At a Glance
- Tasks: Maximise revenue and deliver exceptional customer service in a fast-paced hospitality environment.
- Company: Join voco Fareham-Solent, a vibrant hotel with a focus on teamwork and guest satisfaction.
- Benefits: Competitive salary, supportive team culture, and opportunities for career growth.
- Other info: We celebrate diversity and welcome applicants from all backgrounds.
- Why this job: Be part of a dynamic team driving revenue growth and enhancing guest experiences.
- Qualifications: Experience in hospitality or customer-focused roles, strong admin skills, and a commercial mindset.
The predicted salary is between 28103 - 34348 £ per year.
£29,770.79 per annum. 40 hours per week across 5 days.
Are you passionate about maximising revenue, delivering exceptional customer service, and working in a fast-paced hospitality environment? If so, we have the perfect opportunity for you to join our team as a Revenue Supervisor. voco Fareham-Solent is seeking a Revenue Supervisor to support the smooth operation of our Revenue Office. This is an exciting opportunity for a detail-oriented and commercially minded professional who enjoys working with systems, analysing data, and helping drive business performance while delivering outstanding support to both guests and colleagues.
Based on the responsibilities outlined in this role, supports revenue optimisation, reservations management, reporting, and operational excellence across the hotel. In this role, you'll work closely with the Revenue Manager to ensure room inventory, pricing, and availability are accurately managed across multiple systems. You'll play a key role in supporting revenue growth, maintaining OTA content, producing performance reports, and ensuring the highest standards of customer service are delivered at every stage of the guest journey.
What you'll be doing as a Revenue Supervisor:
- Supporting the day-to-day operation of the Revenue Office through effective administration and coordination.
- Managing room inventory, availability, and room type balancing across PMS and CRS systems to maximise revenue opportunities.
- Updating rate restrictions, room allocations, and pricing structures in line with revenue strategies.
- Maintaining hotel information across online travel agent (OTA) platforms and producing OTA performance reports.
- Preparing and distributing key reports, including sales trackers, upgrade reports, and business performance statistics.
- Supporting conference and group billing processes, ensuring revenue is allocated accurately and billing is correct before submission to accounts.
- Providing up-to-date operational information to departments across the hotel and helping deliver an exceptional customer experience.
What makes you a great fit for us?
- Previous experience within hospitality, retail, reservations, revenue, or a similar customer-focused environment.
- Strong administrative skills with excellent attention to detail and organisational abilities.
- Experience working with hotel systems, including PMS, CRS, or similar booking and revenue management platforms.
- A commercial mindset with an interest in revenue optimisation and business performance.
- Excellent communication skills and the ability to build effective relationships across departments.
- Confidence working with reports, data, and system administration tasks.
- A proactive approach with the ability to work independently while contributing positively to the wider team.
- A commitment to delivering exceptional customer service and upholding high operational standards.
What's in it for you?
Look at some of the Rewards and Benefits available at Valor.
We're an equal opportunities employer, and we welcome applications from all suitably qualified candidates, regardless of race, sex, disability, religion or belief, sexual orientation or age. At Valor Hospitality, we actively welcome applications from candidates of all diverse backgrounds. Every application is carefully reviewed against the relevant skills and experience for the role, and we'll be in touch if you're a good match and have been selected for interview. If you need any support at any stage of the recruitment process, or reasonable adjustments to help you do your best, please email our team.
Please note that employment is subject to proof of eligibility to work in the UK.
Revenue Supervisor in Winchester employer: Valor Hospitality
As a Leisure Club Manager, you will thrive in a vibrant work culture that prioritises employee wellbeing and development. With access to comprehensive training programmes, competitive pay, and exclusive discounts, our company fosters an environment where you can grow your career while enjoying meaningful interactions with members. Join us in creating a positive impact on the community through wellness activities and team recognition initiatives, all within a supportive and flexible workplace.
StudySmarter Expert Advice🤫
We think this is how you could land Revenue Supervisor in Winchester
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Valor Hospitality. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Valor Hospitality
Don't be shy about reaching out to Valor Hospitality directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Revenue Supervisor in Winchester
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Valor Hospitality and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Valor Hospitality
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
