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- Tasks: Manage bookings and communicate with clients and interpreters in a fast-paced environment.
- Company: Join Dals, a leading Language Service Provider making a real impact.
- Benefits: Enjoy hybrid working, generous leave, and wellness support.
- Other info: Be part of a supportive culture with exciting social events and growth opportunities.
- Why this job: Kickstart your career while learning valuable skills in a dynamic team.
- Qualifications: Experience in customer service and strong communication skills are essential.
The predicted salary is between 24000 - 30000 £ per year.
Due to our ongoing growth, we are looking for Booking Coordinators to join our team to help fulfil client bookings and send the right interpreter to client jobs. As a Booking Coordinator, based in the Operations Department, you will provide support to all areas within the business, as well as communicating with our interpreters and clients. The role offers a great opportunity to learn a wide variety of skills within a fast-paced growing area of the business.
We are looking for highly organised, self-motivated, quick-thinking individuals to join our successful and ever-expanding team. The ideal applicant must be a dynamic individual who has the ability to work under pressure, multitask, and is a great communicator who takes pride in completing tasks to a high standard. This role is an excellent starting point within the business, giving the successful candidate the opportunity to look behind the scenes of a fast-growing Language Service Provider. This role is out of standard operating hours, 19.5 hours per week, with shifts as follows:
- Tuesday & Thursday: 17:30-22:00
- Friday: 06:00-09:00
- Saturday: 09:00-17:30
Main Duties & Responsibilities
- To manage a large amount of inbound and outbound calls in a professional manner, booking interpreters onto relevant jobs, resolving queries and liaising with other departments.
- Calling clients showing great telephone etiquette and customer care.
- Ensuring an interpreter is present for every booking.
- Build rapport with clients and interpreters.
- Multitasking between calls, alongside handling a large volume of emails from clients and interpreters.
- Prioritising tasks within the team, showing organisation, quick thinking and flexibility.
- Troubleshooting to ensure we provide the best possible service in unexpected scenarios.
About You
We’re looking for someone with:
- Previous experience of working in a fast-paced, pressurised environment (essential).
- Experience of working in a customer-focused environment (essential).
- Effective listening, communication, and strong negotiating skills (essential).
- Excellent problem-solving skills.
- Able to multitask and think critically.
- Excellent attention to detail.
- Can use initiative in a pro-active manner.
- The ability to work independently and as part of a team.
- Can take instructions and carry out tasks efficiently and to a high standard.
- Good time keeping.
- Social and outgoing and easily able to build relationships.
- Proficient with all facets of MS Office.
- Have an eagerness to learn and develop skills.
What's In It For You?
- Hybrid working post-training (3 days a week in office, 2 days at home).
- 22 days annual leave plus bank holidays, this increases with your service.
- Refer and Earn - Employee referral scheme and bonuses.
- Family Friendly - Enhanced Maternity and Paternity Pay and gift hampers for new parents.
- Employee Experiences - Social events and regular engagement activities, such as Christmas and Summer parties, in-office events and competitions, and long service awards.
- Training & Development Opportunities - A huge range of internal and external training available, including apprenticeships (levels 3, 4 & 5).
- ESG & Sustainability - Cycle to work scheme, volunteering days, travel discounts and part of Manchester Liftshare Community platform.
- Exclusive access to Westfield Health access to different healthcare benefits and services, giving you money back towards essential health costs such as optical and dental treatments.
- Mental health and Wellbeing Support - Employee Assistance Program providing up to 6 sessions of structured counselling and access to a variety of wellbeing resources including webinars, Health Checks, and podcasts.
- Free breakfast, fresh fruit and tea & coffee provided daily.
About Dals
At Dals, we enable people and organisations to tackle critical language challenges every day. Our interpreting and translation services cover more than 500 languages, including BSL and other non-spoken languages. We connect clients and their service users with crucial expertise whenever and wherever they need it—because the world is a better, fairer place when everyone is understood.
Our people are our future, and we take care of them. Through community partnerships and social value initiatives, we continuously work to ensure Dals has a positive impact on the world.
Our Commitments
- We are proud to be an Age Friendly Employer, welcoming applications from experienced professionals and supporting age diversity.
- A supporter of the Armed Forces Covenant, encouraging applications from veterans, reservists, and their families.
- A Disability Confident Employer, guaranteeing interviews for disabled applicants who meet the minimum criteria and ensuring an inclusive recruitment process.
- A Mindful Employer, promoting mental health awareness and fair recruitment practices in line with the Equality Act 2010.
Applicants must be UK residents and have permission to work in the UK. A basic DBS check is required for this role.
Booking Coordinator - Out of Hours in Manchester employer: Valorem Group
Contact Detail:
Valorem Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Booking Coordinator - Out of Hours in Manchester
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Dals and their mission. Understanding their values and services will help you connect better during the conversation.
✨Tip Number 2
Practice your communication skills! Since this role involves a lot of client interaction, try role-playing common scenarios with a friend. This will help you feel more confident and articulate during the real deal.
✨Tip Number 3
Show off your multitasking abilities! During the interview, share examples of how you've successfully juggled multiple tasks in a fast-paced environment. This will demonstrate that you're the quick-thinking individual they're looking for.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It shows your enthusiasm and keeps you fresh in their minds.
We think you need these skills to ace Booking Coordinator - Out of Hours in Manchester
Some tips for your application 🫡
Show Off Your Organisational Skills: As a Booking Coordinator, being organised is key! Make sure your application highlights any experience you have in managing multiple tasks or projects at once. We want to see how you can juggle responsibilities like a pro!
Communicate Clearly: Since you'll be liaising with clients and interpreters, your written communication should be top-notch. Use clear and concise language in your application, and don’t forget to showcase your customer service skills. We love a good communicator!
Tailor Your Application: Take the time to tailor your CV and cover letter to the role. Mention specific experiences that relate to the job description, especially those that demonstrate your ability to work under pressure and think on your feet. We appreciate when applicants do their homework!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team at StudySmarter!
How to prepare for a job interview at Valorem Group
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Booking Coordinator role. Familiarise yourself with the key responsibilities like managing calls, booking interpreters, and multitasking under pressure. This will help you demonstrate your knowledge and enthusiasm for the position.
✨Show Off Your Communication Skills
As a Booking Coordinator, effective communication is crucial. Practice articulating your thoughts clearly and confidently. You might even want to prepare examples of how you've successfully communicated in past roles, especially in high-pressure situations.
✨Demonstrate Your Problem-Solving Abilities
Think of specific instances where you've had to troubleshoot or resolve issues quickly. Be ready to share these examples during your interview, as they’ll highlight your ability to think critically and act decisively—qualities that are essential for this role.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the company culture, team dynamics, and growth opportunities. This shows your genuine interest in the role and helps you assess if it's the right fit for you.