolved quickly before they become escalations.
- Leadership has clear, real-time visibility of operational performance across the whole business.
- Customer commitments are met consistently and delivery is reliable.
- The business operates more efficiently as a result of better tooling, AI adoption and operational discipline.
- The organisation runs smoothly without the Managing Director needing to chase progress or manage day-to-day coordination.
Operations Manager in Farnborough employer: Valsoft Corporation
At IDGateway, we pride ourselves on being an exceptional employer that fosters a dynamic and collaborative work culture. As an Operations Manager, you will play a pivotal role in driving operational excellence while benefiting from our commitment to employee growth through continuous learning and the adoption of innovative AI tools. Located in a fast-paced environment, we offer unique opportunities to work closely with industry leaders in aviation and technology, ensuring that your contributions directly impact our mission to enhance operational efficiency and customer satisfaction.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Manager in Farnborough
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their operations and think about how your skills can help them improve efficiency and accountability. Show them you're not just another candidate!
✨Tip Number 3
Practice your pitch! Be ready to explain how your experience aligns with their needs, especially in operational management. Highlight your ability to drive delivery and keep teams accountable—this is what they want to hear!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in joining our team and contributing to our mission.
We think you need these skills to ace Operations Manager in Farnborough
Some tips for your application 🫡
Show Your Operational Skills:When you're writing your application, make sure to highlight your experience in operational management. We want to see how you've kept teams accountable and driven delivery discipline in your previous roles.
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language to describe your achievements and how they relate to the role of Operations Manager. We appreciate a well-structured application that gets straight to the heart of your experience.
Demonstrate Your Proactivity:We love candidates who can spot problems before they escalate. In your application, share examples of how you've proactively managed challenges in past roles. This will show us that you’re the kind of person who takes initiative.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it makes the whole process smoother for everyone involved.
How to prepare for a job interview at Valsoft Corporation
✨Know Your Operations Inside Out
Before the interview, dive deep into the operations management aspects of the role. Familiarise yourself with how operational efficiency is achieved in SaaS environments, especially in security-sensitive sectors like aviation. Be ready to discuss specific strategies you've used to maintain schedules and hold teams accountable.
✨Showcase Your Leadership Style
This role requires a hands-on approach to leadership. Prepare examples that demonstrate your ability to manage people constructively while driving accountability. Think about times when you’ve successfully escalated issues or resolved conflicts before they became crises.
✨Be Ready to Discuss AI Integration
Since the role involves adopting AI tools and workflows, brush up on your knowledge of AI applications in operations. Be prepared to share your experiences with AI tools and how you've implemented smarter ways of working in previous roles. This will show your forward-thinking mindset.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and ability to manage multiple priorities. Think through potential challenges you might face in this role and how you would address them. This will help you demonstrate your proactive nature and operational control instincts.
