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For Companies At a Glance
- Tasks: Be the go-to person for our European customers, ensuring they get top-notch support.
- Company: Join OASES, a leading SaaS platform revolutionising aviation maintenance and engineering software.
- Benefits: Enjoy remote work flexibility and opportunities to travel for customer meetings and industry events.
- Why this job: Make a real impact by enhancing customer experiences with innovative tech and automation.
- Qualifications: Previous experience in Customer Success or Account Management in a SaaS environment is essential.
- Other info: This role offers a chance to work with cutting-edge AI and automation technologies.
The predicted salary is between 28800 - 48000 £ per year.
OASES.aero is a leading SaaS platform specializing in maintenance and engineering software for the aviation industry. We empower our customers with innovative, efficient, and scalable solutions that enhance operational performance. As we continue to grow, we are looking for a proactive and customer-focused Customer Success Manager to join our team and help drive customer satisfaction, retention, and adoption.
The Role
As a Customer Success Manager, you will be the primary point of contact for a portfolio of customers based in Europe, ensuring they receive timely and effective support. You will play a key role in managing escalations, collaborating with internal teams, and ensuring customers maximise the value of OASES. We are looking for someone who is not just passionate about customer success but also forward-thinking about AI and tech—someone who believes in the power of automation and innovation to improve workflows, enhance efficiency, and create a seamless customer experience. This role requires occasional travel to meet customers and attend industry events.
Key Responsibilities
- Serve as the primary point of contact for our European customers.
- Monitor customer health metrics and proactively address challenges to drive retention.
- Support software releases by providing guidance and communication to customers.
- Utilise ticketing systems like Jira to track and manage customer issues.
- Use platforms such as Salesforce and Monday.com to manage customer interactions and workflows.
- Collaborate with internal teams, including product, support, and development, to advocate for customer needs.
- Conduct regular business reviews and support training sessions to drive adoption.
- Identify upsell and expansion opportunities by understanding customer requirements.
- Adapt to a fast-changing environment, ensuring flexibility in managing customer needs and internal processes.
- Help the team with the adoption of AI and automation within our processes, helping customers leverage new technologies.
About You
- Previous experience in Customer Success, Account Management, or a related field in a SaaS business.
- Experienced using Customer Success tools, including Jira, Salesforce and Monday.com.
- Strong ability to build and maintain customer relationships.
- Excellent communication and presentation skills.
- Analytical mindset with experience in tracking customer engagement and success metrics.
- Ability to adapt to evolving business needs and customer expectations.
- Willingness to travel occasionally for customer meetings and industry events.
- Understands AI and Automation.
- Legally authorised to work in the UK.
Contact Detail:
Valsoft Corporation Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager
✨Tip Number 1
Familiarise yourself with the aviation industry and the specific challenges it faces. Understanding the nuances of this sector will help you connect better with potential customers and demonstrate your commitment to their success.
✨Tip Number 2
Showcase your experience with customer success tools like Jira, Salesforce, and Monday.com. Be prepared to discuss how you've used these platforms to enhance customer relationships and drive engagement in previous roles.
✨Tip Number 3
Highlight your analytical skills by discussing specific metrics you've tracked in past positions. This could include customer satisfaction scores or retention rates, as demonstrating your ability to measure success is crucial for a Customer Success Manager.
✨Tip Number 4
Emphasise your adaptability and willingness to embrace new technologies, especially AI and automation. Share examples of how you've leveraged these tools to improve workflows or customer experiences in your previous roles.
We think you need these skills to ace Customer Success Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in Customer Success or Account Management, especially within a SaaS environment. Emphasise your familiarity with tools like Jira, Salesforce, and Monday.com, as well as any experience you have with AI and automation.
Craft a Compelling Cover Letter: In your cover letter, express your passion for customer success and how you can contribute to OASES. Mention specific examples of how you've driven customer satisfaction and retention in previous roles, and demonstrate your understanding of the aviation industry if possible.
Showcase Communication Skills: Since excellent communication is key for this role, ensure that your application reflects your ability to convey information clearly and effectively. Use concise language and structure your application logically to make it easy for the hiring team to follow.
Highlight Adaptability: OASES is looking for someone who can adapt to a fast-changing environment. In your application, provide examples of how you've successfully navigated change in previous roles, particularly in relation to customer needs and internal processes.
How to prepare for a job interview at Valsoft Corporation
✨Know Your Customer Success Metrics
Familiarise yourself with key customer success metrics such as Net Promoter Score (NPS), Customer Satisfaction Score (CSAT), and Customer Lifetime Value (CLV). Be prepared to discuss how you have used these metrics in previous roles to drive customer satisfaction and retention.
✨Demonstrate Your Tech Savviness
Since the role involves using tools like Jira, Salesforce, and Monday.com, make sure you can speak confidently about your experience with these platforms. Highlight any specific projects where you successfully utilised these tools to enhance customer interactions or streamline processes.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've handled customer escalations or challenges in the past. Discuss your approach to problem-solving and how you collaborated with internal teams to advocate for customer needs, ensuring a positive outcome.
✨Emphasise Your Passion for AI and Automation
As the company values innovation and automation, be ready to share your thoughts on how AI can improve customer success. Discuss any relevant experiences where you've implemented new technologies or processes that enhanced efficiency and customer experience.
