At a Glance
- Tasks: Manage customer accounts and ensure compliance with environmental regulations.
- Company: Join Valpak, the UK's leader in environmental compliance.
- Benefits: Enjoy hybrid working, generous leave, and wellness initiatives.
- Other info: Collaborative team environment with excellent career growth opportunities.
- Why this job: Make a positive impact on sustainability while developing your skills.
- Qualifications: Strong communication, data analysis skills, and a customer-focused mindset.
The predicted salary is between 35000 - 45000 £ per year.
As the UK’s leading provider of environmental compliance, Valpak strives to work together towards a profitable, sustainable, waste‑free world. To date, our teams work in partnership with more than 400 customers, in nearly every corner of the globe. Valpak contributes to achieving the mission of Reconomy’s complete global compliance offering – Comply Loop. Solving increasingly complex environmental regulatory challenges using data, expert local knowledge, and through leadership to drive business accountability across the globe. Our core values drive everything we do. We believe in promoting a supportive environment for our colleagues, delivering exceptional service to our customers, contributing to the community, and working towards a more sustainable environment. If you share these values and are passionate about making a positive impact, we'd love to have you on our team.
About the role
The Account Manager role is dual‑focused, with some aspects requiring a strongly customer‑focused outlook and excellent communication skills, while other aspects need a data‑focused, problem‑solving, logical approach. As the Account Manager, you will support a portfolio of customers by being the primary point of contact for each one. Your main responsibilities will include maintaining consistent and effective communication, pinpointing opportunities for enhanced interaction and service improvement, and ensuring the timely and accurate collection and submission of data for all accounts. The Account Manager should be a highly motivated, pro‑active individual who is able to take responsibility for their own workload while maintaining a collaborative approach within a busy, operationally focused team. The role is suited to those with experience in customer service and who have a keen interest in numeric reasoning, client interaction, and knowledge gathering.
What will I be doing?
- Managing a portfolio of accounts and being the dedicated point of contact.
- Having a customer focussed approach that builds a strong working relationship with the customer, and providing excellent customer service.
- Using your excellent communication skills to liaise with compliance schemes, customers, and third parties to ensure compliance with a range of legislation and voluntary commitments.
- Building up knowledge of various compliance regulations and commitments via research/building relationships with contacts.
- Deepening your understanding of the customer requirements and the industries they operate in.
- Utilising your strong data analysis and excel background to articulate complex data problems/processes back to customers in a way that is easy to understand.
- Manipulating and analysing large volumes of data.
- Being proactive and posing a solution‑oriented problem‑solving ability to identify service development areas, supporting a culture of continuous improvement.
- Using your resource planning skills to ensure that all deliverable deadlines are planned and met to a high degree of accuracy.
- Being resilient to high volumes of communication and deadlines.
What we need from you
- Excellent written and verbal communication skills.
- A customer focused approach.
- Ability to quickly take on large quantities of technical information.
- Advanced IT skills, particularly Microsoft Excel.
- Solution‑oriented problem‑solving ability.
- Collaborative working style.
- Excellent planning, scheduling and organisation skills.
- Full UK driving licence.
- Educated to degree level or equivalent.
What we offer
- Dual Location / Hybrid worker Status.
- Participation in our annual Incentive Plan (VIP) – up to 10% bonus.
- 25 days annual leave plus bank holidays, volunteering day and your birthday off!
- Option to buy and sell up to 9 days annual leave.
- Access to voluntary benefits including private medical insurance, cycle to work scheme, and subsidised gym membership.
- Automatic inclusion in Life Assurance, Critical Illness and Disability Income protection schemes.
- Pension scheme up to 8% employer contribution.
- Access to reward & discount platform.
- Well‑being initiatives.
EPR Account Manager (UK) in Stratford-upon-Avon employer: Valpak
Valpak is an exceptional employer that champions a supportive and collaborative work culture, dedicated to making a positive impact on the environment. With a strong focus on employee growth, we offer comprehensive benefits including a generous annual leave policy, participation in our annual incentive plan, and access to well-being initiatives. Join us in our mission towards a sustainable future while enjoying the unique advantages of working in a dynamic, hybrid role that fosters both personal and professional development.
StudySmarter Expert Advice🤫
We think this is how you could land EPR Account Manager (UK) in Stratford-upon-Avon
✨Dive into Environmental Networks
Get involved with sustainability-focused organisations and attend their events. Look for local meetups or conferences in environmental management where you can connect with professionals in the field. This can lead to insider info on job openings at companies like Valpak that might not be advertised widely.
✨Show Your Passion with Projects
Consider undertaking personal or community projects that highlight your dedication to sustainability. Whether it's a local clean-up or a carbon footprint assessment, document your findings and results. This not only boosts your portfolio but also shows potential employers like Valpak that you're proactive and serious about the field.
✨Seek Out Green Job Boards
Don’t just rely on general job boards. Explore specific platforms that focus on sustainability and environmental management roles. Websites like EnvironmentJobs and Sustainable Business can be goldmines for full-time positions at companies like Valpak. Keep an eye out for their aggregation of listings!
✨Let Your Online Presence Shine
Make sure your social media and professional profiles reflect your passion for sustainability. Share articles, engage in discussions, and connect with leaders in the field. Your active presence can make a lasting impression on hiring managers at companies like Valpak when they search for candidates.
We think you need these skills to ace EPR Account Manager (UK) in Stratford-upon-Avon
Some tips for your application 🫡
Show Off Your Passion for Sustainability:In your cover letter, let your enthusiasm for sustainability shine through. Share any relevant experiences, like projects, volunteer work, or events you've participated in that align with Valpak's values. This position isn't just about meeting qualifications; it's about genuinely caring for the environment and showing us why you're the right fit for EPR Account Manager (UK).
Highlight Relevant Qualifications and Experience:Make sure to showcase any specific qualifications, such as degrees in environmental science or certifications in sustainability practices in your CV. We want to see how your academic background and practical experiences align with the job you're applying for, so don’t hold back on anything that demonstrates your expertise in environmental management.
Tailor Your CV to the Role:As we're looking for someone to jump into a full-time role, be specific about previous roles or projects that demonstrate your capabilities in sustainability. Use bullet points to make accomplishments clear, and don’t forget to quantify your achievements wherever possible – it’s all about showing us the impact of your work!
Research Valpak and Reflect It In Your Application:We love candidates who take the time to understand what we're about. Mention specific initiatives or projects that Valpak is known for in your cover letter. This shows us that you’ve done your homework and are genuinely excited about the chance to contribute to our mission in the role of EPR Account Manager (UK).
How to prepare for a job interview at Valpak
✨Brush Up on Environmental Legislation
Given that we're diving into sustainability and environmental management, it’s crucial to have a solid understanding of current environmental laws and regulations. Be prepared to discuss how these laws apply to real-world scenarios, as you might face some technical questions about compliance and best practices during your chat with Valpak.
✨Showcase Your Experience with Sustainability Projects
When you're discussing your background, highlight specific sustainability initiatives you've been involved in. Whether it’s a project at university or work experience, sharing measurable outcomes and your role will demonstrate your hands-on skills, which is super important for this full-time role at Valpak.
✨Familiarity with Tools and Software
Make sure you're familiar with any relevant tools or software commonly used in environmental management, like GIS for mapping or data analysis tools. Bring this up in your interview as it shows you’re not only passionate but also prepared to roll up your sleeves and get to work!
✨Connect Your Values with the Company's Mission
Full-time roles are all about team fit, so it’s important to align your personal values with those of Valpak. Be ready to discuss why you're passionate about sustainability and how you can contribute to their mission, as this will really resonate with the interviewers and show that you’re genuinely invested in their goals.
