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- Tasks: Be the go-to person for our European customers, ensuring they get top-notch support.
- Company: Join OASES, a leading SaaS platform revolutionising aviation maintenance and engineering.
- Benefits: Enjoy remote work flexibility and opportunities for travel to exciting industry events.
- Why this job: Make a real impact by enhancing customer experiences with innovative tech and automation.
- Qualifications: Previous experience in Customer Success or Account Management in a SaaS environment is essential.
- Other info: Passion for AI and automation is a plus; you'll help shape the future of customer success.
The predicted salary is between 36000 - 60000 ÂŁ per year.
Job Title: Customer Success Manager Company: Oases (Commsoft) Location: United Kingdom (Remote) Type: Full-Time Reporting to: Senior Customer Success Manager OASES.aero is a leading SaaS platform specializing in maintenance and engineering software for the aviation industry. We empower our customers with innovative, efficient, and scalable solutions that enhance operational performance. As we continue to grow, we are looking for a proactive and customer-focused Customer Success Manager to join our team and help drive customer satisfaction, retention, and adoption. The Role As a Customer Success Manager, you will be the primary point of contact for a portfolio of customers based in europe, ensuring they receive timely and effective support. You will play a key role in managing escalations, collaborating with internal teams, and ensuring customers maximise the value of OASES. We are looking for someone who is not just passionate about customer success but also forward-thinking about AI and tech—someone who believes in the power of automation and innovation to improve workflows, enhance efficiency, and create a seamless customer experience. This role requires occasional travel to meet customers and attend industry events. Key Responsibilities Serve as the primary point of contact for our European customers. Monitor customer health metrics and proactively address challenges to drive retention. Support software releases by providing guidance and communication to customers. Utilise ticketing systems like Jira to track and manage customer issues. Use platforms such as Salesforce and Monday.com to manage customer interactions and workflows. Collaborate with internal teams, including product, support, and development, to advocate for customer needs. Conduct regular business reviews and support training sessions to drive adoption. Identify upsell and expansion opportunities by understanding customer requirements. Adapt to a fast-changing environment, ensuring flexibility in managing customer needs and internal processes. Helping the team with the adoption of AI and automation within our processes, helping customers leverage new technologies. About You Previous experience in Customer Success, Account Management, or a related field in a SaaS business. Experienced using Customer Success tools, including Jira, Salesforce and Monday.com. Strong ability to build and maintain customer relationships. Excellent communication and presentation skills. Analytical mindset with experience in tracking customer engagement and success metrics. Ability to adapt to evolving business needs and customer expectations. Willingness to travel occasionally for customer meetings and industry events. Understands AI and Automation Legally authorised to work in the UK For more information about Oases, please visit our website at https://www.oases.aero/ We thank all applicants for their interest; however, only those candidates selected for an interview will be contacted. #ValsoftG1 Seniority level Seniority level Entry level Employment type Employment type Full-time Job function Job function Other Referrals increase your chances of interviewing at Valsoft Corporation by 2x Sign in to set job alerts for “Customer Success Manager” roles. London, England, United Kingdom 2 days ago Customer Success Manager (Revolut People) Sunbury-On-Thames, England, United Kingdom 2 weeks ago London, England, United Kingdom 4 days ago London, England, United Kingdom 3 days ago London, England, United Kingdom 2 weeks ago Milton Keynes, England, United Kingdom 4 days ago Customer Success Consultant- Fully Remote- United Kingdom Customer Success Consultant (12-month maternity cover) Chester, England, United Kingdom 2 months ago Birmingham, England, United Kingdom 3 days ago Customer Success Manager (South West Region) Birmingham, England, United Kingdom 4 days ago Bristol, England, United Kingdom 4 days ago London, England, United Kingdom 5 months ago Newcastle Upon Tyne, England, United Kingdom 3 weeks ago Strategic Customer Success Manager – EMEA London, England, United Kingdom 2 weeks ago London, England, United Kingdom 1 week ago Customer Success Manager – (Remote – UK) We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr
Customer Success Manager employer: Valsoft Corporation
Contact Detail:
Valsoft Corporation Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager
✨Tip Number 1
Familiarise yourself with the aviation industry and the specific challenges it faces. Understanding the nuances of this sector will help you connect better with potential customers and demonstrate your value as a Customer Success Manager.
✨Tip Number 2
Showcase your experience with customer success tools like Jira, Salesforce, and Monday.com. Be prepared to discuss how you've used these platforms to enhance customer relationships and drive engagement in previous roles.
✨Tip Number 3
Highlight your adaptability and willingness to embrace new technologies, especially AI and automation. Share examples of how you've leveraged these tools to improve workflows or customer experiences in past positions.
✨Tip Number 4
Network with professionals in the SaaS and aviation sectors. Attend relevant industry events or webinars to build connections and gain insights that could be beneficial during interviews and discussions with OASES.
We think you need these skills to ace Customer Success Manager
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Customer Success Manager at OASES. Familiarise yourself with their SaaS platform and how it impacts customer satisfaction and retention.
Tailor Your CV: Highlight your previous experience in Customer Success or Account Management, especially within a SaaS environment. Emphasise your familiarity with tools like Jira, Salesforce, and Monday.com, as well as your ability to build strong customer relationships.
Craft a Compelling Cover Letter: In your cover letter, express your passion for customer success and your understanding of AI and automation. Share specific examples of how you've driven customer satisfaction and retention in past roles.
Showcase Your Analytical Skills: Mention any experience you have with tracking customer engagement and success metrics. This will demonstrate your analytical mindset and ability to adapt to evolving business needs, which is crucial for the role.
How to prepare for a job interview at Valsoft Corporation
✨Know the Company Inside Out
Before your interview, make sure to research OASES thoroughly. Understand their products, services, and the aviation industry they operate in. This will help you demonstrate your genuine interest and show how your skills align with their mission.
✨Showcase Your Customer Success Experience
Be prepared to discuss your previous experience in Customer Success or Account Management. Highlight specific examples where you've successfully managed customer relationships, resolved issues, and driven customer satisfaction. Use metrics to quantify your achievements.
✨Demonstrate Your Tech Savviness
Since the role involves using tools like Jira, Salesforce, and Monday.com, be ready to talk about your experience with these platforms. If you have any knowledge of AI and automation, mention how you’ve leveraged technology to improve customer workflows.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle customer escalations. Think of examples from your past experiences where you successfully navigated challenges and maintained customer satisfaction.
