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- Tasks: Engage with suppliers to assist in data submissions for environmental compliance.
- Company: Join Valpak, the UK's leading provider of environmental compliance.
- Benefits: Enjoy 25 days annual leave, hybrid working, and a bonus scheme.
- Other info: Dynamic team environment with opportunities for personal and professional growth.
- Why this job: Make a positive impact on sustainability while developing your skills.
- Qualifications: Strong communication skills and experience with data handling are essential.
The predicted salary is between 30000 - 40000 £ per year.
As the UK’s leading provider of environmental compliance, Valpak strives to work together towards a profitable, sustainable, waste-free world. To date, our teams work in partnership with more than 400 customers, in nearly every corner of the globe. Valpak contributes to achieving the mission of Reconomy’s complete global compliance offering Comply Loop.
Solving increasingly complex environmental regulatory challenges using data, expert local knowledge, and through leadership to drive business accountability across the globe. Our core values drive everything we do. We believe in promoting a supportive environment for our colleagues, delivering exceptional service to our customers, contributing to the community, and working towards a more sustainable environment. If you share these values and are passionate about making a positive impact, we’d love to have you on our team.
About the role
The Supplier Engagement Advisor (SEA) will liaise with suppliers, assisting them with their data submissions relating to our clients' obligations under the Packaging, WEEE, Batteries and Plastic Tax regulations, alongside additional data requirements with the commencement of EPR. The SEA will work alongside Data Administrators, Account Managers and Data Team Managers to effectively communicate requirements for obligations calculations for a range of accounts.
The SEA will support with suppliers of Data Insights customers to collect information by email, telephone, and live chat, as well as present webinars and proactively engage with the members' supplier base. They will also interact with other departments within Valpak, as well as external organisations, and will therefore need excellent communication skills and a high level of professionalism.
Key Accountabilities
- Customer service
- To produce written communication with clients and suppliers through emails
- To provide telephone and live chat support to clients and suppliers when collecting packaging weights information
- Conduct webinars regarding the process of data submission on our platforms
- Data cleansing and maintenance
- To use in-house computer software to process packaging evidence information
- To use MS Excel and CRM applications to check and improve accuracy of data within supplier database
- To analyse submitted Plastic Tax evidence under HMRC criteria
- Collection of packaging, WEEE and batteries data
- To contact the suppliers of Data Insights clients to gain weights information by email
- To encourage and support supplier data submission through email and phone chases
- Understanding of the packaging, WEEE, and batteries regulations
- To receive in-house training on the packaging, WEEE and batteries regulations
- To provide support to the Account Managers in the calculation of the packaging, WEEE and Batteries waste submissions
- Valpak company policies
- To work within the guidelines of Valpak’s ISO accreditation and Risk Management Policies
- To adhere to all of Valpak’s Health and Safety Policies
- Improvement and development
- To identify efficiencies to the engagement process where procedures can be more proactive
- To identify any potential anomalies in the Data Hub and feedback to Development team
Key areas
- Provide excellent customer service when dealing with clients and clients' suppliers
- Develop a good understanding of Data Insights services and processes
- Provide a high standard of accuracy in collection and management of data
What we need from you
Experience, skills
- Task Driven
- Confident working with data via MS Excel
- Experience of working in an office environment using email and telephone is desirable
- Experience of analysing and manipulating large volumes of data is desirable
- Must have high standards of accuracy and attention to detail
- Must have excellent communication skills, both verbal and written
- Must be a confident individual who can work well on their own or as part of a team
- Must have high level of professionalism
- An interest in environmental issues is desirable
Qualifications
- Full UK Manual Driving License
- Minimum: Grade C in Mathematics and English GSCE/O Level standard
- Desirable: Educated to at least A level standard or equivalent
What we offer
- Dual Location / Hybrid worker Status
- Participation in our annual Incentive Plan (VIP) - up to 10% bonus
- 25 days annual leave plus bank holidays, volunteering day and your birthday off!
- Option to buy and sell up to 9 days annual leave
- Access to voluntary benefits including private medical insurance, cycle to work scheme, and subsidised gym membership
- Automatic inclusion in Life Assurance, Critical Illness and Disability Income protection schemes
- Pension scheme up to 8% employer contribution
- Access to reward & discount platform
- Wellbeing initiatives
Claims Advisors in Birmingham employer: Valpak Limited
Contact Detail:
Valpak Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Claims Advisors in Birmingham
✨Tip Number 1
Get to know the company inside out! Research Valpak's mission and values, and think about how your skills align with their goals. This will help you stand out during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since the role involves liaising with suppliers and clients, being able to articulate your thoughts clearly is key. Try mock interviews with friends or family to boost your confidence.
✨Tip Number 3
Show off your data skills! If you're confident working with MS Excel, prepare some examples of how you've used data in previous roles. This will demonstrate your ability to handle the data-heavy aspects of the job.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and keen to join the Valpak team. Don’t forget to follow up after applying to express your enthusiasm!
We think you need these skills to ace Claims Advisors in Birmingham
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for environmental issues shine through. We want to see that you care about making a positive impact, so share any relevant experiences or interests that align with our mission.
Tailor Your Communication: Make sure your written communication is clear and professional. Use the job description as a guide to highlight your skills and experiences that match what we're looking for. Remember, we value excellent communication skills!
Be Detail-Oriented: Pay attention to the details in your application. We’re looking for someone with high standards of accuracy, so double-check your work for any typos or errors before hitting send. A polished application speaks volumes!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Valpak Limited
✨Know Your Regulations
Familiarise yourself with the packaging, WEEE, and batteries regulations before your interview. Understanding these regulations will not only show your interest in the role but also demonstrate your commitment to Valpak's mission of environmental compliance.
✨Showcase Your Communication Skills
Since the role involves liaising with suppliers and clients, practice articulating your thoughts clearly. Prepare examples of how you've effectively communicated in previous roles, whether through emails, phone calls, or presentations.
✨Demonstrate Data Proficiency
Brush up on your MS Excel skills and be ready to discuss your experience with data analysis. You might be asked to solve a problem or interpret data during the interview, so being confident in this area is crucial.
✨Emphasise Customer Service Experience
Valpak values exceptional customer service, so prepare to share specific instances where you went above and beyond for a client. Highlight your ability to handle inquiries via email, phone, or live chat, as this will resonate well with the interviewers.