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- Tasks: Deliver top-notch customer service and manage reservations for events.
- Company: Join the vibrant team at Crowne Plaza Leeds.
- Benefits: Competitive pay, flexible shifts, discounts, and free meals on duty.
- Why this job: Be part of a dynamic team and make guests' experiences unforgettable.
- Qualifications: Passion for hospitality and excellent communication skills.
- Other info: Opportunities for career growth and recognised apprenticeships available.
The predicted salary is between 20400 - 29600 £ per year.
Overview
Reservations and Events Agent – Crowne Plaza Leeds – Leeds. 25,396.80 per annum / 12.21 per hour, 40 hours per week (5 days).
We are looking for a friendly, passionate and energetic Reservations and Events Agent to join our team. The Role As Reservations and Events Agent you\’ll be on the front line, delivering on our mission! You\’ll be delivering attentive customer focused service, understand brand standards and enjoy working as part of a successful team.
What\’ll make you a great fit for us? Do you eat, sleep and breathe customer service? Why not RESERVE your place on our team? At Valor we\’re on the hunt for a focused Reservations and Events Agent, someone who knows what our guests want and can take staying with us a dream come true. You\’ll be a master at taking reservations, chasing bookings and be in the know about all our delicious food and beverage packages ensuring that maximum occupancy and room rates are achieved. When it comes to our guests, you\’ll know who\’s who and what\’s what so that the reception team is kept up to date with our occupancy levels, no-shows, VIP\’s and special events. We\’re also looking for someone who is champion of Valor Hospitality Europe Limited\’s purpose, values and behaviours, spreading the word where you can about what we do. If we\’ve got you SOLD then get in touch today.
We are open 7 days a week 365 days a year and need people to work a range of shifts and days – this means great flexibility if required. We are busier generally during evenings and weekends but shift patterns and contracted hours can all be discussed at interview. If you are looking for career training we offer nationally recognized apprenticeships which sit alongside our detailed brand training – you can view the most popular courses on our careers pages.
What you\’ll be doing as Reservations and Events Agent
- Top quality customer service
- Working as part of a great team
- Take enquiries and bookings via telephone and online bookings
- Converting enquiries into sales
- Processing, amending and updating bookings as required
- Maximising revenue through upselling
- Administration and Technology savvy
- Available to work when the team and customer needs you most, A calendar of wellness activities – from healthy lunches to wellbeing walks and pay day treats, not forgetting our annual #HealthyHabits campaign.
- Access to our Employee Assistance Programme, providing free confidential advice, 24/7, for you and your family, supporting physical, mental and financial wellbeing.
- Healthcare Cash Plan options, from just 5 per month.
- Supporting your hospitality career growth
- Fully funded apprenticeship programmes.
- Internal development programmes, designed to support you as you grow within your role.
- Monthly and annual team member service awards, making sure your achievements are recognised and celebrated.
- Excellent communication, interpersonal, and problem-solving abilities.
- A passion for hospitality and a relentless commitment to excellence.
In addition to competitive rates of pay, we also offer:
- Exclusive discounts for you, your friends and family
- Valor team member rates at our UK hotels, with rooms from just 30 Bed and Breakfast.
- Discounted stays for friends and family.
- 50% discount when dining in our restaurants and bars.
- Free meals while on duty, keeping you well-fuelled.
- Access to high-street discounts on a range of shops, experiences and more.
- Up to 40% savings on a wide range of bikes, with our Cycle To Work Scheme.
- Generous refer-a-friend bonuses, starting at 250.
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Reservations and Events Agent - Crowne Plaza Leeds - Leeds employer: Valor Hospitality
Contact Detail:
Valor Hospitality Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reservations and Events Agent - Crowne Plaza Leeds - Leeds
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Crowne Plaza Leeds and Valor Hospitality. Understanding their values and what they stand for will help you connect with the team and show that you're genuinely interested in being part of their mission.
✨Tip Number 2
Practice your customer service skills! Since this role is all about delivering top-notch service, think of examples from your past experiences where you've gone above and beyond for a customer. Be ready to share these stories during your interview to demonstrate your passion for hospitality.
✨Tip Number 3
Show off your tech-savviness! As a Reservations and Events Agent, you'll be using various systems to manage bookings. Brush up on any relevant software or tools you might encounter, and be prepared to discuss how you can leverage technology to enhance the guest experience.
✨Tip Number 4
Apply through our website! We want to make sure your application gets the attention it deserves. By applying directly on our site, you’ll have a better chance of standing out and landing that interview. Plus, it shows you’re proactive and keen to join the team!
We think you need these skills to ace Reservations and Events Agent - Crowne Plaza Leeds - Leeds
Some tips for your application 🫡
Show Your Passion for Customer Service: When you're writing your application, let your love for customer service shine through! Share specific examples of how you've gone above and beyond for customers in the past. We want to see that you truly care about making guests' experiences unforgettable.
Tailor Your Application: Make sure to customise your application to fit the Reservations and Events Agent role. Highlight relevant skills and experiences that match what we're looking for. This shows us that you've done your homework and are genuinely interested in joining our team!
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see why you're a great fit for the role!
Apply Through Our Website: Don't forget to submit your application through our website! It's the best way for us to receive your details and ensures you're considered for the position. Plus, it’s super easy and quick to do!
How to prepare for a job interview at Valor Hospitality
✨Know Your Customer Service Inside Out
As a Reservations and Events Agent, customer service is key. Brush up on your customer service skills and be ready to share examples of how you've gone above and beyond for guests in the past. Show them you truly understand what makes a great experience!
✨Familiarise Yourself with the Brand
Do some homework on Crowne Plaza Leeds and Valor Hospitality. Understand their values, mission, and what sets them apart. This will not only help you answer questions but also show your genuine interest in being part of their team.
✨Practice Your Sales Techniques
Since upselling is a big part of the role, think about how you can effectively convert enquiries into bookings. Prepare to discuss strategies you've used before or ideas you have for maximising revenue through upselling during the interview.
✨Be Ready for Flexibility Questions
Given the nature of the hospitality industry, be prepared to discuss your availability and flexibility. Think about your schedule and how you can accommodate the needs of the team and customers, especially during peak times like evenings and weekends.