Supplier Advisor

Valpak has created a friendly and supportive working environment that enables our team to perform to the best of their abilities, with flexible hours, hybrid working options, access to training and opportunities to get involved in various groups to nurture key interests.

With social value at the heart of our business ethos, employees can take a day on us to volunteer for an organisation of their choice, and our Charity Committee organises fundraising events for the employee nominated charity of the year.

Valpak endorses wellbeing and healthy lifestyles, offering subsidised gym membership, optional healthy living seminars and social events, encouraging cross team integration. Plus the “After Work” social group organises regular gatherings – an opportunity to get to know friendly faces.

Our team is passionate, friendly, approachable and dedicated to the business mission – to inspire businesses to do all they can to reduce their environmental impact. If you have an interest in sustainability and like the sound of all Valpak offers, we would love to hear from you!

The Supplier Engagement Advisor (SEA) will liaise with suppliers, assisting them with their data submissions relating to our clients’ obligations under the Packaging, WEEE, Batteries and Plastic Tax regulations, alongside additional data requirements with the commencement of EPR. The SEA will work alongside Data Administrators, Account Managers and Data Team Managers to effectively communicate requirements for obligations calculations for a range of accounts.

The SEA will support with suppliers of Data Insights’ customers to collect information by email, telephone, and live chat, as well as present webinars and proactively engage with the member’s supplier base. They will also interact with other departments within Valpak, as well as external organisations, and will therefore need excellent communication skills and a high level of professionalism.

Key Accountabilities

• To produce written communication with clients and suppliers through emails.
• To provide telephone and live chat support to clients and suppliers when collecting packaging weights information.
• Conduct webinars regarding the process of data submission on our platforms.

Data cleansing and maintenance

• To use in-house computer software to process packaging evidence information.
• To use MS Excel and CRM applications to check and improve accuracy of data within supplier database.
• To analyse submitted Plastic Tax evidence under HMRC criteria.

Collection of packaging, WEEE and batteries data

• To contact the suppliers of Data Insights’ clients to gain weights information by email.
• To encourage and support supplier data submission through email and phone chases.

Understanding of the packaging, WEEE, and batteries regulations

• To receive in-house training on the packaging, WEEE and batteries regulations.
• To provide support to the Account Managers in the calculation of the packaging, WEEE and Batteries waste submissions.

Valpak company policies

• To work within the guidelines of Valpak’s ISO accreditation and Risk Management Policies.
• To adhere to all of Valpak’s Health and Safety Policies.

Improvement and development

• To identify efficiencies to the engagement process where procedures can be more proactive.
• To identify any potential anomalies in the Data Hub and feedback to Development team.

Key areas

• Provide excellent customer service when dealing with clients and clients’ suppliers.
• Develop a good understanding of Data Insights’ services and processes.
• Provide a high standard of accuracy in collection and management of data.

Experience, skills

• Must have high standards of accuracy and attention to detail.
• Must have excellent communication skills, both verbal and written.
• Must be a confident individual who can work well on their own or as part of a team.
• Must have high level of professionalism.
• Experience of working in an office environment using email and telephone is desirable.
• An interest in environmental issues is desirable.
• Task Driven.
• Competent working with data via MS Excel.

Qualifications

• Full UK Manual Driving License.
• Minimum: Grade C in Mathematics and English GSCE/O Level standard.
• Desirable: Educated to at least A level standard or equivalent.

Benefits

• Dual Location / Hybrid worker Status.
• Participation in our annual Incentive Plan (VIP) - up to 10% bonus.
• 25 days annual leave plus bank holidays.
• Option to buy and sell up to 9 days annual leave.
• Volunteering day.
• Birthday off.
• Access to voluntary benefits including private medical insurance, cycle to work scheme, subsidised gym membership.
• Automatic inclusion in Life Assurance, Critical Illness and Disability Income protection schemes.
• Pension scheme up to 8% employer contribution.
• Access to reward & discount platform.
• Wellbeing initiatives.
• Free access to the LinkedIn Learning library of CPD courses.

Valpak is proud to be a values-driven organisation, committed to creating an inclusive, collaborative, and fair workplace. As part of this commitment, we are accredited with the Real Living Wage, ensuring all our colleagues are paid fairly for their work. We also hold certifications in Thrive at Work, the Race at Work Charter, and the Disability Confident Commitment—demonstrating our dedication to colleague wellbeing, equality, and accessibility for all. These recognitions reflect our ongoing efforts to foster a workplace where everyone can thrive and feel valued.

We reserve the right to bring forward the closing date of our job vacancies if we receive a suitable number of high-quality applications from which to make a shortlist. We recommend that you apply for our roles as soon as possible rather than wait until the published closing date.