At a Glance
- Tasks: Lead the night team, ensure guest satisfaction, and maintain hotel safety.
- Company: Join Hilton Garden Inn Bristol, a supportive and inclusive workplace.
- Benefits: Competitive salary, recognition, and a strong team culture.
- Other info: Enjoy a dynamic role with opportunities for growth and support.
- Why this job: Perfect for night owls who thrive on responsibility and leadership.
- Qualifications: Experience in hotel management and excellent guest service skills.
The predicted salary is between 13.21 - 13.21 £ per hour.
£27,477.00 per annum/ £13.21 per hour, 40 hours per week over any 5 days. The city sleeps. You don't — and that's exactly how you like it. Hilton Garden Inn Bristol is looking for a confident, capable Night Duty Manager to take charge when the sun goes down. You'll be the senior person on site overnight, trusted to keep the hotel running smoothly, our guests well looked after, and the building safe and secure until the day team walks back through the door.
If you thrive on responsibility, enjoy the quieter pace of nights without losing any of the pressure that comes with being in charge, and take pride in leaving a hotel in perfect shape for the morning shift, this could be exactly the role for you.
What You'll Be Doing
- Acting as the senior manager on duty overnight, taking ownership of the hotel and full accountability for anything that happens on your shift.
- Leading and supporting the night team, including reception, security, and porters, making sure everyone has what they need to do their job well.
- Completing the night audit accurately and on time, balancing the day's trading and preparing reports for the morning management team.
- Being the calm, capable point of contact for guests overnight — handling check-ins, queries, complaints, and the occasional curveball with confidence.
- Carrying out fire safety and security checks throughout the night, and leading the response if anything goes wrong.
- Walking the building regularly, keeping an eye on standards, safety, and anything that needs fixing before the doors open to the day.
- Making swift, sound decisions when something unexpected comes up — because at 3am, you're the one they call.
- Handing over cleanly and clearly to the day team, so nothing gets missed and nothing gets dropped.
What You'll Bring
- Previous experience in a hotel duty management, night manager, or senior front office role.
- A genuine night-owl mindset — you're at your best, sharpest, and most switched-on overnight.
- Strong leadership skills, with the confidence to manage a small team and take charge when it matters.
- A calm head under pressure and good judgement when working independently with minimal supervision.
- Excellent guest service skills — a warm welcome at 2am should feel just as good as one at 2pm.
- A good understanding of hotel operations, health & safety, and fire/security procedures (or a real willingness to learn).
- Sharp attention to detail, particularly when it comes to night audit and financial reporting.
As part of the Valor Hospitality family, you'll join a team that genuinely values the people who keep our hotels running, day and night. We know the night shift doesn't always get the spotlight it deserves — so if you join us, expect real support, real recognition, and a team that has your back when the building is quiet but the responsibility isn't.
We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.
Night Duty Manager employer: Valor Hospitality
As a Leisure Club Manager, you will thrive in a vibrant work culture that prioritises employee wellbeing and development. With access to comprehensive training programmes, competitive pay, and exclusive discounts, our company fosters an environment where you can grow your career while enjoying meaningful interactions with members. Join us in creating a positive impact on the community through wellness activities and team recognition initiatives, all within a supportive and flexible workplace.
StudySmarter Expert Advice🤫
We think this is how you could land Night Duty Manager
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Valor Hospitality. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Valor Hospitality
Don't be shy about reaching out to Valor Hospitality directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Night Duty Manager
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Valor Hospitality and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Valor Hospitality
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
