Head of Professional Services

Head of Professional Services is a key position within the organization, serving as a player–coach who leads and develops the professional services team while also directly contributing to the execution of projects. They provide strategic and hands-on guidance in product configuration, implementation, delivery, and training across the project lifecycle, ensuring projects are delivered on time, within budget, and to a high standard of quality. The ideal candidate will have strong professional services experience and commercial acumen, will be motivated by ambitious growth targets and interest in building a best in class professional services business.

About The Aviation Group: Our Aviation group delivers mission-critical software solutions that empower airlines, airports, and aviation service providers to operate efficiently and safely. From maintenance planning and flight operations to compliance and resource management, our products enable customers to optimize performance, reduce costs, and ensure regulatory compliance.

Key responsibilities:

• Lead the Professional Services team, optimizing utilization and project resources.
• Develop strategies to improve utilisation rates and align resources with demand, ensuring high productivity and client satisfaction.
• Develop project estimates, scopes of work, Statements of Work (SOW), proposal responses, change orders, consulting agreements, and other documents as necessary.
• Oversee Professional Services, PMO, and Implementation teams. Set performance standards, enforce policies, and drive continuous improvement and compliance across teams to enhance service quality and adherence to regulatory requirements.
• Own the professional services targets, including monitoring and updating the pipeline, working closely with sales, customer success and product teams to find new revenue opportunities.
• Assess professional services team and implement best practices.
• Conduct in-depth needs assessments to understand each client’s unique business processes and requirements.
• Create high-quality presentation assets and facilitate trainings for internal and external audiences across in-person and virtual formats.
• Conduct online and in-person client trainings and fact-finding sessions.
• Manage multiple implementation and migration projects simultaneously, maintaining clear communication and exceptional service standards.

6+ years’ proven experience in Project Management, Consulting, Professional Services or equivalent. Ability to work in a fast-paced environment with new software updates regularly. Self-starter mentality. Highly organized and can prioritise when required to balance multiple clients and business needs. Flexible, easily adaptable to change. Excellent communication, presentation and training abilities, including active listening skills, to a wide variety of audiences. Fluent in English, both written and verbal, is essential. Experience and understanding of the Aviation industry is preferred. Legally authorized to work in the UK.

Strategic leadership role within a growing international aviation technology group. Opportunity to shape next-generation aviation software solutions. Global collaboration with top-tier technical and business teams. Competitive benefits and growth-oriented environment. Competitive base salary plus variable compensation aligned with performance. Hybrid or remote working flexibility.