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For Companies At a Glance
- Tasks: Support key customers and ensure timely, accurate submissions while delivering exceptional service.
- Company: Join Valpak, the UK's leading provider of environmental compliance.
- Benefits: Competitive salary, supportive environment, and opportunities for professional growth.
- Why this job: Make a positive impact on sustainability while building long-term customer relationships.
- Qualifications: Customer service skills and a proactive attitude are essential.
- Other info: Dynamic role with a focus on collaboration and continuous improvement.
The predicted salary is between 26800 - 28000 £ per year.
Department: Customer Experience
Location: Stratford-Upon-Avon
Compensation: £26,800 - £28,000 / year
Description
As the UK’s leading provider of environmental compliance, Valpak strives to work together towards a profitable, sustainable, waste-free world. To date, our teams work in partnership with more than 400 customers, in nearly every corner of the globe. Valpak contributes to achieving the mission of Reconomy’s complete global compliance offering – Comply Loop. Solving increasingly complex environmental regulatory challenges using data, expert local knowledge, and through leadership to drive business accountability across the globe. Our core values drive everything we do. We believe in promoting a supportive environment for our colleagues, delivering exceptional service to our customers, contributing to the community, and working towards a more sustainable environment. If you share these values and are passionate about making a positive impact, we would love to have you on our team.
About the role
The EPR Customer Representative role is customer focused, with some data elements. As the EPR Customer Representative you will support a portfolio of our key customers by being the primary point of contact. Your main responsibilities will include working collaboratively with the EPR Data Consultant to ensure that timely and accurate submissions are made for our key customers. As well as maximising the value our customers derive from our services, addressing issues proactively, working to ensure our customers' goals are understood and met, and leading upselling opportunities. The EPR (Extended Producer Responsibility) Customer Representative should be a highly motivated, pro-active individual who thrives on delivering customer service excellence, sustaining long-term customer relationships, and contributing to service development based on customer feedback.
Key Accountabilities
- Account Management: Manage a portfolio of accounts covering all Producer Responsibility legislation (Packaging, EPR, Plastic Packaging Tax, WEEE and Batteries) across a multi-tiered service offering.
- Collaboration: Communicate effectively with EPR Data Consultants to ensure the customers’ critical path is created, shared, and adhered to. Ensure progress, customer queries and expectations are shared with the Data Insights Analyst.
- Timely and Accurate Submissions: Work in partnership with the EPR Data Consultant to ensure all submissions are planned and delivered prior to deadlines. Ensuring that data submitted to the relevant authorities complies with legal requirements and regulations. Attend and lead audits of client’s data collection methods and submissions. Provide bespoke training and support to customers.
Customer Representative employer: Valpak Limited
Contact Detail:
Valpak Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Representative
✨Tip Number 1
Network like a pro! Reach out to current employees at Valpak on LinkedIn or through mutual connections. A friendly chat can give us insider info and might just get your foot in the door.
✨Tip Number 2
Prepare for the interview by researching Valpak’s values and recent projects. We want to show that we’re not just a good fit for the role, but also for the company culture. Tailor your answers to reflect our shared passion for sustainability!
✨Tip Number 3
Practice makes perfect! Get a friend to do a mock interview with you. Focus on customer service scenarios and how you’d handle them, as this role is all about delivering excellence to our customers.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team at Valpak.
We think you need these skills to ace Customer Representative
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the Customer Representative role. Highlight any customer service experience and data management skills, as these are key for us at Valpak.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Share your passion for sustainability and how you can contribute to our mission. Be sure to mention specific examples of how you've delivered exceptional customer service in the past.
Showcase Your Communication Skills: As a Customer Representative, communication is crucial. In your application, demonstrate your ability to communicate effectively, whether it’s through clear writing or by sharing examples of successful collaborations with colleagues or clients.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Valpak Limited
✨Know Your Customer Service Stuff
Make sure you brush up on your customer service skills and understand the key responsibilities of the EPR Customer Representative role. Be ready to share examples of how you've delivered exceptional service in the past, especially in challenging situations.
✨Understand the Industry
Familiarise yourself with environmental compliance and the specific legislation mentioned in the job description, like Packaging, EPR, and WEEE. Showing that you have a grasp of these concepts will demonstrate your commitment and readiness for the role.
✨Prepare for Collaboration Questions
Since this role involves working closely with EPR Data Consultants, think about times when you've successfully collaborated with others. Be prepared to discuss how you communicate effectively and ensure everyone is on the same page.
✨Show Your Passion for Sustainability
Valpak values a sustainable environment, so be sure to express your passion for making a positive impact. Share any relevant experiences or initiatives you've been involved in that align with their mission and core values.
