EPR Account Manager (Global) in Swindon

Valpak has created a friendly and supportive working environment that enables our team to perform to the best of their abilities, with flexible hours, hybrid working options, access to training and opportunities to get involved in various groups to nurture key interests. With social value at the heart of our business ethos, employees can take a day on us to volunteer for an organisation of their choice, and our Charity Committee organises fundraising events for the employee nominated charity of the year.

Valpak endorses wellbeing and healthy lifestyles, offering subsidised gym membership, optional healthy living seminars and social events, encouraging cross team integration. Plus the After Work social group organises regular gatherings an opportunity to get to know friendly faces. Our team is passionate, friendly, approachable and dedicated to the business mission to inspire businesses to do all they can to reduce their environmental impact. If you have an interest in sustainability and like the sound of all Valpak offers, we would love to hear from you!

As the UK’s leading provider of environmental compliance, Valpak strives to work together towards a profitable, sustainable, waste-free world. To date, our teams work in partnership with more than 400 customers, in nearly every corner of the globe. You will assist in driving this goal by supporting the delivery of accurate and timely data declarations as specified by environmental legislation and voluntary commitments. You will help support our customers to comply with environmental legislation and give insights to the packaging they handle, allowing them to make meaningful changes with confidence.

You will be managing a portfolio of accounts and being the dedicated point of contact, you will:

• Have a customer focussed approach that builds a strong working relationship with the customer, and provides excellent customer service.
• Use your excellent communication skills to liaise with compliance schemes, customers, and third parties to ensure compliance with a range of legislation and voluntary commitments.
• Build up knowledge of various compliance regulations and commitments via research/building relationships with contacts.
• Deepen your understanding of the customer requirements and the industries they operate in.
• Utilise your strong data analysis and Excel background to articulate complex data problems/processes back to customers in a way that is easy to understand.
• Manipulate and analyse large volumes of data.
• Be proactive and pose a solution orientated problem solving ability to identify service development areas, supporting a culture of continuous improvement.
• Use your resource planning skills to ensure that all deliverable deadlines are planned and met to a high degree of accuracy.
• Be resilient to high volumes of communication and deadlines.

What skills will I need?

• Excellent written and verbal communication skills.
• A customer focused approach.
• Ability to quickly take on large quantities of technical information.
• Advanced IT skills, particularly Microsoft Excel.
• Solution orientated problem-solving ability.
• Collaborative working style.
• Excellent planning, scheduling and organisation skills.
• Full UK driving licence.
• Educated to degree level or equivalent.

We strive to make Valpak an employer of choice. Whether it’s achieving work-life balance, helping towards a healthier lifestyle, or saving money. We have a range of benefits to help support you, including:

• Hybrid working and flexi Friday early finish.
• Company annual bonus up to 10%.
• Enhanced pension scheme with Aviva (doubled up to 8%).
• Access to voluntary benefits such as private medical insurance, cycle to work scheme and subsidised gym membership.
• Enhanced maternity pay.
• Annual volunteering day.
• 25 days annual leave and option to buy/sell additional days.
• An extra day off for your birthday.
• Access to a savings platform that includes discounts and money-off promotions from 800+ retailers.
• Wellbeing initiatives.