At a Glance
- Tasks: Manage event bookings and deliver exceptional customer service to guests.
- Company: Join Valor Hospitality, an award-winning international hospitality company.
- Benefits: Earn £12.71 per hour with flexible shifts and career training opportunities.
- Other info: Dynamic team environment with opportunities for growth and development.
- Why this job: Be the first point of contact for guests and create memorable experiences.
- Qualifications: Passion for customer service and a proactive, results-driven attitude.
The predicted salary is between 12.71 - 12.71 £ per hour.
Are you passionate about delivering exceptional guest experiences? Valor Hospitality is looking for a Meetings and Events Agent to join our team, where you'll play a crucial role in managing event bookings, maximising revenue, and providing outstanding customer service.
About us
Valor Hospitality is an award-winning international hospitality company operating in the US, UK, Europe, and Africa. We are more than just a hotel business; we are a community of passionate professionals dedicated to delivering memorable guest experiences and redefining hospitality with creativity and innovation.
The Role
As a Meetings and Events Agent, you’ll be the first point of contact for our guests, ensuring every enquiry is handled with professionalism and enthusiasm. Your role will involve managing event bookings, maximising revenue, and providing an exceptional customer experience from the initial enquiry to event execution.
We are open 7 days a week 365 days a year and need people to work a range of shifts and days - this means great flexibility if required. We are busier generally during evenings and weekends but shift patterns and contracted hours can all be discussed at interview.
If you are looking for career training we offer nationally recognized apprenticeships which sit alongside our detailed brand training.
What'll make you a great fit for us?
- You’re dedicated to delivering exceptional service and understand how your role contributes to memorable guest experiences.
- You take pride in your work, ensuring every detail is executed to the highest standard.
- You' re methodical, proactive, and results-driven, always striving for excellence in everything you do.
- Whether handling event enquiries, managing bookings, or assisting clients, you bring enthusiasm, professionalism, and a customer-first mindset.
What you'll be doing as Meetings and Events Agent
- Top quality customer service
- Working as part of a dynamic and supportive team.
- Take enquiries and bookings via telephone and online bookings
- Proactive in seeking and converting enquiries into sales
- Processing, amending and updating bookings as required
- Show rounds for new and prospective customers
- Develop lasting relationships with clients and generate repeat business
- Maximising revenue through upselling
- Administration and Technology savvy
- Available to work when the team and customer needs you most
What's in it for you?
Look at some of the Rewards and Benefits available at Valor.
Fancy Joining Our Team?
We're an equal opportunities employer, and we welcome applications from all suitably qualified candidates, regardless of race, sex, disability, religion or belief, sexual orientation or age. At Valor Hospitality, we actively welcome applications from candidates of all diverse backgrounds. Every application is carefully reviewed against the relevant skills and experience for the role, and we'll be in touch if you're a good match and have been selected for interview. If you need any support at any stage of the recruitment process, or reasonable adjustments to help you do your best, please email our team.
Please note that employment is subject to proof of eligibility to work in the UK.
Meetings and Events Agent in Manchester employer: Valor Hospitality
As a Leisure Club Manager, you will thrive in a vibrant work culture that prioritises employee wellbeing and development. With access to comprehensive training programmes, competitive pay, and exclusive discounts, our company fosters an environment where you can grow your career while enjoying meaningful interactions with members. Join us in creating a positive impact on the community through wellness activities and team recognition initiatives, all within a supportive and flexible workplace.
StudySmarter Expert Advice🤫
We think this is how you could land Meetings and Events Agent in Manchester
✨Get Involved in Local Events
Check out foodie festivals, farmers' markets, and local fairs in your area. These are perfect opportunities to meet restaurant owners and managers face-to-face, and they often look for part-time help during busy seasons.
✨Join Hospitality Groups
Connect with local hospitality groups on social media platforms like Facebook or Instagram. These communities frequently post about part-time job openings that aren’t advertised elsewhere, plus it’s a great way to engage with the food scene in your area!
✨Show Up in Person
For part-time roles in the hospitality sector, don't underestimate the power of a walk-in. Grab your best smile and pop into local cafés or restaurants with your CV in hand. It shows initiative and can really make you stand out!
✨Apply Through Our Website!
Don’t forget to check out the openings at Valor Hospitality and apply directly through our website! We love seeing friendly faces and you’ll be surprised how many part-time roles pop up that may not be listed on job boards.
We think you need these skills to ace Meetings and Events Agent in Manchester
Some tips for your application 🫡
Show Off Your Service Skills:In the hospitality and food service industry, showcasing your customer service experience is key. Be sure to highlight relevant roles in your CV or cover letter where you’ve directly engaged with customers—this could be from previous waitressing, barista jobs, or any roles that involved teamwork and communication. You want to convince us at Valor Hospitality that you can keep it cool under pressure!
Certifications Matter:If you’ve got any hospitality-related certifications—like food safety or first aid—definitely mention those! Including these credentials can set you apart from other applicants. It shows us that you're serious about the health and safety standards we maintain here at Valor Hospitality.
Flexibility is Your Friend:Since this is a part-time role, we’re looking for someone who can work various shifts. In your application, it’s useful to outline your availability clearly. Make it easy for us to see when you can jump in and help out—this shows that you’re committed and ready to adapt!
Let Your Personality Shine:In hospitality, personality plays a vital role. Use your cover letter to share why you’re passionate about food service and what brings you joy in helping customers. A personal touch can make your application memorable and help us at Valor Hospitality get a sense of who you are beyond your experience!
How to prepare for a job interview at Valor Hospitality
✨Show Off Your People Skills
In hospitality, your ability to work with customers and team members is crucial. Be prepared to share stories that highlight your experience in handling customer service situations, especially any tricky ones. We want to hear how you turned a potentially negative experience into a positive one!
✨Know the Menu Inside Out
You might get quizzed on the menu items or asked about your favourite dishes. Brush up on any special offerings at Valor Hospitality and demonstrate genuine enthusiasm for their food. This shows you’re not just looking for any job, but you’re genuinely excited about working with their team.
✨Flexibility is Key
As you're going for a part-time role, emphasise your availability and willingness to work various shifts. Mention any instances where you've gone above and beyond for scheduling or helped out during busy times. This flexibility can make you stand out from the crowd!
✨Role-Play Scenarios
Be ready for role-play scenarios during your interview! Employers love to see how you handle on-the-spot situations, like dealing with a dissatisfied customer or managing a specific request from a patron. Practising these scenarios with friends can help boost your confidence.
