At a Glance
- Tasks: Support customers in environmental compliance and manage a portfolio of accounts.
- Company: Valpak, the UK's leading provider of environmental compliance with a friendly culture.
- Benefits: Flexible hours, hybrid working, annual bonus, and 25 days leave plus birthday off.
- Other info: Enjoy volunteering days, subsidised gym membership, and a supportive work environment.
- Why this job: Join a passionate team making a real impact on sustainability and the environment.
- Qualifications: Degree level education, excellent communication, and strong IT skills, especially in Excel.
The predicted salary is between 30000 - 40000 £ per year.
Valpak has created a friendly and supportive working environment that enables our team to perform to the best of their abilities, with flexible hours, hybrid working options, access to training and opportunities to get involved in various groups to nurture key interests. With social value at the heart of our business ethos, employees can take a day on us to volunteer for an organisation of their choice, and our Charity Committee organises fundraising events for the employee nominated charity of the year. Valpak endorses wellbeing and healthy lifestyles, offering subsidised gym membership, optional healthy living seminars and social events, encouraging cross team integration.
Our team is passionate, friendly, approachable and dedicated to the business mission to inspire businesses to do all they can to reduce their environmental impact. If you have an interest in sustainability and like the sound of all Valpak offers, we would love to hear from you!
You will assist in driving this goal by supporting the delivery of accurate and timely data declarations as specified by environmental legislation and voluntary commitments. You will help support our customers to comply with environmental legislation and give insights to the packaging they handle, allowing them to make meaningful changes with confidence. You will be managing a portfolio of accounts and being the dedicated point of contact, you will:
- Have a customer focussed approach that builds a strong working relationship with the customer, and provides excellent customer service.
- Use your excellent communication skills to liaise with compliance schemes, customers, and third parties to ensure compliance with a range of legislation and voluntary commitments.
- Build up knowledge of various compliance regulations and commitments via research/building relationships with contacts.
- Deepen your understanding of the customer requirements and the industries they operate in.
- Utilise your strong data analysis and Excel background to articulate complex data problems/processes back to customers in a way that is easy to understand.
- Manipulate and analyse large volumes of data.
- Be proactive and pose a solution orientated problem solving ability to identify service development areas, supporting a culture of continuous improvement.
- Use your resource planning skills to ensure that all deliverable deadlines are planned and met to a high degree of accuracy.
- Be resilient to high volumes of communication and deadlines.
What skills will I need?
- Excellent written and verbal communication skills.
- A customer focused approach.
- Ability to quickly take on large quantities of technical information.
- Advanced IT skills, particularly Microsoft Excel.
- Solution orientated problem-solving ability.
- Collaborative working style.
- Excellent planning, scheduling and organisation skills.
- Full UK driving licence.
- Educated to degree level or equivalent.
What benefits will I receive?
We have a range of benefits to help support you, including:
- Hybrid working and flexi Friday early finish.
- Company annual bonus up to 10%.
- Enhanced pension scheme with Aviva (doubled up to 8%).
- Access to voluntary benefits such as private medical insurance, cycle to work scheme and subsidised gym membership.
- Enhanced maternity pay.
- Annual volunteering day.
- 25 days annual leave and option to buy/sell additional days.
- An extra day off for your birthday.
- Access to a savings platform that includes discounts and money-off promotions from 800+ retailers.
- Wellbeing initiatives.
Account Executive / Customer support employer: Valpak Limited
Valpak is an exceptional employer that fosters a friendly and supportive work environment, prioritising employee wellbeing and professional growth. With flexible working options, generous benefits including enhanced pension schemes and annual volunteering days, and a strong commitment to sustainability, Valpak empowers its team to make meaningful contributions while enjoying a healthy work-life balance. Join us in our mission to inspire businesses towards a waste-free world, where your passion for the environment can thrive.
StudySmarter Expert Advice🤫
We think this is how you could land Account Executive / Customer support
✨Tip Number 1
Get to know Valpak's mission and values inside out. When you’re chatting with them, show how your passion for sustainability aligns with their goals. It’s all about making that connection!
✨Tip Number 2
Practice your communication skills! Whether it’s a mock interview or just chatting with friends, being able to articulate your thoughts clearly will help you shine during the interview process.
✨Tip Number 3
Don’t forget to showcase your data analysis skills! Be ready to discuss how you’ve tackled complex data problems in the past and how you can bring that expertise to Valpak.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the Valpak team.
We think you need these skills to ace Account Executive / Customer support
Some tips for your application 🫡
Show Your Passion for Sustainability:Make sure to highlight your interest in sustainability in your application. We love candidates who share our mission to reduce environmental impact, so let that passion shine through!
Tailor Your Application:Don’t just send a generic CV and cover letter. Take the time to tailor your application to the role of Account Executive/Customer Support. Mention specific skills from the job description that you possess and how they relate to your experience.
Be Clear and Concise:When writing your application, keep it clear and to the point. Use straightforward language and avoid jargon. We appreciate good communication skills, so show us you can articulate your thoughts effectively!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Valpak Limited
✨Know Your Stuff
Before the interview, dive deep into Valpak's mission and values. Understand their commitment to sustainability and how they support businesses in reducing their environmental impact. This knowledge will help you connect your skills and experiences to their goals.
✨Show Off Your Communication Skills
Since excellent communication is key for this role, practice articulating complex ideas simply. Prepare examples of how you've successfully communicated with customers or stakeholders in the past, especially in challenging situations.
✨Demonstrate Problem-Solving Prowess
Think of specific instances where you've identified problems and proposed solutions. Be ready to discuss how you approach data analysis and how you can help customers navigate compliance issues effectively.
✨Be Personable and Approachable
Valpak values a friendly and supportive environment, so let your personality shine through. Be genuine, show enthusiasm for the role, and express your interest in working collaboratively with the team to achieve common goals.
