At a Glance
- Tasks: Support customers in environmental compliance and manage a portfolio of accounts.
- Company: Valpak, a leader in environmental compliance with a friendly and supportive culture.
- Benefits: Flexible hours, hybrid working, annual bonus, and 25 days leave plus birthday off.
- Other info: Join a passionate team dedicated to reducing environmental impact and enjoy great career growth.
- Why this job: Make a real impact on sustainability while developing your skills in a dynamic environment.
- Qualifications: Degree level education, excellent communication, and strong IT skills, especially in Excel.
The predicted salary is between 30000 - 40000 £ per year.
Valpak has created a friendly and supportive working environment that enables our team to perform to the best of their abilities, with flexible hours, hybrid working options, access to training and opportunities to get involved in various groups to nurture key interests. With social value at the heart of our business ethos, employees can take a day on us to volunteer for an organisation of their choice, and our Charity Committee organises fundraising events for the employee nominated charity of the year. Valpak endorses wellbeing and healthy lifestyles, offering subsidised gym membership, optional healthy living seminars and social events, encouraging cross team integration. Our team is passionate, friendly, approachable and dedicated to the business mission to inspire businesses to do all they can to reduce their environmental impact. If you have an interest in sustainability and like the sound of all Valpak offers, we would love to hear from you!
As the UK’s leading provider of environmental compliance, Valpak strives to work together towards a profitable, sustainable, waste-free world. You will assist in driving this goal by supporting the delivery of accurate and timely data declarations as specified by environmental legislation and voluntary commitments. You will help support our customers to comply with environmental legislation and give insights to the packaging they handle, allowing them to make meaningful changes with confidence.
You will be managing a portfolio of accounts and being the dedicated point of contact, you will:
- Have a customer focussed approach that builds a strong working relationship with the customer, and provides excellent customer service.
- Use your excellent communication skills to liaise with compliance schemes, customers, and third parties to ensure compliance with a range of legislation and voluntary commitments.
- Build up knowledge of various compliance regulations and commitments via research/building relationships with contacts.
- Deepen your understanding of the customer requirements and the industries they operate in.
- Utilise your strong data analysis and Excel background to articulate complex data problems/processes back to customers in a way that is easy to understand.
- Manipulate and analyse large volumes of data.
- Be proactive and pose a solution orientated problem solving ability to identify service development areas, supporting a culture of continuous improvement.
- Use your resource planning skills to ensure that all deliverable deadlines are planned and met to a high degree of accuracy.
- Be resilient to high volumes of communication and deadlines.
What skills will I need?
- Excellent written and verbal communication skills.
- A customer focused approach.
- Ability to quickly take on large quantities of technical information.
- Advanced IT skills, particularly Microsoft Excel.
- Solution orientated problem-solving ability.
- Collaborative working style.
- Excellent planning, scheduling and organisation skills.
- Full UK driving licence.
- Educated to degree level or equivalent.
What benefits will I receive?
Whether it’s achieving work-life balance, helping towards a healthier lifestyle, or saving money, we have a range of benefits to help support you, including:
- Hybrid working and flexi Friday early finish.
- Company annual bonus up to 10%.
- Enhanced pension scheme with Aviva (doubled up to 8%).
- Access to voluntary benefits such as private medical insurance, cycle to work scheme and subsidised gym membership.
- Enhanced maternity pay.
- Annual volunteering day.
- 25 days annual leave and option to buy/sell additional days.
- An extra day off for your birthday.
- Access to a savings platform that includes discounts and money-off promotions from 800+ retailers.
- Wellbeing initiatives.
Account Executive / Customer support in London employer: Valpak Limited
Valpak Limited is an excellent employer, offering a supportive work culture that prioritises employee well-being and professional growth. Located in the picturesque Stratford-upon-Avon, employees benefit from a competitive salary, generous annual leave, and a comprehensive pension scheme, making it an ideal place for those seeking meaningful and rewarding employment in environmental compliance.
StudySmarter Expert Advice🤫
We think this is how you could land Account Executive / Customer support in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Valpak Limited. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Valpak Limited before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Account Executive / Customer support in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Valpak Limited:Your cover letter is your chance to shine! Tell us why you want to work at Valpak Limited specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Valpak Limited!
How to prepare for a job interview at Valpak Limited
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
