At a Glance
- Tasks: Manage customer accounts and ensure compliance with environmental regulations while providing excellent service.
- Company: Join Valpak, the UK's leading provider of environmental compliance.
- Benefits: Enjoy a competitive salary, hybrid working, and generous leave options.
- Other info: Be part of a dynamic team with opportunities for growth and wellbeing initiatives.
- Why this job: Make a real impact in sustainability while developing your career in a supportive environment.
- Qualifications: 2+ years in account management, strong communication, and data analysis skills required.
The predicted salary is between 32000 - 35000 £ per year.
Overview
Department: Customer Experience
Employment Type: Permanent - Full Time
Location: Stratford-Upon-Avon
Reporting To: Assistant Customer Representative Manager
Compensation: £28,000 - £34,000 / year
Description
Valpak is the UK’s leading provider of environmental compliance. To date, our teams work with more than 400 customers in nearly every corner of the globe. Valpak contributes to Reconomy’s complete global compliance offering – Comply Loop. We solve increasingly complex environmental regulatory challenges using data, expert local knowledge, and leadership to drive business accountability across the globe. Our core values drive everything we do: we promote a supportive environment for our colleagues, deliver exceptional service to our customers, contribute to the community, and work toward a more sustainable environment. If you share these values and are passionate about making a positive impact, we’d love to have you on our team.
About The Role
The Account Executive role is dual-focused, with some aspects requiring a strongly customer-focused outlook and excellent communication skills, while others require a data-focused, problem-solving, and logical approach. As the Account Executive, you will support a portfolio of customers by being the primary point of contact for each one. Your main responsibilities will include maintaining consistent and effective communication, identifying opportunities for enhanced interaction and service improvement, and ensuring the timely and accurate collection and submission of data for all accounts.
The Account Executive should be highly motivated and pro-active, able to take responsibility for their own workload while maintaining a collaborative approach within a busy, operationally focused team. The role suits those with experience in customer service and a keen interest in numeric reasoning, client interaction, and knowledge gathering.
What will I be doing?
The Account Executive role is dual-focused with opportunities to specialise in UK or international compliance.
- Manage a portfolio of accounts as the dedicated point of contact and build strong working relationships with customers to provide excellent service
- Use excellent communication skills to liaise with compliance schemes, customers, and third parties to ensure compliance with legislation and commitments
- Build knowledge of various compliance regulations through research and relationship building
- Deepen understanding of customer requirements and the industries they operate in
- Utilise data analysis and Excel skills; articulate complex data problems back to customers in an understandable way
- Manipulate and analyse large volumes of data
- Be proactive with a solution-oriented approach to identify service development areas and support continuous improvement
- Use resource planning to ensure deliverable deadlines are planned and met with high accuracy
- Demonstrate resilience to high volumes of communication and deadlines
What We Need From You
- 2+ years’ experience in an Account Management or similar role
- Excellent written and verbal communication skills
- A customer-focused approach
- Ability to quickly take on large quantities of technical information
- Advanced IT skills, particularly Microsoft Excel
- Solution-oriented problem-solving ability
- Collaborative working style
- Excellent planning, scheduling and organization skills
- Full UK driving licence
- Educated to degree level or equivalent
What We Offer
- Hybrid work status (Dual Location)
- Participation in our annual Incentive Plan (VIP) – up to 10% bonus
- 25 days annual leave plus bank holidays, volunteering day, and your birthday off
- Option to buy and sell up to 9 days annual leave
- Access to voluntary benefits including private medical insurance, cycle to work scheme, and subsidised gym membership
- Life Assurance, Critical Illness and Disability Income protection schemes
- Pension scheme with employer contribution up to 8%
- Access to reward & discount platform
- Wellbeing initiatives
EPR Account Executive (UK) in Stratford-upon-Avon employer: Valpak Limited
Valpak Limited is an excellent employer, offering a supportive work culture that prioritises employee well-being and professional growth. Located in the picturesque Stratford-upon-Avon, employees benefit from a competitive salary, generous annual leave, and a comprehensive pension scheme, making it an ideal place for those seeking meaningful and rewarding employment in environmental compliance.
StudySmarter Expert Advice🤫
We think this is how you could land EPR Account Executive (UK) in Stratford-upon-Avon
✨Tip Number 1
Get to know the company inside out! Research Valpak's mission and values, and think about how your skills align with their goals. This will help you stand out in conversations and show that you're genuinely interested.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for interviews by practising common questions related to account management and customer service. Think of examples from your past experiences that showcase your problem-solving skills and ability to handle data.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace EPR Account Executive (UK) in Stratford-upon-Avon
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the EPR Account Executive role. Highlight your customer service experience and data analysis skills, as these are key for us at Valpak.
Show Off Your Communication Skills:Since this role requires excellent communication, don’t shy away from showcasing your written and verbal skills. Use clear, concise language in your application to demonstrate how you can effectively liaise with customers and compliance schemes.
Highlight Problem-Solving Abilities:We love a proactive approach! In your application, share examples of how you've tackled challenges in previous roles. This will show us that you have the solution-oriented mindset we’re looking for.
Apply Through Our Website:For the best chance of success, make sure to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role!
How to prepare for a job interview at Valpak Limited
✨Know Your Customer
Before the interview, research Valpak and its customer base. Understand their environmental compliance services and how they interact with clients. This will help you demonstrate your customer-focused approach and show that you're genuinely interested in their mission.
✨Show Off Your Data Skills
Since the role requires strong data analysis skills, be prepared to discuss your experience with Excel and data manipulation. Bring examples of how you've used data to solve problems or improve service in previous roles. This will highlight your logical approach and problem-solving abilities.
✨Communicate Clearly
Practice articulating complex information in a simple way. During the interview, focus on your communication skills by explaining how you would convey technical compliance information to customers. This will showcase your ability to build strong relationships and ensure effective communication.
✨Be Proactive and Solution-Oriented
Prepare examples of times when you've identified service improvement opportunities or solved problems proactively. This will demonstrate your motivation and ability to take responsibility for your workload, which is crucial for the Account Manager role.
