At a Glance
- Tasks: Support customers in environmental compliance and manage a portfolio of accounts.
- Company: Valpak, a leader in environmental compliance with a friendly and supportive culture.
- Benefits: Flexible hours, hybrid working, annual bonus, and 25 days leave plus more.
- Other info: Join a passionate team dedicated to reducing environmental impact and enjoy great career growth.
- Why this job: Make a real impact on sustainability while developing your skills in a dynamic environment.
- Qualifications: Degree level education, excellent communication, and strong IT skills, especially in Excel.
The predicted salary is between 30000 - 40000 £ per year.
Valpak has created a friendly and supportive working environment that enables our team to perform to the best of their abilities, with flexible hours, hybrid working options, access to training and opportunities to get involved in various groups to nurture key interests. With social value at the heart of our business ethos, employees can take a day on us to volunteer for an organisation of their choice, and our Charity Committee organises fundraising events for the employee nominated charity of the year. Valpak endorses wellbeing and healthy lifestyles, offering subsidised gym membership, optional healthy living seminars and social events, encouraging cross team integration. Our team is passionate, friendly, approachable and dedicated to the business mission to inspire businesses to do all they can to reduce their environmental impact. If you have an interest in sustainability and like the sound of all Valpak offers, we would love to hear from you!
As the UK’s leading provider of environmental compliance, Valpak strives to work together towards a profitable, sustainable, waste-free world. You will assist in driving this goal by supporting the delivery of accurate and timely data declarations as specified by environmental legislation and voluntary commitments. You will help support our customers to comply with environmental legislation and give insights to the packaging they handle, allowing them to make meaningful changes with confidence. You will be managing a portfolio of accounts and being the dedicated point of contact.
- Have a customer focussed approach that builds a strong working relationship with the customer, and provides excellent customer service.
- Use your excellent communication skills to liaise with compliance schemes, customers, and third parties to ensure compliance with a range of legislation and voluntary commitments.
- Build up knowledge of various compliance regulations and commitments via research/building relationships with contacts.
- Deepen your understanding of the customer requirements and the industries they operate in.
- Utilise your strong data analysis and Excel background to articulate complex data problems/processes back to customers in a way that is easy to understand.
- Manipulate and analyse large volumes of data.
- Be proactive and pose a solution orientated problem solving ability to identify service development areas, supporting a culture of continuous improvement.
- Use your resource planning skills to ensure that all deliverable deadlines are planned and met to a high degree of accuracy.
- Be resilient to high volumes of communication and deadlines.
What skills will I need?
- Excellent written and verbal communication skills.
- A customer focused approach.
- Ability to quickly take on large quantities of technical information.
- Advanced IT skills, particularly Microsoft Excel.
- Solution orientated problem-solving ability.
- Collaborative working style.
- Excellent planning, scheduling and organisation skills.
- Full UK driving licence.
- Educated to degree level or equivalent.
What benefits will I receive?
Whether it’s achieving work-life balance, helping towards a healthier lifestyle, or saving money, we have a range of benefits to help support you, including:
- Hybrid working and flexi Friday early finish.
- Company annual bonus up to 10%.
- Enhanced pension scheme with Aviva (doubled up to 8%).
- Access to voluntary benefits such as private medical insurance, cycle to work scheme and subsidised gym membership.
- Enhanced maternity pay.
- Annual volunteering day.
- 25 days annual leave and option to buy/sell additional days.
- An extra day off for your birthday.
- Access to a savings platform that includes discounts and money-off promotions from 800+ retailers.
- Wellbeing initiatives.
Account Executive/Customer Service employer: Valpak Limited
Valpak is an exceptional employer that fosters a friendly and supportive work environment, offering flexible hours and hybrid working options to promote work-life balance. With a strong commitment to employee wellbeing, Valpak provides numerous benefits including subsidised gym memberships, enhanced pension schemes, and opportunities for personal growth through training and volunteering initiatives. Join a passionate team dedicated to sustainability and make a meaningful impact while enjoying a culture that values collaboration and community engagement.
StudySmarter Expert Advice🤫
We think this is how you could land Account Executive/Customer Service
✨Tip Number 1
Get to know Valpak's mission and values inside out. When you’re chatting with them, show how your passion for sustainability aligns with their goals. It’s all about making that connection!
✨Tip Number 2
Practice your communication skills! Whether it’s a phone call or a video chat, being clear and confident will help you stand out. Remember, they want someone who can build strong relationships with customers.
✨Tip Number 3
Brush up on your data analysis skills. Valpak is looking for someone who can handle complex data, so be ready to discuss how you’ve tackled similar challenges in the past. Show them you can make sense of the numbers!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace Account Executive/Customer Service
Some tips for your application 🫡
Show Your Passion for Sustainability:Make sure to highlight your interest in sustainability in your application. We love candidates who share our values and are excited about making a positive impact on the environment.
Tailor Your Application:Don’t just send a generic CV and cover letter! Take the time to tailor your application to the specific role of Account Executive/Customer Service at Valpak. Mention how your skills align with the job description and what you can bring to our team.
Be Clear and Concise:When writing your application, keep it clear and to the point. Use straightforward language to communicate your experience and skills, especially when discussing your data analysis and customer service abilities.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important details about the role!
How to prepare for a job interview at Valpak Limited
✨Know Your Stuff
Before the interview, dive deep into Valpak's mission and values. Understand their commitment to sustainability and how they support businesses in reducing their environmental impact. This will not only show your genuine interest but also help you align your answers with their ethos.
✨Show Off Your Communication Skills
Since excellent communication is key for this role, practice articulating complex ideas simply. Prepare examples of how you've successfully communicated with customers or colleagues in the past, especially in challenging situations. This will demonstrate your customer-focused approach.
✨Data is Your Friend
Brush up on your data analysis skills, particularly with Excel. Be ready to discuss how you've handled large volumes of data before and how you can translate that into actionable insights for customers. Maybe even bring a few examples of your work to showcase your capabilities.
✨Be Solution-Oriented
Valpak values proactive problem solvers. Think of instances where you've identified issues and proposed solutions. During the interview, highlight your ability to think critically and how you can contribute to continuous improvement within the team.
