Administrator

The Compliance Administrator will be committed to providing exceptional administration support. A motivated and enthusiastic self-starter with the ability to co-ordinate and prioritise tasks, the ideal candidate will be confident working in both a busy team environment and on their own initiative. Strong organisational and communication skills are imperative. The Compliance Administrator will be positive, proactive and enthusiastic, have a sense of humour and enjoy working as part of a team.

Key accountabilities

• Administration Support: Accurately process a variety of administration tasks, including new applications and contact/company changes.
• Provide ad hoc administration duties and support to other departments when required.

Customer Service

• Deliver excellent customer service, both on the telephone and via email.
• Develop an understanding of all operational activities within Valpak in order to confidently assist the Contact Centre with both outbound and inbound calls.

Packaging, WEEE & Batteries Datarounds

• Play a key role in the Dataround processes, including logging data forms, following up verification forms and assisting with incoming members queries.

Quality Assurance

• Encourage and promote high standards of administration within the team and company.
• Consider and implement process improvement where possible within the team.

Auditing

• Support other departments in the auditing of essential documentation required by the regulations.

Health & Safety

• Co-ordinate Area Safety and ISO Inspections with other departments.
• Report H & S stats to HR Director.

Requirements

• Ensure a high standard of accuracy is achieved for all member contact details.
• Ensure administrative tasks are carried out in an accurate and timely manner.
• Develop a good understanding of the wider Valpak services and how they fit into the business.
• Ensure that a high level of customer service is delivered at all times.
• Demonstrate excellent communication skills.

Experience, skills

• An outstanding eye for detail with a drive to provide exceptional administration support.
• Customer focused with strong communication skills.
• Capability to multitask, prioritise and manage own workload.
• Able to work well under pressure.
• Able to pick up new skills and knowledge quickly and learn and develop in an ever-changing company.
• IT literate: Word, Excel and Access.
• Educated to a minimum of A Level or equivalent.

Benefits

• Dual Location / Hybrid worker Status.
• Participation in our annual Incentive Plan (VIP) - up to 10% bonus.
• 25 days annual leave plus bank holidays.
• Option to buy and sell up to 9 days annual leave.
• Volunteering day.
• Birthday off.
• Access to voluntary benefits including private medical insurance, cycle to work scheme, subsidised gym membership.
• Automatic inclusion in Life Assurance, Critical Illness and Disability Income protection schemes.
• Pension scheme up to 8% employer contribution.
• Access to reward & discount platform.
• Wellbeing initiatives.
• Free access to the LinkedIn Learning library of CPD courses.

Valpak is proud to be a values-driven organisation, committed to creating an inclusive, collaborative, and fair workplace. As part of this commitment, we are accredited with the Real Living Wage, ensuring all our colleagues are paid fairly for their work. We also hold certifications in Thrive at Work, the Race at Work Charter, and the Disability Confident Commitment—demonstrating our dedication to colleague wellbeing, equality, and accessibility for all. These recognitions reflect our ongoing efforts to foster a workplace where everyone can thrive and feel valued.

We reserve the right to bring forward the closing date of our job vacancies if we receive a suitable number of high-quality applications from which to make a shortlist. We recommend that you apply for our roles as soon as possible rather than wait until the published closing date.