We are currently recruiting for a Credit Controller to join our team based in Stratford-upon-Avon. This is a key role within the Finance department, responsible for ensuring customer payments are received in line with targets, aged debt remains within acceptable levels, and both customer and internal queries are resolved promptly. The role requires the ability to balance explaining our services and ensuring invoices comply with customer payment processes, while proactively chasing outstanding payments and resolving any delays to payment.
Key Responsibilities
Dispatching sales invoices * Distributing customer invoices in line with business unit and customer requirements accurately, timely and efficiently * Liaising with customers to attain purchase orders and submission of invoices onto customer payment portals Customer debt collections * Prioritise and chase outstanding customer balances via phone and e-mail and escalate with customer contacts where relevant * Support the debt recovery process ensuring statements and chase letters are issued in accordance with agreed milestones * Escalate non-payment of accounts debt recovery partner * Liaise with operational divisions to pro-actively manage queries and achieve payments within agreed payment terms * Maintain payment storyboard for each account providing visibility of required processes to be completed to ensure payment received in line with expectations Customer cash receipts processing * Download bank receipts and allocate receipts to the customer account accurately * Process direct debit collection files and ensure records are maintained in line with direct debit best practice * Process customer refund payments on the accounting and payments system in line with authorisation levels and agreed payment terms Reporting key management information
- Allocate incoming customer e-mail queries in group inbox and respond to queries as required
- Timely updating of customer communications on various systems to ensure effective account management and visibility of status
- Provide weekly updates to management on overdue transactions
- Providing actual and estimated customer ...
Credit Controller in West Bromwich employer: Valpak
As an EPR Data Consultant at Valpak, you will join a dynamic and supportive team dedicated to environmental compliance, where your contributions will directly impact our growing service. We offer a hybrid working model, competitive benefits including a generous annual leave policy, and opportunities for professional development, all within a culture that values collaboration and innovation. With access to wellbeing initiatives and a strong commitment to employee growth, Valpak is an excellent employer for those seeking meaningful work in a rapidly evolving field.
