At a Glance
- Tasks: Deliver top-notch customer service and manage reservations for unforgettable guest experiences.
- Company: Join Valor Hospitality, a vibrant team dedicated to excellence in hospitality.
- Benefits: Enjoy competitive pay, discounts on stays, free meals, and wellness activities.
- Other info: Flexible shifts available, with opportunities for career growth and training.
- Why this job: Be part of a dynamic team and make guests' dreams come true every day.
- Qualifications: Strong communication skills and a passion for hospitality are essential.
The predicted salary is between 12 - 13 £ per hour.
As Reservations and Events Agent you’ll be on the front line, delivering attentive customer focused service, understand brand standards and enjoy working as part of a successful team.
What'll make you a great fit for us?
Do you eat, sleep and breathe customer service? At Valor we’re on the hunt for a focused Reservations and Events Agent, someone who knows what our guests want and can take staying with us a dream come true. You’ll be a master at taking reservations, chasing bookings and be in the know about all our delicious food and beverage packages ensuring that maximum occupancy and room rates are achieved.
When it comes to our guests, you’ll know who’s who and what’s what so that the reception team is kept up to date with our occupancy levels, no-shows, VIPs and special events. We’re also looking for someone who is champion of Valor Hospitality Europe Limited’s purpose, values and behaviours, spreading the word where you can about what we do.
If we’ve got you SOLD then get in touch today. We are open 7 days a week 365 days a year and need people to work a range of shifts and days – this means great flexibility if required. We are busier generally during evenings and weekends but shift patterns and contracted hours can all be discussed at interview.
What you'll be doing as Reservations and Events Agent:
- Top quality customer service
- Working as part of a great team
- Take enquiries and bookings via telephone and online bookings
- Converting enquiries into sales
- Processing, amending and updating bookings as required
- Maximising revenue through upselling
- Administration and Technology savvy
- Available to work when the team and customer needs you most
Requirements:
- Excellent communication, interpersonal, and problem-solving abilities.
- A passion for hospitality and a relentless commitment to excellence.
Benefits and exclusive discounts:
- Valor team member rates at our UK hotels, with rooms from just £30 Bed and Breakfast.
- Discounted stays for friends and family.
- 50% discount when dining in our restaurants and bars.
- Free meals while on duty, keeping you well‑fueled.
- Access to high‑street discounts on a range of shops, experiences and more.
- Up to 40% savings on a wide range of bikes, with our Cycle To Work Scheme.
- Generous refer‑a‑friend bonuses, starting at £250.
Caring for your health and wellbeing, both in and outside of work:
- A calendar of wellness activities – from healthy lunches to wellbeing walks and pay day treats, not forgetting our annual #HealthyHabits campaign.
- Access to our Employee Assistance Programme, providing free confidential advice, 24/7, for you and your family, supporting physical, mental and financial wellbeing.
- Healthcare Cash Plan options, from just £5 per month.
Supporting your hospitality career growth:
- Fully funded apprenticeship programmes.
- Internal development programmes, designed to support you as you grow within your role.
- Monthly and annual team member service awards, making sure your achievements are recognised and celebrated.
We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.
Reservations and Events Agent in Plymouth employer: Valor Hospitality
At Valor Hospitality Europe Limited, we pride ourselves on being an exceptional employer, offering a vibrant work culture that prioritises customer service and teamwork. With flexible shift patterns, generous employee benefits including discounted stays and meals, and robust career development opportunities through fully funded apprenticeships, we are dedicated to supporting your growth in the hospitality industry. Join us in creating memorable experiences for our guests while enjoying a supportive environment that values your contributions.
StudySmarter Expert Advice🤫
We think this is how you could land Reservations and Events Agent in Plymouth
✨Tip Number 1
Get to know the company inside out! Before your interview, check out Valor's values and mission. This way, you can show how your passion for customer service aligns with what they stand for.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. Focus on showcasing your communication skills and problem-solving abilities, which are key for a Reservations and Events Agent.
✨Tip Number 3
Be ready to share your experiences! Think of specific examples where you've delivered top-notch customer service or worked as part of a team. This will help you stand out and show that you’re the right fit for the role.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It shows you're keen and keeps you fresh in their minds!
We think you need these skills to ace Reservations and Events Agent in Plymouth
Some tips for your application 🫡
Show Your Customer Service Passion:Make sure to highlight your love for customer service in your application. We want to see that you eat, sleep, and breathe it! Share any experiences where you went above and beyond for a guest.
Be Clear and Concise:When filling out your application, keep your language clear and to the point. We appreciate straightforward communication, so avoid fluff and get straight to what makes you a great fit for our team.
Tailor Your Application:Take a moment to tailor your application to the role of Reservations and Events Agent. Mention specific skills like upselling or handling bookings, as these are key to what we do at Valor!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to navigate!
How to prepare for a job interview at Valor Hospitality
✨Know Your Customer Service Inside Out
As a Reservations and Events Agent, customer service is your bread and butter. Brush up on common customer queries and think of examples where you've gone above and beyond for a guest. This will show your passion for hospitality and your commitment to excellence.
✨Familiarise Yourself with the Brand
Make sure you understand Valor Hospitality's mission, values, and what sets them apart. Knowing their food and beverage packages can give you an edge in the interview, as it shows you're genuinely interested in the role and ready to represent the brand.
✨Practice Your Communication Skills
Since you'll be taking enquiries and bookings over the phone and online, practice clear and confident communication. Role-play with a friend or family member to get comfortable with handling different types of customer interactions.
✨Be Ready to Discuss Flexibility
With the role requiring availability during evenings and weekends, be prepared to discuss your flexibility. Think about your schedule and how you can accommodate the team's needs, showing that you're a team player who’s ready to jump in when needed.
