At a Glance
- Tasks: Deliver top-notch customer service and manage reservations for unforgettable guest experiences.
- Company: Join Valor Hospitality, a vibrant team dedicated to exceptional service.
- Benefits: Enjoy competitive pay, exclusive discounts, free meals, and wellness activities.
- Other info: Flexible shifts available, with opportunities for career growth and training.
- Why this job: Be the face of hospitality and create memorable moments for guests every day.
- Qualifications: Passion for customer service and strong communication skills are essential.
The predicted salary is between 25000 - 30000 £ per year.
We are looking for a friendly, passionate and energetic Reservations and Events Agent to join our team.
The Role
As Reservations and Events Agent you’ll be on the front line, delivering on our mission! You’ll be delivering attentive customer focused service, understand brand standards and enjoy working as part of a successful team.
What'll make you a great fit for us?
Do you eat, sleep and breathe customer service? At Valor we’re on the hunt for a focused Reservations and Events Agent, someone who knows what our guests want and can take staying with us a dream come true. You’ll be a master at taking reservations, chasing bookings and be in the know about all our delicious food and beverage packages ensuring that maximum occupancy and room rates are achieved.
When it comes to our guests, you’ll know who’s who and what’s what so that the reception team is kept up to date with our occupancy levels, no-shows, VIPs and special events. We’re also looking for someone who is champion of Valor Hospitality Europe Limited’s purpose, values and behaviours, spreading the word where you can about what we do.
If you are looking for career training we offer nationally recognized apprenticeships which sit alongside our detailed brand training.
What you'll be doing as Reservations and Events Agent:
- Top quality customer service
- Working as part of a great team
- Take enquiries and bookings via telephone and online bookings
- Converting enquiries into sales
- Processing, amending and updating bookings as required
- Maximising revenue through upselling
- Administration and Technology savvy
- Available to work when the team and customer needs you most
Requirements:
- Excellent communication, interpersonal, and problem-solving abilities.
- A passion for hospitality and a relentless commitment to excellence.
In addition to competitive rates of pay, we also offer:
- Exclusive discounts for you, your friends and family
- Valor team member rates at our UK hotels, with rooms from just £30 Bed and Breakfast.
- Discounted stays for friends and family.
- 50% discount when dining in our restaurants and bars.
- Free meals while on duty, keeping you well-fuelled.
- Access to high-street discounts on a range of shops, experiences and more.
- Up to 40% savings on a wide range of bikes, with our Cycle To Work Scheme.
- Generous refer-a-friend bonuses, starting at £250.
- Caring for your health and wellbeing, both in and outside of work
- A calendar of wellness activities – from healthy lunches to wellbeing walks and pay day treats, not forgetting our annual #HealthyHabits campaign.
- Access to our Employee Assistance Programme, providing free confidential advice, 24/7, for you and your family, supporting physical, mental and financial wellbeing.
- Healthcare Cash Plan options, from just £5 per month.
- Supporting your hospitality career growth
- Fully funded apprenticeship programmes.
- Internal development programmes, designed to support you as you grow within your role.
- Monthly and annual team member service awards, making sure your achievements are recognised and celebrated.
We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.
Guest Reservations & Events Specialist in Plymouth employer: Valor Hospitality
At Valor Hospitality Europe Limited, we pride ourselves on being an exceptional employer, offering a vibrant work culture that values teamwork and customer service excellence. Our flexible shift patterns cater to your lifestyle, while our commitment to employee growth through fully funded apprenticeships and internal development programmes ensures you can thrive in your hospitality career. With exclusive discounts, wellness activities, and a supportive environment, joining our team as a Guest Reservations & Events Specialist means becoming part of a family dedicated to making every guest's experience unforgettable.
StudySmarter Expert Advice🤫
We think this is how you could land Guest Reservations & Events Specialist in Plymouth
✨Tip Number 1
Get to know the company inside out! Research Valor Hospitality and understand their values and mission. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Since this role is all about delivering top-notch service, think of scenarios where you can demonstrate your problem-solving abilities and how you handle difficult situations with guests.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider tips and might even lead to a referral, which can boost your chances of landing that job!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re proactive and really want to be part of the Valor team. Don’t miss out on this opportunity!
We think you need these skills to ace Guest Reservations & Events Specialist in Plymouth
Some tips for your application 🫡
Show Your Passion for Customer Service:When writing your application, let your love for customer service shine through! Share any experiences where you went above and beyond for a guest, as this will resonate with us at Valor.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure to highlight your relevant skills and experiences without fluff. Remember, we want to see what makes you a great fit!
Tailor Your Application:Make sure to customise your application to reflect the role of Reservations and Events Agent. Mention specific aspects of the job description that excite you and how your background aligns with our needs.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Valor Hospitality
✨Know Your Stuff
Before the interview, make sure you’re familiar with the company’s values and mission. Understand what makes their customer service stand out and be ready to discuss how you can contribute to that. This shows you’re genuinely interested in the role and the company.
✨Show Off Your People Skills
As a Reservations and Events Agent, your communication skills are key. Prepare examples of how you've successfully handled customer inquiries or resolved issues in the past. This will demonstrate your ability to provide top-notch service and work well within a team.
✨Be Ready to Upsell
Since maximising revenue through upselling is part of the job, think of ways you could promote additional services or packages during the interview. Share any past experiences where you successfully upsold products or services, as this will highlight your sales acumen.
✨Flexibility is Key
The role requires flexibility with shifts, so be prepared to discuss your availability openly. Show that you’re willing to adapt to the needs of the team and customers, which is crucial for success in a busy hospitality environment.
