At a Glance
- Tasks: Provide top-notch support via phone and email, managing incidents and building client relationships.
- Company: IDGateway, a leading software solutions provider in security-sensitive environments.
- Benefits: Flexible working options, competitive salary, and opportunities for professional growth.
- Other info: Exciting opportunity to work in a fast-paced environment with career advancement potential.
- Why this job: Join a dynamic team and make a real difference in client satisfaction and product improvement.
- Qualifications: Strong communication skills and a passion for problem-solving.
The predicted salary is between 31500 - 38500 £ per year.
IDGateway, a software solutions provider for security-sensitive environments, is seeking a Client and Product Support Analyst in Farnborough.
You will handle telephone and email support across all products, manage incidents in Jira Service Desk, and maintain clear client communications to ensure issues are understood and resolved efficiently.
You will build strong client relationships, document issues, and help develop user documentation and training materials.
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