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For Companies At a Glance
- Tasks: Build strong relationships with key clients and drive revenue growth through exceptional service.
- Company: Join a passionate team at Cybertill, a leader in cloud-based retail software.
- Benefits: Competitive salary, supportive culture, and opportunities for professional growth.
- Other info: Dynamic work environment with a focus on innovation and client success.
- Why this job: Make a real impact by helping clients enhance their operations and customer experience.
- Qualifications: Strong communication skills and a knack for building relationships are essential.
The predicted salary is between 40000 - 50000 £ per year.
We are passionate about delivering innovative cloud-based retail software and payment technology to charities, retailers and visitor attractions across the UK, US and Australia. Our Insight Driven platform provides real-time processing and complete end-to-end retail and payment management, helping organisations operate smoothly, enhance customer experience and grow with confidence. With over £1 billion in sales processed through our systems in the last year, customers trust Cybertill for reliability, security and exceptional support. With nearly 25 years’ experience and more than 7,000 retail locations using our software, hardware, payments, services and telecoms, we know what it takes to make a difference. We live our values every day, staying passionate, agile, supportive and professional in everything we do. Work somewhere where your passion and ideas come to life and, more importantly, get you noticed. Get ahead and join a team that supports you and drives you forward every day.
The Role
Our customers and their consumers deserve the best experience. Cybertill operates a customer centric product and services model which needs people to go above and beyond when sharing our product with the world. We are looking for an inspiring Key Account Manager to join our team in Liverpool. As a Key Account Manager, you will play a critical role in nurturing and growing our key client relationships. You will work closely with our clients to understand their business needs, provide exceptional customer service and drive revenue growth.
What you will do
- Develop and maintain strong relationships with key clients, acting as their primary point of contact within Cybertill.
- Understand clients’ business objectives and develop strategies to align our products and services with their goals.
- Conduct regular meetings and check‑ins with clients to assess satisfaction levels, identify opportunities and address any concerns or issues.
- Collaborate with internal teams, including sales, marketing and product development, to ensure client needs are met and exceeded.
- Upsell and cross‑sell Cybertill’s products and services to existing clients, aiming to maximise revenue and account growth.
- Stay up to date with industry trends and market developments, ensuring that clients receive the most relevant and valuable insights and recommendations.
- Act as a trusted advisor to clients, providing guidance on how to leverage Cybertill’s solutions to drive operational efficiency, customer engagement and profitability.
- Monitor and analyse key metrics and performance indicators for assigned accounts, providing regular reports and updates to clients and internal stakeholders.
- Identify and pursue new business opportunities within existing client accounts, fostering organic growth.
- Collaborate with the implementation team to ensure smooth onboarding and successful adoption of Cybertill’s solutions.
Who we are looking for
- Excellent communication and interpersonal skills, with the ability to build strong relationships and effectively navigate client organisations.
- Strong negotiation and persuasion skills, with a track record of successfully upselling and cross‑selling products or services.
- Strategic thinking and problem‑solving abilities, with a focus on delivering innovative solutions to clients.
- Results‑driven mindset, with a demonstrated ability to meet and exceed sales targets and revenue goals.
- Familiarity with retail industry trends and challenges is highly desirable.
- Proficiency in CRM software and Microsoft Office Suite.
- Willingness to travel to client locations as required.
Key Account Manager employer: Valsoft Corp
Contact Detail:
Valsoft Corp Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Key Account Manager
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy about reaching out on LinkedIn. You never know who might have the inside scoop on a job opportunity!
✨Tip Number 2
Prepare for interviews by researching the company and its products. Understand how Cybertill’s solutions can benefit clients and think of examples from your past experiences that showcase your skills. This will help you stand out as a knowledgeable candidate.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way in showing your enthusiasm for the role. Mention something specific from the interview to remind them of your conversation and keep you fresh in their minds.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the Cybertill team. Let’s get you on board!
We think you need these skills to ace Key Account Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the Key Account Manager role. Highlight your experience in building client relationships and any relevant achievements that showcase your ability to drive revenue growth.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about working with Cybertill and how your skills align with our customer-centric approach. Be genuine and let your personality come through.
Showcase Your Communication Skills: As a Key Account Manager, communication is key! In your application, demonstrate your excellent interpersonal skills. Share examples of how you've successfully navigated client organisations and built strong relationships.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows your enthusiasm for joining our team!
How to prepare for a job interview at Valsoft Corp
✨Know Your Clients
Before the interview, research Cybertill's key clients and their industries. Understanding their business objectives will help you demonstrate how your skills can align with their needs, making you a more attractive candidate.
✨Showcase Your Communication Skills
As a Key Account Manager, strong communication is crucial. Prepare examples of how you've successfully built relationships and navigated client organisations in the past. This will show that you can effectively engage with clients and internal teams.
✨Demonstrate Strategic Thinking
Be ready to discuss how you've approached upselling and cross-selling in previous roles. Share specific strategies you've used to identify opportunities and drive revenue growth, as this aligns perfectly with what Cybertill is looking for.
✨Stay Current with Industry Trends
Familiarise yourself with the latest trends in retail technology and payment solutions. Being able to discuss these topics during your interview will position you as a knowledgeable candidate who can provide valuable insights to clients.